Continental Roof Company repaired my roof previously. The roof started leaking again in the same area as before. I immediately contacted Continental on February 9th, 2021. I understand there was snow on the roof and too dangerous to inspect at that time, but I had hoped once the snow melted they would go and check out the work they previously did and find out why the roof is leaking again. From 2/9 - 3/2 - 3 weeks I called the office 7 times, and kept getting excuse after excuse. Long story short - no one ever went out, returned my phone calls, and basically blew me off. In the meantime the rain is coming in my foyer and every day this is not resolved it causes more damage. Continental Roof Company obviously did not repair the roof properly and certainly does not stand behind their work. I definitely would not recommend them and would give them zero stars. In response to your response - When I had called for the 5th time I was told that someone did go out there, but there was another roofing companies truck there. Not sure how I can make this more clear - we did not contact any other roofing company and the truck you saw must have been for another house. As far as not showing you ever did the work - I also informed Becky that I am happy to get a copy of check #1405 in the amount of $2,000.00 that was paid to Continental Roofing for this property. "We can't be held responsible for everything that goes wrong with a roof that someone else installed". Completely agree. The only thing we had asked is you be accountable for the $2,000.00 work you did for the repair. Let me make this clear - not once did we ask for any repair work to be at no charge. Had you actually gone there and saw what needed to be done to stop the leak and felt the new leak had nothing to do with the previous leak and the repairs you made, than you most certainly could have billed for the 2nd repair. It would just be a coincidence that the leak in the foyer is in the same place as last time.............
Carlos and team came to my rescue. My roof was in horrible shape-the shingles themselves were defective and every time the wind blew, I lost more. Once I was ready to have my roof re-done, I called the office and they scheduled me right away. I now have a fabulous new roof! If you are looking for a roofing contractor, do yourself a favor and start with Continental-you will be glad you did! I can't recommend this company highly enough.
If I could give Carlos higher marks I will. He is very professional and extremely friendly. He was out here and took care of my roof issue, if you are in the market for someone I would make him the top of your priority list.
I had an amazing experience with this company, Troy Dickson made it easy and not painful experience, the team showed professionalism and everything was done in a timely manner. I’d definitely recommend these guys
honest and upfront with everything! very responsive! Top Notch!
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