Stay as far away from this company as you possibly can! My central air went out over the weekend. There had been no previous issues, very sudden outage. Fast Response came out quickly and I was told that both my blower motor and thermostat were shot (strange that they would both go out simultaneously) and also that I was drastically light on Freon. The technician was going to have a new blower motor and thermostat ordered. He also told me he couldn’t test the unit to know how low the Freon was until the system was up and running. The next day I got an email from Fast Response telling me that my warranty company had approved the parts order but the order was on hold until I paid them $1400 to refill the Freon at $140/lb. There was no reason for there to be a suspicion of low Freon. I had just had the system serviced in May and was told Freon levels were perfect. No trace of a leak and the unit hasn’t been freezing up, but now all of a sudden I needed 10 pounds?!?!? I had another company come out and the unit was fixed in less than an hour - I didn’t need a new blower motor, no new thermostat, etc. if you are assigned Fast Response through your home warranty, ask immediately to be reassigned. They are horrible!!!!!
They were great! I’ve been having water leaking all over my floor for a long while now, we believed it was the drain but after a plumber said it was not we called my warranty company and we were assigned Fast Response. My only issue was getting in contact with them was hard over the phone but they emailed me back very quickly! She came out and was here by 12pm. I wish I got her name!! She was so unbelievably nice & it was very refreshing to see a woman show up at my house and she was very knowledgeable. She answered all of my questions and gave me options of things I could do in the future to prevent the issue she fixed. She also gave me tips to help my girlfriend with her allergies in the future as well. :) she went out of her way and I couldn’t recommend her more. We’ll see how it goes after they’ve been here and hopefully everything is fixed but I’ll call if it’s not. Very good experience :)
I don’t usually leave reviews but I feel it’s worth the warning to others. I was referred to this company through my home warranty to fix my A/C unit, as it is not blowing out any cool air and my house is close to 90 degrees. I submitted the request on Sat 8/14 but didn’t hear from the company to schedule until Tue 8/17. The 1st issue is, unlike most companies, they don’t give a time frame of when they expect to be out so it’s difficult to plan your day around them coming. I told them that I’m only available after 3pm, as I just started a new job a week ago and there’s no way that I can take off this soon. They completely disregarded my request and had a rep call me at 12pm the next day saying they’re on their way. Nonetheless I wasn’t able to make it, since I was working, so they said they’d reach out to reschedule. Didn’t hear from them again until Thurs 8/17 and scheduled for Sat 8/21. Again, they couldn’t give me a timeframe of when they’d come but assured me they’d give at least an hour notice. Didn’t happen..the rep, Mike, called and said he was 5min away. At the time I was 30min away because I was expecting more of a notice. He had the nerve to fuss at me, which I thought was unprofessional, about taking so long to get home, even though he gave me such a short notice. Once I got home, he looked at the unit and immediately came in and said I’d need to pay $140/lb for freon. I asked if he was sure that’s what I need and he said yes. However, he also stated that he cleaned the unit because it was dirty and that may help the issue as well. He asked to check the filter in the furnace. The filter was really dirty, so he removed it and said that was definitely my issue, not the Freon that he had just stated that I needed. He did not replace the filter that he took out, so it was left empty and he left saying that my issue should be resolved but asked me to call him directly if it isn’t. The next day, my house was still hot & A/C still isn’t working. I called Mike back and he told me to call the office to request an end of the day appointment. I called the office and they said they’d try to do that but, yet again they called me today at 12pm saying they were on the way but I was working. When I told the technician (a different technician) I couldn’t make it he was very rude and unprofessional and made it as though it was my fault. They have not tried to accommodate me in any way, not even by giving a time frame on when they’d come. Not to mention the technician that came out caused more damage by not replacing the filter and now my furnace is leaking. After going back and forth with the warranty company, I was able to get them to switch me to a different contractor. I’m very unsatisfied because my daughter has asthma & my step son keeps getting nose bleeds because it is HOT and I STILL have no A/C. I will never use this company again! Hopefully the new company has better service.
I called my home warranty company and they referred me to Fast Response to look at my central air. The issue that I was having was that of course, the house was not cooling and the unit was not coming on. Fast Response came out and looked at the unit and said that the compressor was not working and that they needed to order a new compressor. Well that was strange due to the fact that the unit is less than 5 years old. After I did not hear back from the company, I contacted the home warranty company and was told that I had to first pay Fast Response over $800 for freon and some type of coupling and that the compressor was covered under the warranty. I called a friend of the family for a second opinion and low and behold...... NOTHING WAS WRONG with my unit. The only thing that he did was flip a switch and it was working. NO $800 for freon cause it was full and no new compressor. Normally, I do not write reviews but this one was warranted. It is a shame when you trust a company to do honest work and they try to get over. I know it is rough out here, but damn. My words to the company "Fast Response" is to hire competent employees who can correctly diagnosis problems and employees who will go the extra mile to ensure that the customer is comfortable, happy and satisfied. This diagnosis is UNACCEPTABLE and unwarranted! I will not use this company ever again. Consumers please do your homework and read reviews.
It is now 5 weeks since my warranty company American Home Shield assigned Fast Response for an air conditioner issue. (Replacing a flexible vent,) Two weeks later they show up. Reattached a vent and said they would come back to replace it - came lose again after a week. Still is not replaced -waiting for parts to replace a flexible vent. I have waited twice all day fir the temp fix since they wont even give you an approx morning or afternoon. No show and a message to call their office. You can not get through their office phone line and if you do the customer service are basically there to answer the phone if you are lucky enough to get through. Looks like from reading reviews home warranty company customers are treated like you have the plague. Also looks like they have good reps for the most part but that will change because they will get tired of people taking out their frustrations for administration issues and customer service. Horrible experience so far!! We will see how it goes tomorrow. Continued...repair rep called early in the day and had the vent replaced within the hour. Again the repair people seem to be professional and knowledgeable.
For more information on our listings, advertising, coupons, and mailers, please contact us today!