Drew, our Arlinghaus technician, was professional, knowledgeable, and respectful of our property. He came to service our furnace for the upcoming winter, but he noticed we had closed some dampers to "improve" temperature consistency throughout the house. He took the time to educate me on the stress that puts on the AC and the amount of energy wasted. He asked my permission to open all the dampers and suggested to control temperature and air flow with room vent adjustments. He then checked, cleaned, and serviced my furnace. He offered to clean and service humidifier and gave me upfront price quotes. I agreed to that additional charge. It was great to be presented options and pricing upfront without pressure. I felt like I could trust him, as I always have with the Arlinghaus technicians. Great folks! Highly recommend this company. We have used them for approximately 10 years and never a complaint.
Arlinghaus provided EXEMPLARY service for me and my family. We called and they booked our appointment immediately. They are very polite and professional. They made the process of purchasing and installing a brand new heating and a/c unit easy and stress-free for us! I highly recommend this company. They are very by the book and thorough, left no mess, and completed the entire job in one day. We are very pleased with the service provided and the employees who actually care. 😀
Follow up! In addition to the review below I went with Arlington again. This time I got Tyler and he was incredible. Great communication, answered all the dumb questions guys always ask, and provided a ton of good insight. Will keep using. Bobby Pence made this company and this review 5 Stars. The experience of having no AC on a 90 plus degree day and thinking you’re about to dump your pocket book on repairs is a bit stressful. Bobby had the info you needed and was so knowledgeable. He walked through options, talked future, and handled everything with extreme professionalism. Great job Bobby and great hire by Arlinghaus. PS It was between you and Thomas and Galbraith. Y’all answered the call, were extremely kind over the phone, and offered to have someone there same day or next day. You also empathized knowing it was a hot day. Y’all are expensive which is to be expected but you backed it up today and I appreciate that.
A great experience. Tyler is personable, polite, and professional, answered our questions readily. He, and Brad M., explained the installation and operation of the new system completely. It is evident that the company, and particularly Tyler and Brad, have the concerns and satisfaction of the customer first and foremost. It should also be mentioned that Billy H., the tech that first came inspect our old system, and subsequently Mike W., the comfort consultant, are were also very helpful, courteous, addressed our concerns, and provided a great service. Five stars to all !!!
First service call with Arlinghaus and very pleased. Jordan and his companion were excellent, the spent time gong through everything and discussing ideas and options for me (this was a service call on a newly purchased house) I was so impressed I signed up for the service contract. Very pleased with this companies. It is good to trust good reviews. UPDATE: I continue using Arlinghaus and every interaction is better than the previous if that is possible. Today I had Josh Liles. What an excellent, knowledgeable associate. Went over everything with me in detail, provided great information. I will always recommend Arlinghaus for any of your Heating & Air needs, going to be trying out their plumbing service as well...
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