I called my home warranty company and they referred me to Fast Response to look at my central air. The issue that I was having was that of course, the house was not cooling and the unit was not coming on. Fast Response came out and looked at the unit and said that the compressor was not working and that they needed to order a new compressor. Well that was strange due to the fact that the unit is less than 5 years old. After I did not hear back from the company, I contacted the home warranty company and was told that I had to first pay Fast Response over $800 for freon and some type of coupling and that the compressor was covered under the warranty. I called a friend of the family for a second opinion and low and behold...... NOTHING WAS WRONG with my unit. The only thing that he did was flip a switch and it was working. NO $800 for freon cause it was full and no new compressor. Normally, I do not write reviews but this one was warranted. It is a shame when you trust a company to do honest work and they try to get over. I know it is rough out here, but damn. My words to the company "Fast Response" is to hire competent employees who can correctly diagnosis problems and employees who will go the extra mile to ensure that the customer is comfortable, happy and satisfied. This diagnosis is UNACCEPTABLE and unwarranted! I will not use this company ever again. Consumers please do your homework and read reviews.
Fast response was indeed fast in all manner of communication. Quick to send someone out and had our AC working in no time. Mike came out to recharge our AC. He was knowledgeable and courteous. I used my home warranty who used fast response. I read the reviews and was very apprehensive but was pleasantly surprised when the reviews didn't add up to the service we received.
Our technician was Mike. He was professional and very courteous. We finished our basement told him to take his shoes off said he has shoe covers and covered his shoes. He had no problem doing that and was respectful. He replaced our capacitor on the A/C was a $200 charge but was honest and upfront about it. Glad we we're able to resolve that now instead of the dog days of Summer and A/C goes out. Was a regular maintenance check cleaned out Hvac and ducts and resolved a potential A/C issue. Highly recommend the company.
Thank you Kevin!! Came out to work on the HVAC and identified and repaired the problem. within an hour.Awesome tech easy to work with and understand was thorough and his work and very professional, kind, and straightforward. I would recommend this company to anyone.
Kevin came out twice for two different issues and each time was very professional and knowledgeable. He diagnosed the issues promptly and fixed right away. He is a great guy who will make your day with his smiling demeanor.
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