My 19-yr old heat pump had problems handling +90° temps over the last few days and I needed to have Henry come out to take a look at it today (July 5, 2021) Henry is a great diagnostician and informed me of repairs that would be necessary. Rather than complete the repairs, I decided to replace the old unit. Henry expedited a follow up call with the same sales person, Mike, who recommended a new unit last fall. He will be out today! Hopefully we can replace the unit within the next few days. I have been an Apollo customer for a very long time. It was Apollo that installed and serviced the same heat pump for over 19 years. The average heat pump life is about 10 years, so I give them a lot of credit for keeping it going so long. UPDATE: I am very pleased with how Mike handled the follow up call today. He not only explained how the new system will provide much better and more efficient cooling/heating than the old, he put it in terms I could understand. Mike was very knowledgeable. He was able to arrange for installation tomorrow morning! I didn’t expect such quick service but it is welcome.
Dustin did an excellent job. Stayed with his duties the entire time. Made sure I was comfortable with how to operate everything and how it all worked. Showed me how to operate the new thermostat, and how to change filters. Rarely give 5 stars for anything, but the whole process was handled very professionally. Phil did a great job, both inspecting the system, and offering some helpful ideas. Very knowledgeable! Ken was extremely knowledgeable and friendly. Gave me more than one option. Explained each one and allowed me time to make up my own mind. Leis did a great job. Very knowledgeable and focused. Great asset to your company.
This crew is on point. Had them out to fix/replace a broken shower faucet (and head). They were awesome. On time, friendly, professional, no nonsense (other than some good jokes), and they even wiggled their schedule a little to accommodate my needs. Robbie was a hoot and was very pleasant to work with. He also knows his s__t and got the job done in an impressive amount of time, ahead of estimated completion. They did exactly what we needed and didn't harass or try to convince us to get more done. They did, however, offer ways for us to save money. Still a bit pricey but you get what you pay for. Great work, Great team!
Apollo (A/C Serviceman Brandon) did a great job. I was wanting my AC tuned up and to get on a Care Plan. Brandon was super friendly and considerate of my time. He was very professional around me, my wife, 2 kids and pets. He shared details about the Care Plan without trying to up sell me. I have since signed up for the Care Plan will be using their handyman service in the future. He was masked and wore show coverings in my home. The service was great and look forward to using Apollo in the future. I have already recommended them to a friend of mine and will recommend to anyone I know who needs help with their heating and air. UPDATE: I needed Apollo to come back out for a plumbing inspection. Apollo AGAIN sends a wonderful rep who did a very thorough job. Danny was on time, polite, knowledgeable and extremely helpful. I don’t know where Apollo finds these people, but keep doing what you are doing because I am very impressed with the service and care that is being provide. I will continue to suggest Apollo and am a very happy customer.
I got to say the service was great. The technician was doing everything he could to save me money. I live in a house that's over 80 Years old. So everything about our pluming is a puzzle . He went above And beyond..working till he unclogged the line. And got everything running freely . Tomorrow theirs a guy coming to run a camera to check the lines for any further problems. And reinstall toilet. I'm hoping he has the same work ethic. Couldn't be happier that someone cared. Their were other plumbers I called that showed not a bit of concern. Would recommend Apollo. And hope you get a technician like the one I got. Good luck.
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