Had new $8000 furnace installed today and it is not working and no one from this company can give me help at night. So we have no heat and a unit that is basically useless. Your people did not make sure that we understood how to use the thermostat before leaving. Also they did not wear masks. So I now have to wait till tomorrow and run my oven another night. Who is going to pay for the electric?
Almost 5 star. Bryant electrician came out to my home to install a new electrical panel and an electrical outlet in my basement. The electrical service performed was excellent. However, the damage to my drywall, wood trim, drop ceiling tile and new epoxy floor was more than I think was necessary. All in All I would still use this company for my electrical needs because they are prompt and did a good job on the electrical installation, just make sure YOU protect the work area to minimize damage. *Update* 09/24/20 I am happy to share that the ownership of Bryant Electric contacted me personally to offer to correct the damage incurred during their technicians installation. This effort made me feel valued as a customer and warrants changing my experience from a 4 star rating to a 5 star rating. Kudos to you Bryant Electric for Great Customer Service.
Had to follow up appointment that was made at time of inspection. No discount for seniors or financing.Item markup is too high for struggling seniors.
Im going to tell you about my experience with Bryant. As a small business owner myself, I understand the power of a review. We live and die by them and should make good on fixing an issue for the customer. We shall see what happens. Our heat had gone out, so we contacted Bryant and they sent Bob. Nice guy. Seems to know his stuff and if he didnt know. He says he will find out for us. He wore a mask, and booties. Even sold us a brand new, top of the line furnace! My only concern was having a very good filter for the house. One that can fit a charcoal replacement filter to keep the house smelling odor free. He said this new filter should fit a charcoal replacement filter. Also im told that this new AprilAire filtration can filter out viruses! Great! Coronavirus is a big deal right now. Can it filter that also? Bob said he would find out. Good job Bob! thanks. Now I dont like to be cold. I despise it. We already went thru one night without heat and Bryant said they could get us a new furnace the very next day. Great! So two gentlemen arrive. No masks, no booties. I have no clue as to why they decided to not wear masks... they saw that we had them on. Does Bryant not care about Covid-19? Also they left my back door open most of the day. Its winter! Its getting cold in my house! I have no heat! Why? I eventually closed the door. Dont leave the customers door wide open in the winter. So everything is installed. I'm asking questions about the thermostat and the new furnace *Bob the rep. knows I ask a lot of questions* and I'm told to refer to the users guide most of the time for answers. Ok. I asked specifically about being able to put a charcoal replacement filter in and I was told that they will not fit. I called Bob the rep and he said he would look into it for me. Also, I know nothing about this new thermostat put in. I want it to be user friendly, work with my Alexa, keep me warm in the winter, and cool in the summer. Easy right? So they have me sign off on this audit sheet. I ask what it was, and im told im to make sure that they did everything. Im not their supervisor! Why should i sign off on things like *Low and line voltage inspected and tested* or *T-stat installed, level and explained to the customer* Whats a T-Stat? hell if i know? I sign their paper. Why didnt they make sure we fully understood how to use the thermostat before they left? Why didnt they set it up with Alexa for me like Ive been wanting all along? They left, I go to the gym. I come back from the gym and the house is getting cold. I called Bob, who said he would be over the next day. The thermostat has some odd things on it that dont sound good. Says the filter needs replacing, and now it says System Fault on it with a code. The thermostat has a phone number on it to call if you need help. Tried that, and nothing. Its after hours so no help. The house is getting colder. I decide to call Bryant to see if they can offer some customer help. They do have a 24/7 number to call after all. So I call and tell them that I dont have any heat and This was installed today! The lady said she would contact someone to help me right away, and they will call me right back. So i get another call and this fellow who cant help me. The only thing he can do is schedule someone to come in the morning. I'm rather upset at this point. I paid over 8 grand to have this new furnace installed and I dont have heat for another night! Bryant has a 24/7 phone number to call and they cant give you anyone that can help you over the phone? Why even have a number to call in the middle of the night? I told the guy. So if you loose heat in the middle of the night in the winter, your just gonna have to freeze because they dont have anyone to help you out! What if its a setting or something on the thermostat? Doesn't Bryant have anyone that can go thru the settings and see if theres anything they can help with? He said he knows nothing about the thermostats. Then why even have him call me? I thought i was getting some actual help, not a scheduled service.
Friendly, efficient and very happy with Service.
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