Mary Ann, Michelle, and Andy were all fantastic to work with. They kept in constant contact with me and the customer service was outstanding. Looking forward to working with them again in the near future. Update: I ended up hiring this company for a mini split install. My upstairs bedrooms in my home were so hot and cold, depending on the weather, that I wouldn’t even allow my child to sleep in them. The install was perfect and all the guys that came to my house were prompt, professional, and great to work with. The difference in temperature is amazing and my main AC unit has hardly kicked on. The cost and piece of mind this will save me in the long run was well worth the expense. Everyone from the owner, to the sales rep, to the installers, and even the customer service reps, were truly a pleasure to work with. I can’t say enough good things about this business. The installers took their time and made sure everything was absolutely correct and my house is cleaner now than when they started the job. They placed plastic throughout the job site and literally shop vac-ed my entire upstairs. The install went fantastic, looks great, and the warranty is outstanding. Highly recommend this company, their employees, and this system.
They are simply the best I have ever dealt with. Honest, helpful, great people with great attitudes. I have using them for years. Never one issue with their work. Recommended to all my friends.
From start to finish the job was awesome!!! I’ve never been happier with any service in my life. Seriously the best ever! Thank you Pedro and Clay for a wonderful job. They even cleaned up and hauled the old equipment away. You could never tell they were here except that is is so nice and cool! Thank you Laymon… you are all awesome!!’
Tony, Clayton, & Jagger showed up on time and were professional & courteous while installing my AC & furnace. They were knowledgeable & happy to answer my questions. When selecting/discussing AC & furnace for my house, Greg thoroughly answered questions & was able to backup his answers with calculations. An unexpected issue popped up with the installation & Laymon made sure everything was right. Michael has been great with the AC & furnace maintenance. Laymon and his team are honest and provide excellent customer service.
Maintenance done on AC on regular schedule. Five days after, we were losing the ability to cool the house in the heat wave. I called the same maintenance person who was able to come to the house the same day and investigate. He found we had lost considerable refrigerant. How is still a question and the leak wasn't found, but not without considerable time and trouble trying to do so. Better has tried harder to maintain our AC than Logan (or anyone else) ever dreamed of trying and they are still dedicated to finding our problem and I have complete faith that they will.
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