The most frustrating part is having to wait until Monday, but that has nothing to do with the technician. My AC is working perfectly, and it's all thanks to Mark! From the moment he arrived, his friendly demeanor put me at ease. He didn't just fix my air conditioner; he transformed a stressful situation into a positive experience. Mark's commitment to his work was evident as he meticulously explained each step of the repair process. His genuine interest in ensuring I understood the repairs and his willingness to share valuable air conditioner maintenance tips truly set him apart. What truly impressed me was the thoughtful convenience that Mark incorporated into his service. His proactive text notification informing me of his imminent arrival eliminated any uncertainty, which turned out to be especially important as the weather took a turn. Halfway through, the rain started to fall, and I couldn't help but worry that the repair might be delayed, leaving me sweltering for another day. Yet, my concerns were unwarranted. Mark remained steadfast, undeterred by the rain, showcasing his unwavering commitment to his work and my comfort. It's not every day you encounter a professional who excels not only in technical prowess but also in exceptional customer care. I have had mixed reviews with Fast Response in the past, but now I would definitely recommend it to others for their heating and cooling needs, especially given the exceptional service I received from Mark. His dedication to his craft, paired with his friendly disposition and meticulousness, truly make him a standout in the industry. Thank you, Mark, for your exceptional service. My AC unit is now working flawlessly, and I couldn't be more satisfied with the entire process.
Pretty much worst HVAC experience ever We were forced to use them by our warranty company 1. For starters, there is no office/way to contact if you’re being serviced in the DFW area. Good luck with communication 2. Tech showed up 12 hours late to scheduled appt 3. They also told us to shut system down the night before (during a heat advisory) Reasons 2 + 3… ouch. Gets worse though. 4. Tech diagnosed the issue as a valve leak and Freon shortage. Guess what. Their Freon cost over 2X above market average. Left us feeling preyed upon 5. After we politely declined to be ripped off, the tech didn’t even screw the part back on all the way, leading to more Freon lost Also cancelling our home warranty - American Home Shield. This is not the only poor review of this contractor. Can’t trust a warranty company with bad contractors
Our AC quit working and this company was assigned by our home warranty company. Fast response was truly that, fast and great. They were able to quickly troubleshoot the issue and fix it. They also helped educate me about our AC unit and ways to help keep it working efficiently, even though it's 18 years old. I definitely felt good about the quality of service.
Fast Response was assigned to me through my home warranty and my technician was Robert. He was courteous, professional, and fixed my A/C unit very quickly. He explained to me what happened and what the fix was. Highly recommend him for future jobs. Thanks again!
Fraudulent. I have had them ‘work’ on my unit for years because of their relationship with my home warranty company. Turns out, they were coming up with reasons I needed a service call when they came out to tune it up each spring and fall and then taking $ from AHS to fix things that weren’t broken. I now have the interior picture proof that nothing (no leaks, rotors, blower or coils were new on my system, in spite of supposed replacement over the last 2 years) was ever worked on. The last straw was pretending I needed refrigerant and charging me $2500, but never actually putting refrigerant in. Buyer beware - look on BBB for real reviews of Fast Response, and you’ll find I’m not alone in this. The company I ended up getting to work with after asking AHS for a different contractor has had 5 customers THIS WEEK with the same stories. There’s a real opportunity here for a class action suit. DO NOT USE.
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