Dupps Plumbing, Inc.
29 Standen Dr #106, Hamilton, OH 45015, USA
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29 Standen Dr #106, Hamilton, OH 45015, USA
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Late on a Friday afternoon, we were told by Duke that our gas would be shut off due to a gas leak somewhere in our house. We had plumbers in our house multiple times checking the lines and searching for the source of an occasional faint gas odor. We called Dupps Plumbing in hopes of an emergency appointment. John at Dupps called around and one of his plumbers responded to our house within the hour. Shelby, the plumber, was very professional and very thoroughly checked for the leak. He an John returned the next morning and completed the repair. Duke Energy tested their repairs and found no issues. Our gas was turned back on less than 24 hours after it was shut off for the leak. I highly recommend Dupps for their gas line repairs.
Had an appointment at 9 A.M. with Dupps Plumbing to repair or replace two outside faucets and a bathtub faucet. Brian, the repair man, called saying he would be there in 30 minutes. He showed up at 9:35 A.M. After looking at what needed to be repaired, we were told it would be a two hour job for $690. We agreed. He said he would have to purchase parts. He left and returned approximately 30 minutes later. He repaired the bathtub faucet. He proceeded to repair the outside faucets and once again left to purchase parts. I called Dupps Plumbing Office reporting that it was over an hour and Brian had not returned to complete the repair. He did finally show. Repaired the one outside faucet which he said would be an additional $90. The other outside faucet was repaired but he had the wrong cap so he ended up using the original cap to prevent it from leaking. After almost four (4) hours without water, five (5) hours later, the job was complete for $780!!! I DO NOT RECOMMEND DUPPS PLUMBING DUE TO POOR CUSTOMER SERVICE, OVER PRICING AND LACK OF SUPPLIES IN THEIR TRUCK FOR REPAIRS!!
John from Dupps Plumbing was very helpful. More importantly, he was very friendly and communicated with me frequently in the meantime leading up to his arrival. John quickly replaced an old and defective gate valve for my whole-home water shutoff. He has several years of experience and it shows in his work. I found him to be genuine and honest in his evaluation and suggestions. If I need plumbing assistance in the future, including replacement of my water heater, John and Dupps plumbing will be my selection.
I have been using Dupps Plumbing ever since they did the plumbing work on the house we built. I had been through a ton of plumbing companies, one more expensive than the last. Dupps is not only reasonably priced but they know what they are doing and they stand behind their work. Their service department is really easy to work with and they often can get to you that same day - and always if it is an emergency. If you are looking for a good plumber that you feel comfortable doing work in your home, then I would highly recommend them!!
I live in an older house in Hyde Park and was looking for a plumbing company to repair a leak in an upstairs bathroom faucet. I found Dupps on-line and was impressed with their favorable reviews on their web-site. Dupps came out within a couple of hours and their service tech was prompt, efficient and very neat. I would recommend Dupps very highly for fast efficient service.