Cody did a fantastic job! My shower was completed in a very timely and professional manner. I would highly suggest using ImproveIt again!
They did a complete removal and replacement of our tub and shower. Everybody we have worked with has been responsive to all our questions and the products look great! Love that it has a lifetime warranty and we were able to take advantage of financing to make the project easier to afford.
Update 12/9/21**** finally after another round of pressing buttons I was able to have someone call me back and schedule the warranty check for my shower. My initial review was 5 stars. The whole sales process and renovation went smoothly. Here we are a little over a year out from the renovation and I put in an online request for service per the warranty I was sold. Someone called me a week later saying they were running behind but they had my request and someone would call me to schedule. Another week goes by and then I get a call wanting a review on the renovation from a year ago. Tell them it was great and that I had been waiting for a call back about service. They said someone would call by end of week but also gave me a number and an extension. No one calls so the Monday after I call and leave a message. No response. Several days later I call again and go to the receptionist. I say I’ve been waiting for a call on service and I’m transferred to another voicemail. None this was before the thanksgiving holiday so I give them that benefit of doubt. Now here it is after the holiday. I’ve tried called and I’ve Now been on hold with the service department for almost 20 minutes. If I would have know their after instillation customer service was this backwards I would have never chosen them.
Make sure you ask many questions, and understand your contract. The salesman make promises that the company can't keep.
The guy that did the walk in shower was wonderful. And they cleaned up the mess . And also took care of my dog Fluffy.
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