Hill-Air Heating & Air Conditioning
3160 Cunagin Dr, Fairfield, OH 45014, USAAbout Hill-Air Heating & Air Conditioning
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3160 Cunagin Dr, Fairfield, OH 45014, USA
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Very disappointed in both the customer service and technical aspects of this company. After our HVAC unit started showing error messages on very hot days, we hired Hill-Air to troubleshoot and do a repair. Other than the intermittent error messages/lockouts, the unit was working fine. They recommended replacing a sensor, which they completed last week. Almost immediately after that repair, the unit stopped functioning normally. It would be set for 69 but running at 75. We have a newborn and it’s the middle of a heat advisory, so I contacted them to come back out and fix whatever had apparently gone wrong during the initial repair. The technician came back and said the unit needed cleaning and that was the only issue. I pointed out that the unit had been running fine at baseline before the repair, so it appeared to be a result of whatever had been done at the last appointment, at which point he became condescending and spoke over me, cutting off the conversation with no solution other than “it’s dirty.” I decided not to argue with him further and said I would contact the office. After being “fixed” by this company, my AC unit is working worse than it was before. EDIT: Had another company come and check and the issue was in fact NOT caused by the unit being dirty. It continues to be a sensor issue that was not addressed or fixed by Hill-Air despite them happily charging us hundreds of dollars. And let me be clear in response to their statement - I was not offered any cleaning for free. It was a full price cleaning. And again, this did not fix the issue. The issue is their shoddy and non-thorough work. Avoid for any complex HVAC jobs, they will not be able to help you and their customer service is a 0/10.
Hill-Air has done an excellent job servicing and maintaining my air conditioner, gas furnace and various accessories of my system for several years now. Their pricing is reasonable. Their office staff is efficient and technicians are top notch. I would recommend them to anyone.
Came out to our business and did repair work without providing any estimate - wanted over $1400 dollars for a $100 part for our heater. Customer service was extremely rude and did not offer any resolution. This is the 2nd issue we have had with Hill Air and we will never be using them again. Previously we had been using Hill Air for over 10 years. I recommend picking a different company for your heating and cooling needs, as this one is no longer the same as when it started.
We've used Hill-Air for over a decade and they've been very reliable. They've done both in and out of warranty repairs for us and always do a great job. We just had our PMA visit for our 17 yr-old Carrier furnace, and thanks to Hill-Air's regular maintenance, the system is still running strong.
Always very happy with their service! We've been customers of Hill-Air for 35 years. The preventive maintenance plan is fantastic and Tyler has been out to our house the last 2 or 3 times. They installed our new Carrier furnace about 5 years ago and a EcoBee smart thermostat that I absolutely love! Our air conditioning unit is about 20 years old and the preventive maintenance has been keeping it running great a lot longer than we could have hoped. Despite the fact that it's still running great, Tyler can see that we won't be able to do that much longer; we'll be having them install our new Carrier air conditioning unit before next summer. Tyler is a great technician and always honest and trustworthy.