This seems like the biggest, most heavily advertised service in the area, and while I was very pleased with the people I worked with, I was not happy with the way they do business. I found it frustrating that I could not simply schedule an appointment online, that I had to talk to someone on the phone for 15-20 minutes to do what I could have typed in much faster. I can only guess that this requirement is so that they can begin the sales pitch for their multiple services and monthly maintenance plan immediately. A monthly maintenance plan that requires a year long commitment, but is more expensive if you want to pay for the year upfront. My guess is they want to get you comfortable with the monthly payments so that you never cancel them. Also, even though I provided my email over the phone, the confirmation of my appointments were hand written and sent to me in the mail. I received the confirmation and details for my appointment after my first appointment was completed. The plumber that came for my appointment was very professional and knowledgeable, and completed the work quickly and without causing me much distraction from my work day. Again, my only problem was with the company. The prices quoted seemed outrageous, for example about $400 to replace some internal hardware for a toilet. I had many items that I wanted repaired, but decided to only have one of them fixed because of the quoted prices. I then cancelled my next appointment, for an electrician, because I felt it would be a waste of time to have them come out and quote me for something that I wasn't in a hurry to fix because I just assumed the price would be unreasonable. While I have no doubt, based on their place in the market, that they have no problem finding people willing and able to pay for some of their services, my suggestion to most would be to shop around for more minor repairs and not just go for the big name on all the signs.
Joe Beck did a plumbing repair for us this morning. He was on-time, polite and extremely knowledgeable. He gave me a quote for some incoming water pipe service that was necessary. My condo is 30 years old and there were two items that had degraded. I was very impressed with his knowledge and experience in diagnosing the potential issues. He took the time to explain to me in a clear way what the implications would be if this was not addressed. He arrived on time and completed the work in about 45 minutes. We had some issues with the age of the plumbing, but Joe's experience and knowledge allowed him to quickly work through that. All work was done efficiently and the work area was left in perfect shape.
Bruce was everything one could ask for in a technician: polite, friendly, knowledgeable, efficient, effective. He welcomed my questions, and answered them. Beyond his obligation, he unscrewed a jammed garden hose attachment. He is welcome to return for any maintenance or repair call! Matthew performed the furnace maintenance and installed a humidifier as soon as he could obtain the parts. I'm glad he suggested it, since I had wanted one for awhile. He was considerate, kind, and efficient, and is welcome to return for any maintenance or repair. Justin: I was dismayed that my furnace didn't work when I turned to 'heat' setting. (I knew Matthew had the furnace running well during maintenance.) Justin found the electrical problem, one of those inexplicable ones that give no warning, and did me a huge favor by persuading the manufacturer to honor the parts warranty that had expired two weeks ago. How extraordinarily kind -- of both of them! Besides that, he traveled to Florence to obtain the part, then back to install it the same day. All for the price of a service call. "Thank you" is inadequate. A note about everyone: HELP hires the best people. (My cats, good judges of character, like every technician who comes!) Sean: This past winter, Sean made a late-night call when my furnace stopped working. He found a short caused by the humidifier. After turning off the humidifier, he made a special trip to buy a fuse for the furnace. (He had replaced a few fuses already that day!) Thanks to Sean, I had heat overnight, and he returned the next day to repair the humidifier. This month, Sean came for scheduled a/c maintenance. When I mentioned that my water softener had stopped working, I said I would call for service, since the water was on and everything was plugged in. Sean immediately took a look, reset the outlet, and the softener started regeneration cycle. (I didn't think to try a reset.) Sean saved me a service call, besides doing the a/c maintenance. I couldn't recommend anyone more highly. Everyone who comes from HELP has deserved a great review.
Robert Finch conducted by furnace PM on 12/23. He has been servicing my house for 5 years now to include a new install in March of 2018. I request Robert every chance I get. He is an experienced tech with much knowledge. He offers practical solutions and doesn't try to offer me anything that I do not need. In addition, he is very clean throughout the job and he is very pleasant to talk to. I highly recommend Robert Finch with HELP Plumbing, Heating, Cooling, and Drains.
Seth was absolutely AMAZING. He explained everything he was doing in detail. Was so polite and had some of the best customer service skills that I've seen in a long time. He's very personable and even took me on a walk thru of each and everything he did. He went over several different options as far as what needed to be done and payments for such. He triple checked his work, went over payment thoroughly and gave me his card before he left. We will definitely be using him again as we signed up for the club membership!!!! Thanks so much for a wonderful experience!!!!
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