Cool Times Heating and Cooling
6516 Madison Rd, Cincinnati, OH 45227, USA
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6516 Madison Rd, Cincinnati, OH 45227, USA
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Wouldn’t go anywhere else. I am in the commercial HVAC business and I have been impressed with their customer service, responsiveness, knowledge and reasonable pricing. I heard about them from someone who had a new system installed that wasn’t working and after calling a bunch of places, Cool Times was finally able to fix the issue with their furnace blower motor install which had burned up multiple motors. We have an older system ourselves that they have maintained for years now with positive results and never pressured us to update.
The most unprofessional company i know of, they only have one person that works in the office, so it’s always so discombobulated. I was out on a service call once and was told by the owner of the company to put used (recovered) 4-10A refrigerant without it being cleaned and recycled into someone’s system because the owner didn’t have a fresh tank of it. The work van I drove had tools all over the place and wasn’t organized at all. It’s a small hvac company so I don’t expect much but I would never recommend this company to a family member or friend, they will take advantage and try to nickel and dime you. They don’t have a pricing guide that they actually go by the owner will just make up a number in his head and say charge them that. I’ve been in this industry about 4 years and this company is god awful. I don’t see it being around much longer. It’s a blessing not being associate with them knowing how they do things.
I had Cool Times Heating and Cooling install a new furnace and HVAC, Aeroseal ducts, and install a humidifier in the Fall of 2018. Calvin and his employees worked long hours to make sure everything was done correctly, and I have been pleased with the level of comfort in my home over the winter. They should be back to tune the AC soon before I run it for the season, and I will post an update on how things go over the summer (that's why only 4 stars for now). Calvin and his workers were very friendly and we felt comfortable having them around us. I contacted two other companies and had them both visit before I decided to choose Cool Times. It was easy to talk to Calvin and build a rapport with him, and I never felt like "another customer" to him. Calvin also came highly recommended from one of my contacts in industry, and a maintenance worker who remembers Calvin from a training class that Calvin taught. Calvin is knowledgeable - you will very quickly see this if you ask him a question - and really knows what he is doing. The work took longer than I expected - but I guess that's the nature of this type of work. My family and I had to coordinate availability for three consecutive days to allow Cool Times to do the work. That's a lot of time to make yourself available. I wish the work could have been done in a more modular fashion that was more evenly dispersed. Second, from what I can tell, the company is a smaller company and manages to stay the right amount of busy for their size. However, sometimes this is frustrating as it can be difficult to get ahold of Calvin for a quick response. Everything worked out, so my lesson was that you just have to be a bit patient - again probably somewhat related to the nature of this type of work of dealing with emergencies of people not having heat and new install jobs like mine. Overall, I can honestly say that I would not hesitate to hire Cool Times for work in the future. Update September 2020: Still really pleased with the work. After a couple of seasons of using the new setup I am really pleased. I am upgrading to 5 stars. I highly recommend Calvin and his team.
Work performed was Aeroseal and duct cleaning. First appointment: canceled due to employee not showing up for work. Second and third appointments arrived approximately an hour late. Second appointment: Unable to complete work on the same day as scheduled requiring the third appointment. Aeroseal was not able to be applied to return ducts due to leakage test and they were only willing to reduce the invoice by $150. Eventually they reduced it another $150 but I still feel I paid for work not performed. Extremely unhappy with this company overall and would not recommend others to use this company.
Calvin was very professional and friendly. He was open and honest about what needed to be done. The pricing was fair and installation was quick. I will be using them for all future heating and cooling services I need. They're easy to work with and have fair prices.