Had an appointment at 9 A.M. with Dupps Plumbing to repair or replace two outside faucets and a bathtub faucet. Brian, the repair man, called saying he would be there in 30 minutes. He showed up at 9:35 A.M. After looking at what needed to be repaired, we were told it would be a two hour job for $690. We agreed. He said he would have to purchase parts. He left and returned approximately 30 minutes later. He repaired the bathtub faucet. He proceeded to repair the outside faucets and once again left to purchase parts. I called Dupps Plumbing Office reporting that it was over an hour and Brian had not returned to complete the repair. He did finally show. Repaired the one outside faucet which he said would be an additional $90. The other outside faucet was repaired but he had the wrong cap so he ended up using the original cap to prevent it from leaking. After almost four (4) hours without water, five (5) hours later, the job was complete for $780!!! I DO NOT RECOMMEND DUPPS PLUMBING DUE TO POOR CUSTOMER SERVICE, OVER PRICING AND LACK OF SUPPLIES IN THEIR TRUCK FOR REPAIRS!!
Overall a great experience from start to finish. Let us know exactly what he was doing and why. It really made us feel more at ease.
I was not happy with how much I was charged for the 30 minute job of caulking my shower. Much more than I expected. Beware and ask for prices They also do not respond or come back out to fix the problem if they did not fix it the first time Very unhappy with their service and price
Called and told them what I needed done and was given a ballpark estimate range over the phone. They were able to come out within a couple hours and complete the job within a couple hours, very good and quick service. Giving 4 stars because the price was hiked up quite a bit higher than even the top end of the estimate.
They stayed with the problem until it was solved and fixed.
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