Dustin did an excellent job. Stayed with his duties the entire time. Made sure I was comfortable with how to operate everything and how it all worked. Showed me how to operate the new thermostat, and how to change filters. Rarely give 5 stars for anything, but the whole process was handled very professionally. Phil did a great job, both inspecting the system, and offering some helpful ideas. Very knowledgeable! Ken was extremely knowledgeable and friendly. Gave me more than one option. Explained each one and allowed me time to make up my own mind. Leis did a great job. Very knowledgeable and focused. Great asset to your company.
Apollo (A/C Serviceman Brandon) did a great job. I was wanting my AC tuned up and to get on a Care Plan. Brandon was super friendly and considerate of my time. He was very professional around me, my wife, 2 kids and pets. He shared details about the Care Plan without trying to up sell me. I have since signed up for the Care Plan will be using their handyman service in the future. He was masked and wore show coverings in my home. The service was great and look forward to using Apollo in the future. I have already recommended them to a friend of mine and will recommend to anyone I know who needs help with their heating and air. UPDATE: I needed Apollo to come back out for a plumbing inspection. Apollo AGAIN sends a wonderful rep who did a very thorough job. Danny was on time, polite, knowledgeable and extremely helpful. I don’t know where Apollo finds these people, but keep doing what you are doing because I am very impressed with the service and care that is being provide. I will continue to suggest Apollo and am a very happy customer.
Marcus was very professional. He and his crew mate installed new dedicated outlets and replaced remaining older wiring throughout the basement. They also installed a whole house breaker on the panel and replaced all 3 string pull lights with new fixtures. The 3 way light fixture was a bit challenging since the old wiring wasn't color coded correctly. But persistence prevailed. I highly recommend these young men to do a great job.
You get what you pay for with this company, they are very professional and do things with quality in mind. Open availability, text notices about technician arrival time and on time technicians are some of the many professional aspects I was pleased with. I met with Mike to discuss replacement options for my AC and he was very knowledgeable. He didn’t mind explaining every detail to a new homeowner and made sure I understood everything before deciding on options. Frankie was my technician that came out and installed my new unit. Again, I was very pleased with how much quality was prioritized. He made multiple extra improvements to piping, ductwork and the base area without even thinking twice. He was also a very nice guy and made sure I understood everything about my new unit and thermostat before he left. UPDATE: I wanted to provide an update as I had another really great experience with this company. Joe Turner came out to do an electrical inspection and was extremely informative. He encouraged me to walk around with him as he pointed out different electrical issues and tested certain things. Overall I was very satisfied and will continue to use Apollo home for everything I can throughout my house!
Josh quickly diagnosed the problem with our AC unit and made the necessary repairs in a timely fashion. Alex performed our furnace maintenance check-up and did a great job. When he did not have a replacement filter for our humidifier, he left and secured one from another nearby Apollo technician and quickly returned to install it. No need to set up another appointment to finish the job. Great service. Jeremy did our furnace maintenance check-up but stayed to deal with an issue involving our thermostat. In a very professional manner, he persisted until the issue was resolved. John performed our furnace maintenance check-up and also helped trouble-shoot a problem we were having with our humidifier. Very professional and helpful. Great service. Had our annual furnace check. Nathan explained what he would be doing, answered all our questions, and even helped with a humidifier issue. Such knowledgeable technicians make working with Apollo great.
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