Greater Comfort Heating & Air
2001 Monmouth St, Newport, KY 41071, USA
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2001 Monmouth St, Newport, KY 41071, USA
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I had a great experience with Greater Comfort from start to finish. They replaced two old gas furnaces with all electric heat pump systems. My install was rather complicated and the end result is even better than expected. The sales representative was knowledgeable and willing to delve into the details to deliver exactly the system that I wanted. The install crew was knowledgable, professional, accommodating, and their workmanship is excellent. I am very happy with my new heat pump system and highly recommend Greater Comfort.
I have used Greater Comfort numerous times in the past with no issues, until I signed up for the bi-annual inspection. They offer this great deal! Sign up for the maintenance package, they will come out twice a year to make sure everything is working! But….Twice now, I have made my appointments and they have been a “no show”. I have had to call to confirm my own appointments, and they’ve either not had me on the books, or “they will get there when they can”. As I waited all day, but had to leave to get my children from school. Of course, THAT was when they were available. Therefore, causing me to cancel. Such poor customer service via phone! As when they called to reschedule, it was said, “so do you want to reschedule or not??” I hate leaving bad reviews, and the service techs have done AMAZING WORK!!!! But such poor service from the call center and whom ever is in charge of the appointments!!! My time is just as valuable as the next customer. I think I will go elsewhere!
Had them out yesterday for a non working mini split unit by Mitsubishi.The technician was there for three hours and on the phone with technical support most of the time. FInally got unit running and left and eight hours later it quit working again. I was charged three hundred and sixty dollars. When I called back this morning to say unit was not working was told I would have to pay 90 dollars an hour more to get them to come back . Needless to say I will not be a customer again. Before all this in April I Paid over 500 dollars for their comfort plan. All I got for this was a spring and fall pms done. Which didn 't do me alot of good on the coldest day of the year.They do not back their work.
I had Greater Comfort Heating and Air out to do scheduled maintenance and was told I needed to replace the reversing valve on the unit. They informed me the cost of the repair would be about 1/3 the cost of replacing the system. They suggested that I replace the system due to the age and they sent over quotes the next day. I decided to get a second opinion and thankfully I did, nothing was wrong with the system. It has been about a year since they were here, and the system still functions great. I would never let them in my home again and would not recommend them to anyone, thankfully I got a second opinion and did not get ripped off.
We've used Greater Comfort to maintain our systems for years. They do an outstanding job, and all the technicians are very professional and know what they're doing. They've been available and very responsive, even when we've needed their services after hours. Highly recommend!