Best experience that I have ever had in Cincinnati. These guys do mostly commercial work, but they helped me out with a residential job. Nancy scheduled me in less than a week. The two great plumbers who arrived at my house listened very carefully and got to work in less than five minutes - they did not mess around at all, they were extremely professional, and finished sweating some copper pipe and replacing a filter assembly in less than 20 minutes. Perfect solder, perfect clean up - everything was well done. These guys are true professionals with no excuses. I can’t say enough about how great these guys were. Somebody was complaining about waiting for them to schedule them —- they are well worth the wait.
I called last week trying to get a quote on doing the rough plumbing for a bathroom I am installing at my house. The reception was friendly and said that there weren’t any plumbers available and she took my information down and said they would call me back when a plumber was available. It has been over a week and I still haven’t got a call back. I gave them two stars because at least the receptionist was friendly.
When I needed a garbage disposal removed and my sink repaired, I called G&K and asked for an estimate. They were friendly and professional, and their estimate was roughly the same as what every other place gave, so I made an appointment. The plumber arrived right when he'd said he would, and his work was excellent. It ended up costing less than they'd estimated. I'm very happy, and I'd call them again if I needed more work done.
Incredibly unprofessional. Made an appointment with them to have my tub, toilet and sink reinstalled after having my floor replaced. My appointment was for 8:30am and they were running late so I gave them a call to see what was going on. They said that an emergency call came in and that my appointment had been pushed to 10am. I was fine with that, although I wished they had informed me ahead of time. The plumbers arrived at 10:30am and were there only 30 minutes before saying that another emergency happened and they had to leave. The ONLY thing they had done was put the tub back in it’s place. I had made an appointment with this company and expected my work to be completed. If they had been so busy with emergency calls then they should have called me earlier to just reschedule, not just leave me high and dry with my bathroom still out of order. Don’t waste your time dealing with this company.
G & K is the best! They have helped me with many plumbing emergencies both at work and at home. No matter what the problem, they always get to me right away. They are prompt, efficient and pleasant. I know they will always do the work in a way that will not cost me any more than necessary. Eric has always been great as well as anyone else G & K has sent.
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