Got a very rude call from Bryant technician Troy Harris telling me all the things he wasn't going to do for my check up before even showing up. So I got charged $65 for someone to show up, take pictures, and tell me they're going to give me a higher price to do anything. My ac and heater were working fine, and this was only for a cleaning. For a company that claims to give service like they would to their own family, this is totally unacceptable.
Zach and Nick replaced old AC unit and did custom duct work to fit on my furnace correctly. Both were professional, personable, and did awesome work - they are AC wizards. I highly recommend.
We never had any issues with our furnace till they did a maintenance clean/inspection. Ever since they’ve been here, 2-3 times a month our furnace will stop powering up, it always occurs overnight/into the morning hours. We then need to flip the switch, the furnace seems to realize it needs to be on it’ll start a series of 3 minutes cycling on & off then stop & not fire up. We the flip the main switch again and it repeats the cycle of firing on & off and within 30-45mins our furnace works flawlessly for the rest of the day. Zero issues with our 7 year old furnace till they did routine inspection, don’t risk them messing with your furnace.
Troy came to give us an estimate on full HVAC replacement. Once he went through everything he gave me the estimate and I was SHOCKED to find out Tempstar unit was 12,000-14,000 !!!! 2 times more expensive to have installed than it's name brand Carrier. He was really pushing all the 'extras' we needed which we did not. We had 8 estimates for this work and no other company pushed for all the add on for an inferior name brand product which has a very low rating on furnaces and AC. Dont waste your time with them.
Had new $8000 furnace installed today and it is not working and no one from this company can give me help at night. So we have no heat and a unit that is basically useless. Your people did not make sure that we understood how to use the thermostat before leaving. Also they did not wear masks. So I now have to wait till tomorrow and run my oven another night. Who is going to pay for the electric?
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