Great communication by the company throughout via text. Quick response from the office to schedule sales call. Price was reasonable and next day install for total system replacement was fantastic. Install crew was very polite and stayed at the job until completed. Was told office would call for cc number for payment but the install tech took the info. All good just unexpected.
Had AC unit fail in hot weather. Called their overnight service, polite and accommodating, had next day appointment. Installed a new system one day later. The technicians were friendly, efficient and took care of everything. Had to leave my home for a bit while they were working and they were respectful and trustworthy. Can’t say enough about the experience. Will use them always!!
Had them install a new heat pump in the last 4 years. Last Monday it was just not working well or cooling the house. Earliest appointment to take a look was Friday. Talked to them 3 different times on the phone and described exactly what was going on with the unit. Water underneath, not cooling well etc.. comes out today and the technician says I bet there’s ice in there. Sure enough there is and he says can’t do anything until it melts. Well see you Monday, oh and you can’t run the A/C unit to make sure it melts. Great!! Information they could have mentioned before they came out so they could at least attempt to fix it. Nothing like a nice warm weekend without A/C. Wouldn’t recommend this company to anyone.
I wanted to add to a previous comment about Hauser Air. The first technician was Will. It was a hot day. He arrived on time. It was a laborious task. He was very dedicated and a hard worker. We’re so thankful he was able to fix it. The next morning we noticed a leak. I called Hauser Air and they wasted no time sending out a tech to check it out. When Alec arrived (on a Monday), it started storming outside and we lost power. He could not do the repairs. We had to reschedule. When Alec returned, he repaired the leak and all is good now:) Thanks to those guys!
Don’t normally write reviews but this is an exception! Excellent service! Had an issue with the central air installation and their management team came to my home for an in-person meeting to discuss corrective actions. They were very professional and understanding. They took immediate corrective actions and I couldn’t be happier with the outcome. Will definitely recommend their service!
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