I recently bought a home where Cincinnati Gutter & Roof installed a brand new roof and siding. When I got the home inspection, I was notified of some issues with the siding. As pictured below, the siding was not properly installed to butt against the house and instead the space will filled in with calking which is a big no no. Thankfully, I had the warranty from the previous owner. Sadly, John Allen did not respect the warranty as he claims their warranties do not transfer ownership. He also did not tell me this until after we had several calls discussing the issues. John simply did not want to do the work due to the time and costs that would impact his business regardless of warranty (which nowhere does it state it doesn't transfer ownership. I have called several other companies who say they honor the warranty regardless of owner as long as warranty has not expired. John clearly does not care about their work or reputation. I strongly would choose another company who have more care and compassion about what they do.
After meeting with multiple companies, we hired Cincinnati Gutter & Roof to replace our roof. John was thorough, provided a fair and honest estimate, made sure we knew what to expect, and was communicative throughout the entire process. He ensured all materials were delivered and gave us clear direction as to what to expect for the install. The crew that installed the roof was prompt, respectful, and extremely hardworking. John provided updates throughout the entire process that included pictures of the work being done. The job was completed quickly and correctly. We could not be more satisfied with our experience and highly recommend Cincinnati Gutter & Roof!
Cincinnati Gutter and Roof Protection did a great job replacing our roof and gutters. They were easy to work with to provide quotes for a couple of options we were thinking about. Communication was timely on the phone, on text and in email. The work crews were nice and hard working and everyone was transparent and kept us updated on the job. I would recommend working with them for roofing and gutters.
John came out to quote work on our gutters, but realized that our gutter system is covered by a manufacturer’s (another company) lifetime warranty. He explained that he is more than happy to quote the work, but it should be a zero cost repair through the original company. I appreciate the honesty and professionalism he demonstrated, and will be reaching back out to him with any future work.
Hi, my name's Jim Brummett I was told by a family member to try Cincinnati gutter in roof. I needed a new roof and I had them come and give me and estimate and time. Mr. Allen came to my house, prompt very professional. He went over with me The Procedure on what needed to be done. It came out very, very well. I've had a few of my neighbors come to me and asked me about my roof they also used Cincinnati, gutter and roof. And as well, a few co-workers from work needed. Some gutter work and siding done. They all are happy with the work that was done to there homes.
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