This company was assigned by our home warranty company to find out what was wrong with our AC unit. Fast Response came out 4 days later. He said he "thought it has a leak because there is no freon, and I have to add 5 lbs of freon"; however, he refused to do a leak test. He said he would have to come back out for a leak test for $150; even though, our home warranty covered a leak test. The home warranty company confirmed they should have done it during the visit. The service guy was also trying to push us to buy a whole new unit b/c ours was old. (our unit is only 5 years old) Fast Response was not responsive, when our warranty company asked for the report. It took them a month to provide it. At that point they stated it was a leak in the coil and it needed 8 lbs of freon. It didn't add up. Why no response for a month, and now magically we need 3 more lbs of freon without a leak test or visiting again? We requested a second opinion thru the home warranty company to find out that wasn't the problem at all. I would not recommend at all. If your home warranty company defaults to Fast Response, JUST SAY NO!
The process did not start off well. I requested a tune up through my home warranty company and Fast Response did not leave a voicemail when calling to schedule. I eventually got through to their office and scheduled the tune up. From there it went well, tech arrived early and was very friend explaining everything (his name was Tim). Even went the extra mile to check the upstairs rooms for cool air when i asked --normally they'll just check the 1st floor.
This company was assigned by American Home Shield to fix my AC. They put a quick Band-Aid on a 26 year old unit that failed the next day. I could not get them to submit their report to the warranty company in a timely fashion and no one from their office would answer any calls that our unit was broken. I sat on hold for 15 minutes multiple times before I could get through. Once it was submitted they said they could replace the condenser motor and it would take 7-10 days for parts to come in. I have not had AC for 10 days because of my home warranty and this contractor. They will not replace my unit...they seem to be in the pocket of American Home Shield and will not act in your best interest. I paid more to hire a local contractor to get the job done right.
Our outside line for the AC was freezing so we submitted a request to our home warranty company on Friday. On Saturday we received a text from Fast Response saying they would be out on Monday. Today we received another text saying we would be the next stop. Max arrived took a look at everything, did a wonderful job of explaining the issue and what would be covered by the warranty and what other services the company can provide. He also gave us more info on the AC unit as it uses R22 and next year they will no longer be able to refill it. Very pleased with the service we received and Max's knowledge and professionalism.
Have been sitting here for hours waiting for a tech to show up, our heat went out Friday night we called and was told somebody wouldn't be able to get to us until Monday, we have been sitting here for hours with a newborn freezing trying to stay warm with space heaters, it's hard to believe they are that busy , do they only have 1 or 2 people working?, now here it is a year later having the same issue with them but in the heat now waiting for them to come fix the AC, missed them yesterday when they came, they are supposed to be here today still waiting, talked to someone they said the tech was out and the didn't know how long it would take for his job to be done we'd get a call when he was on the way, here we are 2 hours later still waiting in a 80 degree house with two small children. Now here it is 7 hours later I finally get a call when I am about to leave the house with my wife and children to go find somewhere cooler to stay that he is on his way 30 to 45 minutes, ridiculous I had to put my life on hold all day and sit on a hot 85 degree house and jeopardize having a seizure.
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