Our furnace stopped working on a day that it was 26 degrees outside. Lindsey was friendly and helpful when we called. Within an hour Jeff was at our house evaluating our system. We knew the furnace was old and expected a sales pitch. Instead, we got honest feedback from someone with 30 years experience about the cost of a repair. After weighing our options we decided to replace rather than repair. Since it was later in the day, we scheduled an appointment with Bill for the next day. Bill was on time, friendly, and straightforward. He didn’t try to push us into the most expensive system. He evaluated our needs and made recommendations. We ended up deciding to replace the water heater at the same time. They will be installed within 48 hours at a price that didn’t make my heart stop.
Technician named Chris came out. Really friendly guy - was knowledgeable and solved the problem. Made some great recommendations if we were to consider getting a new system- as ours is 30 years old. I would definitely call Hauser again for service or for a quote for a new system.
Hauser's administrative staff has been great to work with. They are friendly, helpful and knowledgeable. The technicians are also great. They call ahead of their visit, perform good work and take the time to answer my questions. They are also honest about what needs to be repaired. I have used them three times with three different technicians and had good experiences each time.
Complete new air system with furnace, A/C, water heater/Halo filter installed recently. Smooth installation from friendly, efficient techs. Small glitch with mfg was easily resolved by top tech who prepped system for new use & winter season. Ongoing service is always reliable with customer satisfaction in mind. VIP contract saves us money. We appreciate great service! They assess our needs and exceed our expectations...and they listen to us. Thanks, Hauser! Helen
Great customer service. They called to remind me I had a prepaid service. Dave arrived right on time, shoe covers and mask. He was extremely conscientious, took pictures and explained everything going on inside my furnace. It was so nice to see someone who seems to really take pride in what he is doing. I will definitely request him for any further service I need in the future. Chris Starnes
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