I can’t say enough positive things about my service. Each member of the team was very professional, polite and all around awesome! They had to completely reroute most of our plumbing for both the top floor and main level during a kitchen remodel. I can’t say thank you enough! I would recommend them for all plumbing needs.
Did a great job moving plumbing around on a recent kitchen remodel. The plumbing was a bit complicated and not in an easily assessable location, but they managed to do the job extremely well and quickly. They had me on my way in less than a week from getting the quote, scheduling and finishing the job. They have a lot of experience and made the job look easy. They didn't try to add more work to the job or make it more complicated than it needed to be. Their price was very fair and in line with expectations.
I liked the guys who came in to do the work, they were nice and did the job. However, they over-stated the time on the bill, and also charged for the travel time to my home. So although the job took around 1 hour, they charged me for 2 hours of work. The lady at the office was not very courteous about this and kept saying that this is a common practice. I have dealt with two different plumbers in the area, and nobody charged me for the travel time, or overstated their labor time.
Elliott and Bradley are a terrific company to work with. They were very quick to respond, did excellent work and the work was very affordable. The people who responded were very polite, friendly and professional and resolved the plumbing problem that we were having.
I give them below "Poor". I called several times before I could talk to them. We scheduled an appointment. Fifteen minutes before the set time, they called to cancel. We re-scheduled. At the appointed time, I called them. They said that they (I think this was the owner, but it was the dispatcher at the very least) aren't sure if he will be late or not able to make it at all. She said she would call me back. A half-hour later, I had to call her to find out that they were not going to make it. We re-scheduled again. He showed up a half-hour late. No call. The agreement was an hourly rate. He didn't have the correct drill bits for the tile I had. Without telling me he was going to have to go and buy the drill bits, he left for forty-five minutes. He charged me two hours, even though he was only here for an hour-andforty-five minutes--of which, forty-five minutes was spent going to "Home Depot" without telling me. Then he left with the drill bits I paid for. I had a wax seal, but he didn't inform me that one was needed. He charged me $52 for a wax seal, a couple of screws and drill bits he kept. I complained because of the drill bits AND because the toilet was totally crooked. I called the toilet manufacturer in the morning, only to find out he was supposed to seal or grout it. He came to return the drill bits and I informed him he was supposed to grout or seal the toilet. He did it. Still not sure if it was done correctly. This is not a small business. This is probably the largest plumbing company in West Chester. Maybe Cincinnati. I wasted four days and $262 to get one toilet installed. Totally unprofessional and ridiculous prices. Do yourself a favor and do not call these people.
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