My niece had used Feichtner Plumbing and I had their number in my phone along with several other plumbers we have used before. On a Sunday afternoon I noticed our 13 year old gas hot water heater was leaking and called several plumbers we had used before and left messages. Called Feichtner expecting to leave a message and Dan ANSWERED THE PHONE (!!!!! ) who was so kind and courteous. Made an appointment for next day for a service call to take a look. Colin arrived on time, donned shoe covers and was extremely knowledgeable and professional. We have an old house and the water heater is in what was once a root cellar with a very narrow stairway down. He was very thorough, advised us to also replace the pressure relief valve, and it would take 3 people to get the old tank out and the new one downstairs. They provided a quote that was EXTREMELY reasonable and arrived promptly on Tuesday. I also requested they replace our 20+ year old sump pump at the last minute which they were happy to do. The old hot water heater dripped brown rusty looking water on my deck when they were hauling it out and they went out there and scrubbed the deck clean! I can't tell you how courteous and professional every single person was and I am a VERY satisfied customer.
Saved the day!!!! We had used Thomas and Galbraith before to come out and fix a problem and 6 months later we had a sewer backup in the basement again, Thomas and Galbraith said since we were within our warranty they would come out but it’s not an emergency (yes sewer in a flooding basement is not an emergency) they said they could come out in a week. Feichtner plumbing saved the day by coming out within one hour! They were precessional, fast, and fixed the issue quickly. 100% would recommend if you want things done the correct way!
We had a burst pipe from a winter cold spell and Feichtner’s took our call late, and came out early the next morning. Repair was targeted, professional, and complete. Super job.
From the start this was a wonderful experience with Dan the owner being the only plumber I’ve ever spoken with that would provide some rough pricing for my project over the phone without charging a service fee to come out and assess. The guys that came to help called ahead, were on time, and stayed way longer than expected to troubleshoot and eventually fix a troublesome tub filler. After everything was done and installed they walked me through everything they did (new gas line, hose bib, relocated disposal drain, and tub faucet install - which was top notch work), how it all worked, and gave pointers on things to look out for in the future. I’ve now got my “go to” plumber for all needs I’ll ever have- you should do the same and support a great local business in the process.
Fantastic service from start to finish. We only interacted with Dan and Colin but I am sure this is a top notch family owned business. I was able to get a quote over the phone without a service charge and was provided additional information when trying to diagnose some of the issues we were having. Was able to get on the schedule quickly and had excellent service from Colin during the time he was at our home. And when we saw the invoice it just made the whole experience even better. Fair, professional, efficient, I can't find enough positive words to describe our experience with Feichtner Plumbing. We will be customers for life.
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