Duff Plumbing Co
116 S Broad St # A, Middletown, OH 45044, USA
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116 S Broad St # A, Middletown, OH 45044, USA
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The guys 1st came out around May of 2021 and ran a camera and diagnosed the problem. We paid for that visit. They were supposed to get with their excavator and call us the following week to come back and give us a quote. Possibly $10k-$20k job. We called over and over and left voicemails. A few times a lady would call back or answer the phone. She is not friendly and would say they were very busy and would get with us when they could. She said they were out doing quotes or on other jobs. Why would you continue to go give more quotes when you can't get to the people already waiting for you?? It would make more sense to tell customers up front that it would be an X amount wait before they could get to you. I get that they probably want the big jobs but like I said, Ours was going to be a pretty expensive job. Duff has taken care of many of our neighbors and we felt good about calling them for the job. It's now Jan 2022 and we have never heard from them. If you truly need a job done, I wouldn't call Duff!
I have known Dan Duff for many years , I also knew his father , I first met in 1977 when I bought a new home from Duff Bros. Realty. His father Robert Duff, was very particular before handing the keys over to me as a new homeowner. I remember him on our final walk through marking the walls with pencil where drywall finish didn't suit him. when he handed over the keys the home was ready, and to his specs. I gained a lot of respect for MR. Duff doing business with him. HIs son Dan has inherited his father's work ethic and example of how things should be done correctly, and I know first hand Dan has handed this same trait down to his two sons also. I was out of touch with Dan for many years until around 2015 when I ran into some issues on my bathroom remodels. I called he came in and did a fantastic install on 2 vanities and a shower enclosure. Just keep in mind you get what you pay for. Duff plumbing does quality work and stand behind it. He is an honest business man and his company does quality work continuing his father's legacy. He recently installed a tankless hot water heater , something I've wanted for quite some time. Once again he and his sons did the install in a timely manner and it looks amazing. I converted from an electric tank hot water heater (240V AC) to Natural Gas tankless hot water heater which will be better in the long run , more economical , and more efficient, and hopefully will last a long time. I highly recommend Duff Plumbing. If you need a plumber Duff Plumbing is the company that will do it right.
We are very pleased with the service and workmanship of Duff Plumbing Co. They are always professional, clean and neat. Sherrie is very efficient and knowledgeable gathering all the information so the service techs are fully prepared to do the job. They do things right the first time. They have remodeled two of our homes for us including major remodel of kitchen and bathrooms, plus small repairs for over 30 years. We will always call Duff Plumbing Co. Also, it is always nice to get a live person when you call! Kathy W.
Excellent service! This company was very knowledgeable and skilled. They were always on time, very professional and friendly. An estimate was given before the job began and they worked with me throughout the project to keep within our budgets. They got our plumbing lines setup, checked over and explained everything very well. I appreciate the honesty, promptness and integrity. I will be using them in the future for all of our plumbing needs! Highly recommended!!
I had Duff out to fix our bath tub faucet. Basically a piece broke off inside the faucet and the water was not able to be shut off. We turned the water off to the entire house. We called Duff first thing the next morning, left a message. We had a return call within 10 minutes of them opening and someone was at our house within 2 hours. Very informative, very professional and very polite was my initial reaction. Later the next night we attempted to use the shower and realized the hot and cold were mixed up. I called again and they came back out and informed us, after taking it back a part, that the initial installer from when the house was built put the part on upside down that directs the hot and cold water. He said he didn't know that when fixing the other issue. He fixed the original mistake, not his mistake, for us, and showed me where the original part was upside down. He also did not charge us for this. We are very pleased with their service and will use them again and highly recommend.