Thank you to Jared and Robert. I required a new hot water heater after my current one failed. They were at my home within 2 hours of calling to request services and completed the installation of the new hot water heater and removal of the old one in just 2 hours. Very professional, courteous and knowledgeable men.
Absolutely the most professional service I have received. They showed up within 30 minutes on a weekend way after hours. Brand new house and took extra care in not only keeping it as clean as possible but cleaning up afterwards better than a house cleaner! Cullen was personable, reasonable, and extremely knowledgeable. This is the first time I have written a review! I felt compelled to do so based on this over the top level of service. I highly recommend 1-Tom Plumber!
Outstanding job! They jetted a main sewer line at my house that was obstructed. The young lady who took my call was pleasant and told me the cost up front. She gave me a 2 hour window for when to expect service. The tech called me and told me when he was on the way and how long he would be. Yes, he was in the window. The technician showed up dressed in a company uniform. He was clean cut, professional, pleasant, and well spoken. He drove a modern truck with a modern equipment trailer. If you own a business this is the image that you want to present! Sadly, I forgot his name but if he reads this he'll know who I'm talking about. He said he was one of the owners. Not only did he clear the obstruction, but he flushed the line multiple times to make sure it was clean and then ran a camera through the pipe to see what the issue was and gave me a couple pointers on how to deal with it. It was worth every penny to have them come out! Thank you!
I have personally used 1 Tom Plumber for years, as well as recommended them to my real estate clients. ALWAYS professional, skilled, on-time, and communicative. I appreciate the structure with which they give estimates on each job; I’m always given 3 options foe different levels of repair/replacement, conscious of budget. I wouldn’t use anyone else at this point! They even did the most perfect basement floor repair in my latest property, after jack hammering through the floor to replace a sewer line!
Highly recommend. Joe and Conner were absolutely fantastic. Pricing for hydro jet/flush was transparent and lower than 3 other estimates, so definitely a great value. They were great with our pets and even helped us with another plumbing issue while here, so I really appreciate that flexibility. 10/10 super impressed
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