The guys 1st came out around May of 2021 and ran a camera and diagnosed the problem. We paid for that visit. They were supposed to get with their excavator and call us the following week to come back and give us a quote. Possibly $10k-$20k job. We called over and over and left voicemails. A few times a lady would call back or answer the phone. She is not friendly and would say they were very busy and would get with us when they could. She said they were out doing quotes or on other jobs. Why would you continue to go give more quotes when you can't get to the people already waiting for you?? It would make more sense to tell customers up front that it would be an X amount wait before they could get to you. I get that they probably want the big jobs but like I said, Ours was going to be a pretty expensive job. Duff has taken care of many of our neighbors and we felt good about calling them for the job. It's now Jan 2022 and we have never heard from them. If you truly need a job done, I wouldn't call Duff!
Jerrine
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August 09, 2021
Ryan was Awesome! Very professional, clean. Done right! Did not try and over estimate and over charge! Would highly recommend.
Cindy Hoskins
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August 26, 2021
Excellent people, excellent work, decent prices
Kristi Cox
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March 24, 2021
Great work ethic. Quick work. Fair price. Awesome business transaction. Would definitely recommend.
John Nichols
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April 19, 2021
Kyle was the serviceman, he came and resolved our problem. Duff has a great serviceman very polite. If you have,a plumbing problem better call DUFF.
The guys 1st came out around May of 2021 and ran a camera and diagnosed the problem. We paid for that visit. They were supposed to get with their excavator and call us the following week to come back and give us a quote. Possibly $10k-$20k job. We called over and over and left voicemails. A few times a lady would call back or answer the phone. She is not friendly and would say they were very busy and would get with us when they could. She said they were out doing quotes or on other jobs. Why would you continue to go give more quotes when you can't get to the people already waiting for you?? It would make more sense to tell customers up front that it would be an X amount wait before they could get to you. I get that they probably want the big jobs but like I said, Ours was going to be a pretty expensive job. Duff has taken care of many of our neighbors and we felt good about calling them for the job. It's now Jan 2022 and we have never heard from them. If you truly need a job done, I wouldn't call Duff!
Ryan was Awesome! Very professional, clean. Done right! Did not try and over estimate and over charge! Would highly recommend.
Excellent people, excellent work, decent prices
Great work ethic. Quick work. Fair price. Awesome business transaction. Would definitely recommend.
Kyle was the serviceman, he came and resolved our problem. Duff has a great serviceman very polite. If you have,a plumbing problem better call DUFF.