From start to finish the job was awesome!!! I’ve never been happier with any service in my life. Seriously the best ever! Thank you Pedro and Clay for a wonderful job. They even cleaned up and hauled the old equipment away. You could never tell they were here except that is is so nice and cool! Thank you Laymon… you are all awesome!!’
I appreciated they text me to let me know they were in their way. Very timely. Clay and Pedro took the time to fully explain everything to me. They did not leave till the unit was running smoothly and airflow was correct. I would not hesitate to recommend Better Choice to family and friends.
Everyone I've worked with at Better Choice has been professional and courteous. They go above and beyond to help their customers, including new customers like me! They diagnosed an issue with our AC unit and after attempting to figure out a repair option, we decided to have them replace the unit with a new one. There was a part we could no longer get for the old one, and our technician seemed genuinely disappointed to have to give us the bad news. But our new one is working great, and we have a service plan set up that includes a phone number we can call 24/7 as well as priority scheduling if an issue arises in the future! They are a fantastic company!
Better Choice H&C was outstanding! The repairman named Joe was extremely professional, honest and answer all my questions. Joe took his time and explained the issues with my heating unit. I will definitely call Better Choice again and request Joe to perform the maintenance. Thank you so much! It’s rare to experience customer service like that in this day and age. I also want to mention Michelle who took my initial call, she to was very responsive and professional! Thanks again!!
Joe came out New Year's Eve to install a thermostat I thought was going to be an easy swap out when doing it myself. Not only did I get my thermostat up, but I also gained knowledge about my system. He also recommended the maintenance plan. He returned again, with Steve, to perform the first part of the maintenance plan. Steve brought to my attention and explained a repair that should be performed. Joe made the repair and reminded me of my service plan discount (that was helpful because at the time I forgot about the 15% off they offer if work is performed during the maintenance check). I feel Joe was genuine, knowledgeable and informative. And any mess made was taken care of before his departure.
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