BEST Plumbing Service of Cincinnati

8950 Glendale Milford Rd, Loveland, OH 45140, USA

About BEST Plumbing Service of Cincinnati

4.8 / 5

from reviews

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    Richard & Amy Groover
    -
    May 13, 2024

    We have used Best Plumbing in the past (before they became Bassett) and had a great experience. Over a week ago, we used Bassett for a simple drain clearing that took about 15 minutes. We were charged over $300, and questioned the tech on that price, but reluctantly paid due to need. The following day, I see on the website that they charge $79 for a drain cleaning and camera inspection. We have since called 4 times in 11 days to get a resolution to the amount we were charged. The customer service reps that we have spoken to are very nice and continue to escalate our concern to management, but we have yet to receive a call back. This is some of the worst customer service I have ever experienced.

    Wes Brown
    -
    January 31, 2024

    From Abby in the office to Drew out in the field, I had an incredible and professional experience. Drew was knowledgeable and walked me through multiple situations and the work was speedy and great quality!

    Andrew Landrum
    -
    April 17, 2024

    We booked an appointment at 7am this morning to service a chronically running shower faucet. We were advised of our window of the technician's arrival later this afternoon (which the technician honored) as well as being notified when the technician was on the way. The technician Cody was professional, polite, and communicated his diagnosis and plan for repair clearly therefore setting our expectations for what his repair would be and the cost. He was knowledgeable in diagnosing and repairing the problem and we are very pleased. Great job!

    Joshua Marshall
    -
    August 15, 2023

    My water heater finally went out the next day Austin and Travor came over and gave me some options on the best one to get for my family. I'm happy with the service that I have received they did a great job on the install. They did it right like it's supposed to be would recommend them to any one thanks again best plumbing

    Rich LOUTH
    -
    October 30, 2023

    Our hot water tank finally died, Best sent someone out ASAP. Leon, Technician, was a wonderful to work with to get everything back to normal. Leon was extremely knowledgeable of both what options might suite our needs but also very observant on how best re-route and 'clean-up' existing plumbing. In the end, Leon left us with a high functioning system, a better routed plumbing system with proper shut-offs and most importantly ease of mind. Leon, from the first knock on the door, was meticulous on safety and maintaining clean environment upon final departure. Not only would I recommend Best Plumbing, but I'd request Leon - even if you can wait to fit in his schedule. I already have him penciled in to repair other aging faucets and valves.

    BEST Plumbing Service of Cincinnati

    Our Address

    8950 Glendale Milford Rd, Loveland, OH 45140, USA

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