Fast Response Heating & Cooling

3160 E Kemper Rd unit b, Cincinnati, OH 45241, USA

About Fast Response Heating & Cooling

4.5 / 5

from reviews

Is this your business?

    Robert Frost
    -
    July 18, 2022

    Seems like I'm not the one that has had issues with this place through my warranty company. Simply put that caused more of a issue than there was when they arrived and had to wait 4 weeks for them to complete the work they provided. I just paid 1,200 out of pocket to get my ac unit up and running because I have a mother on oxygen and can't let her sit in a house with no ac in the middle of the summer. After replacing my fan motor they left a wire touching the line that caused a arce and put a hole in the line. When fast response came back out to see what was going on I told them I thought I had a hole in the line and they said no hole just need a rely switch. Pictures below show a hole in the line.

    Matt Rottinger
    -
    June 22, 2022

    Avoid this place or request a new one if your home warranty sticks you with them. Wait a week for a replacement blower motor to show up and be installed to find out the tech installed a used piece of junk that failed a few hours later. Looking into the furnace showed not a clean and new motor but a dirty, greasy, dusty and rusty old one that refused to spin freely. Now I'm stuck waiting even longer for someone else to tell me the blower motor is bad and likely order a new one. Just take a look for yourself. Looks like a nice new "used" and broken motor that was supposed to replace the old one but didn't even last 5 hours.

    durrell freeman
    -
    May 16, 2022

    Our outside line for the AC was freezing so we submitted a request to our home warranty company on Friday. On Saturday we received a text from Fast Response saying they would be out on Monday. Today we received another text saying we would be the next stop. Max arrived took a look at everything, did a wonderful job of explaining the issue and what would be covered by the warranty and what other services the company can provide. He also gave us more info on the AC unit as it uses R22 and next year they will no longer be able to refill it. Very pleased with the service we received and Max's knowledge and professionalism.

    Tiffany Mueller
    -
    June 28, 2022

    This company was assigned by our home warranty company to find out what was wrong with our AC unit. Fast Response came out 4 days later. He said he "thought it has a leak because there is no freon, and I have to add 5 lbs of freon"; however, he refused to do a leak test. He said he would have to come back out for a leak test for $150; even though, our home warranty covered a leak test. The home warranty company confirmed they should have done it during the visit. The service guy was also trying to push us to buy a whole new unit b/c ours was old. (our unit is only 5 years old) Fast Response was not responsive, when our warranty company asked for the report. It took them a month to provide it. At that point they stated it was a leak in the coil and it needed 8 lbs of freon. It didn't add up. Why no response for a month, and now magically we need 3 more lbs of freon without a leak test or visiting again? We requested a second opinion thru the home warranty company to find out that wasn't the problem at all. I would not recommend at all. If your home warranty company defaults to Fast Response, JUST SAY NO!

    Edvard
    -
    June 28, 2022

    The process did not start off well. I requested a tune up through my home warranty company and Fast Response did not leave a voicemail when calling to schedule. I eventually got through to their office and scheduled the tune up. From there it went well, tech arrived early and was very friend explaining everything (his name was Tim). Even went the extra mile to check the upstairs rooms for cool air when i asked --normally they'll just check the 1st floor.

    Fast Response Heating & Cooling

    Our Address

    3160 E Kemper Rd unit b, Cincinnati, OH 45241, USA

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