Bryant Heating and Cooling

260 Northland Blvd #206, Cincinnati, OH 45246, USA

About Bryant Heating and Cooling

4.7 / 5

from reviews

Is this your business?

    Caroline Kemper
    -
    August 18, 2022

    Last night, I was cooking in my air fryer and blew out half off the power to my house. It was not a tripped breaker and I googled electricians and Bryant was what first came up that was open. I called and spoke to an extremely nice and helpful woman (I don't remember her name!) answered some of my frantic questions and concerns and got me all set up for someone to come out this afternoon. Ken came out to service our house today. He called me giving me a heads up when he was 45 minutes out (and he was a little early!!) which was fantastic. He was pleasant, helpful, and extremely professional. He answered all of the questions I had that did and did not pertain to the specific issue at hand. He was patient. Luckily we had a somewhat easy issue that we didn't originally know about and he was able to rework the pricing to knock me down a tier. I am incredibly appreciative and HIGHLY recommend using this company. Thank you again to Ken and the lovely woman who spoke to me at 8:30 last night.

    Abigail Miller
    -
    November 15, 2022

    I've used Bryant for a few years now after being less-than-pleased with other contractors in the area. Sometimes I have the same tech (hi Tim!) for my maintenance needs, sometimes it's someone new -- but they've always been kind and helpful without attempting to upsell me, which is refreshing. They are happy to answer questions and even go above and beyond (like telling me what a damper is, then opening it and thereby solving a 30-year-old issue...)!

    Donta Walker
    -
    July 25, 2022

    Call to see why the central air wasn’t getting cold. After checking he said wasn’t getting enough voltage. I ask him was it hooked up to the right size circuit breaker. He told me he don’t know he’s not an electrician. Then pulled his pamphlet and attempted to offer us prices on financing a new central air unit. I pay $80 for a man to come look at my ac unit that could’ve fix it but only was looking in his best interest. We got the central air fix buy a friend of the family who Immediately know it was the wrong circuit breaker and fix it in less than 20 minutes. Do not trust this place they deceive my family just to get a sale.

    Susan Ellis
    -
    June 23, 2022

    I used their service back in Feb...for electrical work. The electrician installed the wrong breaker and half my place went out of power. I had to shut the breaker off and wait. Was told ( by them) could be a fire hazard. They came and fixed next day costing a fortune. Called them for service on my A/C here in June. Wouldn't work on it because I have oil heat. Don't understand the mathmatics of that, but the point is instead of wasting his time and mine waiting they should've said this. Talked to management after and he told me they quit doing that "over 7 years ago because its to much hassle". WHAT? When I asked why I wasn't told he said "our CSR or whatever he said taking the calls, doesnt have time to check every account.". The technician that came today wasn't wearing shoe covers or a mask. He left my screen door open when I specifically said when he arrived to pull it shut. I have a cat in here. I came out of the bathroom from cleaning my furnace filter ( he told me its one you just keep rinsing). You cant do that forever right? Didnt offer any options on future ideas...purchases.. Nothing for filters. Anyway...screen door wide open again. And never bothered to at least put the filter back in. This entire experience and the one in Feb are extremely unprofessional. He didnt even apologize. All he said was its noted here on your account from 2018 we dont work on those. Well.....I didn't move in here until Feb 2022. So maybe they need to start being accountable for being lazy...slacking and setting up our appointments to get money like we are on an assembly line. I don't recommend anyone use them. Their service call amount before any work is done is higher than others in this area as well.

    B Runyan
    -
    April 26, 2022

    I called to mu AC and your representative kept trying to sell us a heat pump furnace. He was very offensive in his comments about our furnace being older and told us our house was not clean because we are pet owners. Very offensive.

    Bryant Heating and Cooling

    Our Address

    260 Northland Blvd #206, Cincinnati, OH 45246, USA

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