DuPont Plumbing Inc

2606 Alexandria Pike, Southgate, KY 41071, USA

About DuPont Plumbing Inc

4.9 / 5

from reviews

Is this your business?

    Steven Skubish
    -
    January 29, 2024

    Awful, unprofessional business. Terrible at communication. They only answer the phone maybe 1 in 4 times during normal business hours. Flooded my home with concrete dust from having to dig up my floor. The dust even got up to my bedroom which is two floors above where they dug. The digging was done by two of their workers whose own colleagues said have "one brain cell between the two of them." Again, this is from their own co-workers. That is the level of care they have. The other plumbing company I hired to line my sewer at the same time immediately took photos of the scene when they walked in because they didn't want to be held liable for all the dust. Said they would never do a job that way. No precautions were taken for dust remediation and their "cleanup" after the fact was pitiful. If I could go back I would've gone with Zinn's even though they were double the cost. Embarrassing company that I would never recommend. My wife has asthma and this dust issue should never have even happened. Still haven't been able to get it all cleaned up over a week later.

    Alex O
    -
    June 21, 2024

    These guys were great. Gave me a reasonable quote over the phone and offered to come out the next day to replace my water heater. The “big name” places were charging over 1 k more. Will definitely use DuPont again !

    Aleah Hixenbaugh
    -
    January 23, 2024

    Although they have good pricing, Dupont is definitely lacking in customer service and overall professionalism. I would have rather paid double to not have to deal with the problems they left me with. Clearly their cheap cost is from cutting corners and just not caring to do proper processes. While fixing my plumbing issue, they had to jack hammer in our basement, this left dust all over my basement furniture. It also drifted up to my main floor AND my second floor. My whole house looked as if Pigpen from Snoopy had walked through and then when the dust settled it was all over my floor, coffee tables, kitchen... you name it. Other plumbers came in later to do a second part of the job and they acknowledged how bad a job Dupont did. They even took pictures before they started their work so they could prove they didn't cause all this dust! They explained how there were steps to prevent dust spreading over a whole house and how the Dupont plumbers clearly neglected the process and just overall did not care. It looked as if no one has been living here for months. It cost me a whole weekend of cleaning and honestly I am still finding dust. I have awful asthma so this is very bad for my condition, also i have animals and was scared of possible ways this much dust could cause them issues. It is so embarrassing to have another plumbing company comment on how bad a job Dupont had done. Dupont didn't even prepare me for potential dust literally spreading all through my house! I even turned off my heating vents to prevent dust spreading and that still did not help. Before my job even happened I had problems with Dupont. It was not unusual for them to not answer their phone during normal hours of operations. I would say they pick up the phone maybe 25% of the time. Also they were supposed to coordinate with the other plumbing company for my job and they straight up didn't.

    Vince Dibiaso
    -
    July 10, 2024

    DuPont was nothing short of amazing while building my shop. Andy was prompt, knowledgeable, and helpful throughout. I can’t recommend them enough.

    Russell U
    -
    April 01, 2024

    12 year old water heater failed late last night and they had me hooked up with new one before lunchtime today. Good communication and showed up when they promised. Work looks great and everything was cleaned thoroughly before they left. Definitely recommend.

    DuPont Plumbing Inc

    Our Address

    2606 Alexandria Pike, Southgate, KY 41071, USA

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