1-Tom-Plumber

2000 Ford Cir E, Milford, OH 45150, USA

About 1-Tom-Plumber

5 / 5

from reviews

Is this your business?

    Sharon Evans
    -
    May 31, 2024

    Today was the third time we used 1-Tom-Plumber. All three have been quality service. We received a phone call four hours earlier than expected because the serviceman was finishing another job nearby. This was great news for us. He arrived about 10 minutes later. We needed the kitchen drain and bathroom sink drain unclogged. Everything was professionally done, each step of the process explained. He even had to go on the roof to clean the vent to the kitchen drain. We are very pleased with the excellent service. We felt the charge was very reasonable. We had already recommended 1-Tom...several months ago to a relative, they were pleased with the service too. We certainly will continue to use this company, you should give them a try.

    Geoff Torbeck
    -
    March 01, 2024

    EDIT FOR REPLY: First, for clarification, the prior plumbers that came out all also provided a drain snake camera feed to show the line was indeed cleared, and not just a small snake hole. Second, you mention "you've tried to reach out several times to resolve", as if we haven't already spoken to you to try to resolve the issue multiple times. I called and spoke to someone BEFORE I left a negative review, and we spoke to Ryan yesterday about your "resolution" which was an insulting $150 refund of our $1,200 bill. Lastly, you "cleaned up everything except the carpet"!? I've attached some photos of what our basement looked like after your guy left. He also NEVER informed us that a raw sewage explosion was a possibility with the use of the hydro jet, as you state he did. He simply used the small drain snake for a few minutes and then told us in his opinion the large snake wouldn’t work either and he’d recommend using the hydro jet, but again never informed us of that potential hazard. END OF EDIT In January we called 1-Tom-Plumber to clear a soft clog in a stubborn basement line that has been successfully cleared by other plumbing companies 4 times in the past for ~$100 drain snake charge. 1-Tom-Plumber guy shows up, attempts to snake the drain for a few minutes and then tells my wife he can’t clear the pipe with the snake and needs to use the hydro jet. As soon as dude turns on the hydro jet raw sewage explodes out of the basement toilet, shower drain, and out of the floor drain in our unfinished storage area. Then after he explained we would need to hire a sewage cleanup company to fix the mess he made, he promptly collected his equipment and left, while managing to track the raw sewage mess he made all over the house. 1-Tom-Plumber refuses to take responsibility for their employees actions, and what we expected to be at most a $150 charge to clear a drain turned into $2,800 between the plumber, the sewage cleaners, and the carpet cleaners. Bottom line, find another plumber who will send someone more experienced and won’t create a disgusting and expensive problem and leave you to deal with it.

    Joey Tate
    -
    June 05, 2024

    Adam and Jacob came and helped at our new house today and they did such an amazing job! They were kind and hardworking and very careful. They had to maneuver a big heavy water tank down the staircase and they were so considerate about making sure to not damage the floors or the walls! They used high quality piping and materials and were speedy and detail-oriented! Can’t wait to hire them for my next job!

    Christine Cummins
    -
    June 05, 2024

    I looked for a plumber in the Christian Blue Pages, and found 1-Tom-Plumber. I trusted the judgement that they would be honest and not steer me wrong. Manny, came out to my condo to evaluate my leak. Right away he was able to tell what the 2 issues were. He explained it clearly so I understood, and was not trying to make money on things that were clearly things I could fix on my own. He was so friendly and honest, and very knowledgeable. I was extremely satisfied with his service and trusted his opinion. I will most certainly refer friends & family to this company!!

    Andrew Hsiao
    -
    May 29, 2024

    Our basement flooded because of a backed up pipe. Blake came in and very quickly identified and fixed the issue. It turned out the clog initially formed because of a bit of a structural issue, and Blake was very thorough about explaining what went wrong as well as how to fix it long term. I was very pleased with the service I received, and will definitely be using 1-Tom-Plumber again.

    1-Tom-Plumber

    Our Address

    2000 Ford Cir E, Milford, OH 45150, USA

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