HELP Plumbing, Heating, Cooling and Drains
6 N Commerce Park Dr, Cincinnati, OH 45215, USAAbout HELP Plumbing, Heating, Cooling and Drains
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6 N Commerce Park Dr, Cincinnati, OH 45215, USA
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Update: 10/24 - This went from great to bad. I started using HELP this summer when my other company told me they no longer had plumbers or electricians. I spent $6500 for the work you can see in my reviews below. Just a few weeks ago (October) I had them return for some additional plumbing issues that came up. During their assessment the problem got larger and we discovered pin hole leaks in my downstairs pipes. The bill was >$8,000 for replacement of >30’ of copper, a new whole house water treatment system (chlorine killed the copper) and a slew of other things. As the workers were finishing up, I noticed that they had gotten solder on a bunch of spots on the carpet in my finished basement. I pointed it out to the plumber, his response was “I must have missed the cardboard box.” The cardboard box? Why wouldn’t you put a tarp down or a welders blanket so you don’t have to worry about missing a random cardboard box? There is solder that has melted spots in my carpet and is embedded into the fibers. I asked what they would do and he said he would take some pictures and sent them to his boss and they would get back to me. It’s been over a week and I have heard nothing. I can’t try and pull it out with heat as the temperature necessary will melt my carpet further, I can’t cut the spots out without my carpeting looking like the mange. I’ve spent over $14,500 with this company in just 2.5 months. I also discovered that one of my drop ceiling tiles also looks sooty probably from the butane torch during soldering. Now, I will say the workers were friendly and worked hard to finish the job in one day and were at our house until 6pm on a Friday (with an 8am start time). Still, I expected them to treat my house with a bit more respect and certainly to at least check in on any collateral damage from their work, especially damage that could have been prevented with 20 extra seconds and a $5 Harbor Freight Tarp/Blanket If you decide to have HELP come and do any plumbing and you have any flooring other than tile, you better insist they put down tarps to catch any solder in case they “miss the box.” I doubt you’ll hear anything from their customer service. I might need to rethink that HELP service plan going forward. July 2024 - Rick was very polite and very thorough and showed up on the same day as my call for HELP (pun intended). He listened to my plumbing issues and complaints and went about quickly diagnosing the issue. He suggested a replacement of a faulty pressure regulator and our water softener. I balked at the softener based on price until he did the replacement of the valve and showed me there would still be some issues. Based on that I decided to go ahead with the water softener as well. I also signed up for the monthly service since HELP is now my go to for plumbing and electrical needs July 2024 - Tyler was at the house to install a ceiling fan. He actually offered several options I had not thought of and then got the parts he needed. My wife loved the new ceiling fan with independent dimmer switch and fan speed adjustable switch. Loving HELP more and more. Plumber just arrived to replace water softener. I think with the amount of work they have done in the past week for me I should be a “Titanium HELP member.” :-)
Have to thank HELP and my tech Josh for getting our AC capacitor fixed so quickly! I called at 11 this morning, Josh got here at 4p and just finished up. I decided to do their monthly subscription service so the emergency calls are reduced and tons of perks for all household needs. Josh was friendly and explained a lot of the process and I felt comfortable and confident in his ability. Didn’t feel like I was being taken advantage of being a woman. Highly recommend!
Super professional (cleaned up everything even though I said it was fine to leave the very small mess) showed me what was wrong, how he knew it was wrong and how he fixed the problem. I had faulty builders-my house is two years old…. Bless this company- hard to find integrity these days! I’ll recommend them highly…but not the builder of my house!
We had a basic plumbing inspection. Jacob was assigned to us, and he was fantastic…especially with our toddler. He was polite and professional. If he didn’t know an answer, he reached out to another member of his team and got us immediate clarification.
I called her today to get some assistance with my pipe that decided to disconnect from my washer. The lady was very condescending. I told her that it was an emergency and that she told me it wasn’t. She further explained to me other situations that customers are experiencing. She told me the earliest they can get to me is Wednesday, which is five days away. Since mine has to do with my laundry and we may get another storm I deemed an emergency. When I actually do have an emergency that she applicable, I definitely will not be calling them. Also, she needs to take a course on customer service etiquette.