We've basically had no water all weekend because of ONE part that I needed. My family hated me all weekend because of it. None of the large retail stores carried it, and they were very little help. I ordered a part online that came today, and it was the wrong one. Someone recommended Anderson Hills Plumbing, so I went this afternoon. I showed them the part, and they immediately knew what I had in my hand. They had exactly what I needed. I should have just waited and went with my local place first. They were very nice, helpful, and reasonably priced.
I have used Anderson Hills Plumbing for years and have always recommended them to my friends! But today they reached a whole new level of great service! I spoke with Jack for some plumbing advice, and he called me on FaceTime and walked me through the whole project. He was very patient with me while I did the work and saved me a lot of heartache and headache! Thank you, Jack!
They were supposed to be at my house from 12-2 on a Tuesday according to the pre-set appointment. I called at 12:30 and they said 12-2 meant showing up anytime between 12 & 2. But this wasn’t how the appointment was set up. I was told it would be a 1-2 hour job. So 12-2 for me meant showing up at 12 and then leaving either at 1 or 2. During my call, they said it would be another hour before they could get there and they were supposed to call before they came. They said they booked a sump pump before me and he was a little rude telling me this. I set my appointment up days in advance so that I wouldn’t have this problem. By 1:30, I hadn’t received a call and it appeared that no one was on their way out. I called back. A lady answered and told me to wait while she checked where they were. I just canceled the service at that point because I knew that if she had to call to find their location, then they weren’t on their way and it would be after 2 before they could get there. As a new customer, I expect that if someone is going to be late, to call and advise why. I understand jobs run over but I’m the one that had to call them. They should be calling me. I’m the one that was going to pay for their service. So showing up after 2 meant finishing the job between 3 & 4. 12-2 means I made time between 12 & 2, not anytime after. Had they told me 12-2 meant showing up to do work at 2, I would have changed the date when I made the appointment.
Did really good work for removing my old triple concrete sink that leaked a lot. Very clean and kind to me, my family and very respectfully of my home. I will have them out for my next plumbing project very soon!
AHP installed a shower in the basement. Excellent service. All of the employees we encountered were professional and completed the job quickly. Thank you!
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