I used their service back in Feb...for electrical work. The electrician installed the wrong breaker and half my place went out of power. I had to shut the breaker off and wait. Was told ( by them) could be a fire hazard. They came and fixed next day costing a fortune. Called them for service on my A/C here in June. Wouldn't work on it because I have oil heat. Don't understand the mathmatics of that, but the point is instead of wasting his time and mine waiting they should've said this. Talked to management after and he told me they quit doing that "over 7 years ago because its to much hassle". WHAT? When I asked why I wasn't told he said "our CSR or whatever he said taking the calls, doesnt have time to check every account.". The technician that came today wasn't wearing shoe covers or a mask. He left my screen door open when I specifically said when he arrived to pull it shut. I have a cat in here. I came out of the bathroom from cleaning my furnace filter ( he told me its one you just keep rinsing). You cant do that forever right? Didnt offer any options on future ideas...purchases.. Nothing for filters. Anyway...screen door wide open again. And never bothered to at least put the filter back in. This entire experience and the one in Feb are extremely unprofessional. He didnt even apologize. All he said was its noted here on your account from 2018 we dont work on those. Well.....I didn't move in here until Feb 2022. So maybe they need to start being accountable for being lazy...slacking and setting up our appointments to get money like we are on an assembly line. I don't recommend anyone use them. Their service call amount before any work is done is higher than others in this area as well.
I'm not sure my problem is solved very nice person
Very professional and knowledgeable. Only using Bryant going forward.
I called to mu AC and your representative kept trying to sell us a heat pump furnace. He was very offensive in his comments about our furnace being older and told us our house was not clean because we are pet owners. Very offensive.
Knowledgeable and courteous service crew like Chuck, and others, make this an excellent repair and upgrade experience.
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