Stay as far away from this company as you possibly can! My central air went out over the weekend. There had been no previous issues, very sudden outage. Fast Response came out quickly and I was told that both my blower motor and thermostat were shot (strange that they would both go out simultaneously) and also that I was drastically light on Freon. The technician was going to have a new blower motor and thermostat ordered. He also told me he couldn’t test the unit to know how low the Freon was until the system was up and running. The next day I got an email from Fast Response telling me that my warranty company had approved the parts order but the order was on hold until I paid them $1400 to refill the Freon at $140/lb. There was no reason for there to be a suspicion of low Freon. I had just had the system serviced in May and was told Freon levels were perfect. No trace of a leak and the unit hasn’t been freezing up, but now all of a sudden I needed 10 pounds?!?!? I had another company come out and the unit was fixed in less than an hour - I didn’t need a new blower motor, no new thermostat, etc. if you are assigned Fast Response through your home warranty, ask immediately to be reassigned. They are horrible!!!!!
I called my home warranty company and they referred me to Fast Response to look at my central air. The issue that I was having was that of course, the house was not cooling and the unit was not coming on. Fast Response came out and looked at the unit and said that the compressor was not working and that they needed to order a new compressor. Well that was strange due to the fact that the unit is less than 5 years old. After I did not hear back from the company, I contacted the home warranty company and was told that I had to first pay Fast Response over $800 for freon and some type of coupling and that the compressor was covered under the warranty. I called a friend of the family for a second opinion and low and behold...... NOTHING WAS WRONG with my unit. The only thing that he did was flip a switch and it was working. NO $800 for freon cause it was full and no new compressor. Normally, I do not write reviews but this one was warranted. It is a shame when you trust a company to do honest work and they try to get over. I know it is rough out here, but damn. My words to the company "Fast Response" is to hire competent employees who can correctly diagnosis problems and employees who will go the extra mile to ensure that the customer is comfortable, happy and satisfied. This diagnosis is UNACCEPTABLE and unwarranted! I will not use this company ever again. Consumers please do your homework and read reviews.
They were great! I’ve been having water leaking all over my floor for a long while now, we believed it was the drain but after a plumber said it was not we called my warranty company and we were assigned Fast Response. My only issue was getting in contact with them was hard over the phone but they emailed me back very quickly! She came out and was here by 12pm. I wish I got her name!! She was so unbelievably nice & it was very refreshing to see a woman show up at my house and she was very knowledgeable. She answered all of my questions and gave me options of things I could do in the future to prevent the issue she fixed. She also gave me tips to help my girlfriend with her allergies in the future as well. :) she went out of her way and I couldn’t recommend her more. We’ll see how it goes after they’ve been here and hopefully everything is fixed but I’ll call if it’s not. Very good experience :)
I had been dealing with fast response for years since I was originally referred by AHS, Robert had great service over the past years. Called in had my a/c unit serviced months ago paid for the furnace to get done this fall. Renee scheduled the appointment for Friday Nov 5 no call no show. Called back in left a voicemail still no returned call. Called back in today and once again Renee answers and is rude, I request a manager and she tells me about a number that AHS has they didn’t take my money you did fast response l, No just need to speak to a manager or owner and get my money back, now Renee is rude and just hung up on me. I know Robert is related to the owner so I will reach out to him. This is bad business and so unprofessional.
Put this in to my home warranty on the 4th of January. Got called on the 5th. Derick showed up on the 6th. Heater was not working. Derick had it running in less than 15 minutes. Great service.
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