This seems like the biggest, most heavily advertised service in the area, and while I was very pleased with the people I worked with, I was not happy with the way they do business. I found it frustrating that I could not simply schedule an appointment online, that I had to talk to someone on the phone for 15-20 minutes to do what I could have typed in much faster. I can only guess that this requirement is so that they can begin the sales pitch for their multiple services and monthly maintenance plan immediately. A monthly maintenance plan that requires a year long commitment, but is more expensive if you want to pay for the year upfront. My guess is they want to get you comfortable with the monthly payments so that you never cancel them. Also, even though I provided my email over the phone, the confirmation of my appointments were hand written and sent to me in the mail. I received the confirmation and details for my appointment after my first appointment was completed. The plumber that came for my appointment was very professional and knowledgeable, and completed the work quickly and without causing me much distraction from my work day. Again, my only problem was with the company. The prices quoted seemed outrageous, for example about $400 to replace some internal hardware for a toilet. I had many items that I wanted repaired, but decided to only have one of them fixed because of the quoted prices. I then cancelled my next appointment, for an electrician, because I felt it would be a waste of time to have them come out and quote me for something that I wasn't in a hurry to fix because I just assumed the price would be unreasonable. While I have no doubt, based on their place in the market, that they have no problem finding people willing and able to pay for some of their services, my suggestion to most would be to shop around for more minor repairs and not just go for the big name on all the signs.
Bruce was everything one could ask for in a technician: polite, friendly, knowledgeable, efficient, effective. He welcomed my questions, and answered them. Beyond his obligation, he unscrewed a jammed garden hose attachment. He is welcome to return for any maintenance or repair call! Matthew performed the furnace maintenance and installed a humidifier as soon as he could obtain the parts. I'm glad he suggested it, since I had wanted one for awhile. He was considerate, kind, and efficient, and is welcome to return for any maintenance or repair. Justin: I was dismayed that my furnace didn't work when I turned to 'heat' setting. (I knew Matthew had the furnace running well during maintenance.) Justin found the electrical problem, one of those inexplicable ones that give no warning, and did me a huge favor by persuading the manufacturer to honor the parts warranty that had expired two weeks ago. How extraordinarily kind -- of both of them! Besides that, he traveled to Florence to obtain the part, then back to install it the same day. All for the price of a service call. "Thank you" is inadequate. A note about everyone: HELP hires the best people. (My cats, good judges of character, like every technician who comes!) Sean: This past winter, Sean made a late-night call when my furnace stopped working. He found a short caused by the humidifier. After turning off the humidifier, he made a special trip to buy a fuse for the furnace. (He had replaced a few fuses already that day!) Thanks to Sean, I had heat overnight, and he returned the next day to repair the humidifier. This month, Sean came for scheduled a/c maintenance. When I mentioned that my water softener had stopped working, I said I would call for service, since the water was on and everything was plugged in. Sean immediately took a look, reset the outlet, and the softener started regeneration cycle. (I didn't think to try a reset.) Sean saved me a service call, besides doing the a/c maintenance. I couldn't recommend anyone more highly. Everyone who comes from HELP has deserved a great review.
We have always received prompt friendly service. The work is very well done by well trained technicians. They go above and beyond. Edgar was polite thorough and took the time to explain to us what he had cleaned and what should be done soon. He was very helpful and took the time to tell me everything I needed to know and answered all my questions. Edgar is a very big asset to HELP. Thank you Edgar for all your help.
Robert Finch conducted by furnace PM on 12/23. He has been servicing my house for 5 years now to include a new install in March of 2018. I request Robert every chance I get. He is an experienced tech with much knowledge. He offers practical solutions and doesn't try to offer me anything that I do not need. In addition, he is very clean throughout the job and he is very pleasant to talk to. I highly recommend Robert Finch with HELP Plumbing, Heating, Cooling, and Drains.
Austin did a great job servicing my furnace to prepare it for winter. He was very pleasant, polite, and friendly, and spent an entire hour checking out my furnace, and did not try to sell me anything until I asked about my air filter and interest in reducing allergens in the air. He informed me of the options and sent me a quote to consider. Nothing pushy like some other home service companies can be. This is my typical experience with all the Help! employees we have had come to our home. Help! is a great home services company!
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