We just recently purchased a new home, when the inspection came back we were told we needed a new roof. The sellers offered to pay and redo the roof and hired America’s roofing company. It was supposed to be a complete tear off and to be completely redone. We closed and started moving in. My fiancé got up on the roof and realized there was still soft spots, nail beds sticking out all over, there are pieces of the old roof and nails all over our yard. They didn’t do the chimney. We have contacted the company and we were told to call the contractor who did our roofing job. We have contacted him and he stated he would call us back and give us a date he can come out but it wouldn’t be anytime soon. We have yet to hear anything from him. We have left several messages and now his phone is going straight to voicemail. We don’t want anything done but a redo of our roof. This is our first home and it’s very upsetting to be treated so bad and have a company be so unprofessional. I have contacted the better business Bureau and filed a complaint with them also. The contractor that did our roof is named Kenny. We just want our roof redone the right way so we aren’t a couple months in our new home and having to completely redo a roof that was supposedly already done the right way.
Kenny is unprofessional and will no call no show too many times to count. Rude and won't listen to customer. Wont finish work to the quality it should be done. Lies. Please take your business else where!!!! If I could give 0 stars I would.
American roofing put our roof on so we decided to call them first from a leak in our ceiling coming from the roof. We called and the guy was supposed to come out that Friday which resulted in a no call no show which I understand things happen sometimes. We then called again to resolve the situation which also resulted in a no call no show at 9am until we called because we could NOT wait around all day only to have a call at 1:20 saying he was 30 minutes away. After he finally arrived he told us that we had a broken shingle and water was getting in the house but he couldn’t do anything about it today, took no pictures, and told me we could call if we wanted them to do a $40 fix but the fix would only total $500 at most to fix the ceiling and everything so it was no big deal. Needless to say I will not be recommending them to anyone, nor will I be using them anytime soon.
Kenny was very helpful in leading us towards our home project goal. He always kept in touch, let us know when him or his crew would be there, and had overall quality work!
Americas Roofing were such professionals and did a fantastic job, I got them from a referral and they Have been such honest people, His clean up guys were terrific and put everything back when they were done. They explained everything that was going on, I highly recommend Americas Roofing Co
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