ImproveIt Home Remodeling
4366 Glendale Milford Rd, Cincinnati, OH 45242, USA
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The entire ImproveIt process was first-class from start to finish. From the initial meeting to discuss what we wanted done (new bathroom tub/showers/tile in both master and guest bathrooms), to the estimate, measuring appointment, scheduling, and install. Cody, the manager, and Steve, the installer, both had strong communication. And Steve's install craftsmanship was top notch. He also "mocked" up a couple ceiling options in the garage for us to look at before he installed. He also took time to answer our questions and had a great rapport with us. Install finished on time and to our satisfaction. We highly recommend ImproveIt and make sure to ask for Steve to do the install!
Very professional, efficient organization. Every step of the process was communicated with me in a timely fashion. The contractors were experts at their craft and concerned about every detail, even making sure there were no messes. Installation only took 2 days. Everything looks great and I love it!
We recently had a shower installed by ImproveIt after ours began leaking through the floor below it. I did a lot of research before deciding to go with ImproveIt and I am glad I did. While I do feel it was more expensive than it would have been elsewhere, I was sold on the lifetime warranty; the way the process went and the finished product make me confident that it was worth it. Communication was great throughout the process. The two installers we worked with were personable, quick and precise. The only thing I don’t love is the financing - I wish I had gotten financing or a loan in advance from my credit union instead of going through the company’s financing program.
This appears to be a company with questionable business ethics. Be aware if you don't choose to go with their product they will harass you with phone calls trying to schedule follow up consultations. These phone calls persist even if you tell them to not call you. There are other reviews on here that very clearly describe their sales tactics which are best described as used cars salesman tactics which try and force you into an overpriced product. Edit: I was able to have a one on one discussion with the owner of the company and we discussed a few solutions to the issues I saw. Most of them appeared to be training issues which should be an easy fix.
We wanted a walk in shower for the master bedroom. They removed the old tub, shower door, faucet, surround,and installed new drywall where needed. The walk in shower is great. It has a 4" height so water getting past the base won't happen. The special glass on the doors doesn't spot. The new fixtures and grab bars are great. The look of the walls and window kit is such a wonderful improvement. Thanks.