UPDATE: Dan called me and we worked through the issue—incorrect number was written down so they couldn’t get ahold of me. Really appreciated that Dan was proactive about getting this corrected. That said, I’ll definitely use Feichtner again in the future. ORIGINAL (2): I spoke with Dan on Friday, May 6th to get on his schedule ASAP for an exterior drain that was backed up. It was agreed that they would have someone out the following Monday, May 9th. No one ended up calling or showing up. Full transparency, I missed a called from a number I did not know Monday afternoon, but no voicemail was left and no one answered when I called back shortly after I noticed I missed it—because of this I had assumed that it was just a telemarketer. If it was indeed the technician, I would be a bit disappointed there was no identifying voicemail left and that no one answered/returned my return call to, at the very minimum, reschedule the visit for a later date. I had used Feichtner once in the past and was happy with the result, BUT this time not so much. Interested in finding out what happened.
This is the only plumber I call anymore. They do a great job and are very reasonable with pricing. Keep it up friends!
Had a major sewage backup in our basement and after dealing with a couple other plumbing companies who gave widely differing opinions and high quotes, we called Feichtner for an honest assessment after being referred by our realtor friends as a trustworthy company with a good reputation. We should have called them first and next time we will.
Collin explained the work and was very efficient. Easy to talk and professional. He knew exactly what he was doing.
From the start this was a wonderful experience with Dan the owner being the only plumber I’ve ever spoken with that would provide some rough pricing for my project over the phone without charging a service fee to come out and assess. The guys that came to help called ahead, were on time, and stayed way longer than expected to troubleshoot and eventually fix a troublesome tub filler. After everything was done and installed they walked me through everything they did (new gas line, hose bib, relocated disposal drain, and tub faucet install - which was top notch work), how it all worked, and gave pointers on things to look out for in the future. I’ve now got my “go to” plumber for all needs I’ll ever have- you should do the same and support a great local business in the process.
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