Follow up! In addition to the review below I went with Arlington again. This time I got Tyler and he was incredible. Great communication, answered all the dumb questions guys always ask, and provided a ton of good insight. Will keep using. Bobby Pence made this company and this review 5 Stars. The experience of having no AC on a 90 plus degree day and thinking you’re about to dump your pocket book on repairs is a bit stressful. Bobby had the info you needed and was so knowledgeable. He walked through options, talked future, and handled everything with extreme professionalism. Great job Bobby and great hire by Arlinghaus. PS It was between you and Thomas and Galbraith. Y’all answered the call, were extremely kind over the phone, and offered to have someone there same day or next day. You also empathized knowing it was a hot day. Y’all are expensive which is to be expected but you backed it up today and I appreciate that.
On time - thorough - recommended repairs but no hard sell. Will continue business with them when needed. Kyle was honest not trying to sell something. Trusted his suggestion on replacing worn parts. Will also get estimates from Arlinghaus for new AC after this good experience. NEW REVIEW - Doug John and Eric installed new heat pump / AC. Very efficient-on time and great cleanup after completion. Was impressed by their knowledge and thoroughness on the job. This is my new Heating Plumbing and AC company New March 2021. Plumbing service. Search out water drip leak. Found without major damage to walls floors etc. very thorough and much less expense than expected. Found leak was at back of fridge ice maker line
Arlinghaus has been perfect to work with. They honored the price that was first quoted by Bryan Nelson. Just a wonderful kind and very knowledgeable person. Our installers were Brandon and Ryan also so knowledgeable. They worked so hard. Had our old furnace and heat pump out so quickly. Arrived on time at 8am finished by 2p. We are so happy. This unit is so quiet. I mean quiet inside and outside. We so highly recommend Arlinghaus. Thanksgiving a great team!
I've been really happy with every interaction I've had with Arlinghaus. The people that work there are all really friendly and professional. I picked them to install a new AC unit a few years ago and I have to admit it was sort of an arbitrary decision (they are an FC Cincinnati sponsor), but I've been really happy with that decision. They're great. I can't speak to how expensive they are relative to other businesses like them, but I've never felt ripped off. They're definitely worth it. Edit: just wanted to add that we've had them to the house for regular maintenance and every time they leave, we feel great about having them come through. They're a really great business and we can't recommend them enough!
Excellent craftsmanship and installation. Salesmanship not so much. Technician did not go over what kind of water heaters were available to me in terms of size. He handed me a piece of paper with the end cost with no itemized costs. The only option i was given was length of warranty. In the end i was sold a 50 gallon water heater to service one person. With an electrical efficiency rating averaging over $400 dollars per year. The overall instalation job was perfect though. No complaints there.
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