I called Sam based on a friend's recommendation. Sam was responsive, punctual, and honest. He explained what was going on with our AC system and how to take care of it. He charged our unit. Suggested the correct filter to use to help the system last longer. I will be calling him again in the future for any HVAC repairs or replacements that we may need. It's refreshing to finally find a local business with such excellent qualities.
I have used Sam at Chilly at both our current and old house. At out old house he helped us keep our dinosaur of a unit operating by fixing only what was broken and teaching us how to perform routine maintenance on it ourselves to help keep it operating at its best efficiency. Never once tried to sell us a new system. At our new house, our furnace went out in the middle of winter. After a debacle of a situation dealing with the home warranty company, we called Sam in to fix it right. We had been without heat for about 10 days at this point. He responded quickly and efficiently. Again the system (both heat and AC) that we had was extremely old and found out that it was installed improperly in the first place. Sam replaced the furnace which we already new needed to be replaced due to the cracked heat exchange. The companies that the home warranty company sent out advised that we needed to replace our AC as well since it is old and gave us the old "it will be cheaper to replace if we are already there" technique. Sam said that while the AC is old, if it is still working there is no reason to replace it. He said that if/when it goes out, just give him a call and it will be the same price. Chilly is fair, honest, and the best priced company that I have found. Highly recommend!
I left a tough very critical review on this biz over a year ago & just recently found that both Chilly & I were duped by someone presenting themselves as from Chilly. Amber @ Chilly has been diligent working with me & honestly if I could figure out how to delete my original rvw, I would in a heart beat. Any one with any ideas on how to delete a review, please let me know. For what it is worth, I will use Sam & Amber @ Chilly in the near future.
Chilly has always responded quickly to the many "sudden" HVAC issues with our home and our rental houses. Repairs have been fast and efficient. We appreciate having a great local serviceman!
Chilly came out to service our unit very quickly and was right on time for our appointment. He even called me about an hour beforehand to ask me to shut the unit off so that it wasn’t frozen up when he arrived (saving me an extra service call). Very trustworthy and didn’t try to sell me a bunch of parts I didn’t need! I will move away from the big company I’ve been using in the past to Chilly for my service work going forward.
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