EDIT: After many texts and phone calls, we were put in touch with vice president of customer relations. They did offer to sell us windows at cost, but we are waiting on that. They also did offer reimbursement for the 2 days of work my husband and I missed. Over all we are satisfied with the remodel. There is NO communication!! That was the ONE thing we asked for!!! Was never informed that our SUB contractor was not gonna be here on Monday, which the company knew about for A WEEK!!! We were told so many things, and it has been the worst experience of remodeling. And did you catch that? SUB CONTRACTOR!!! We were told they had their own employees doing installs. We have spoke to higher ups in the company only to be forgotten over and over. Dan was suppose to show up today, but I guess he had more important things to do, We will NEVER use this company again, nor recommend them to ANYONE. I will update when the work is done, the installer IS AWESOME!!!! So here is the update. The project manager Dan George finally showed up on Friday, he didn't care what I had to say. He did confirm that EVERYTHING we had asked to be remodeled COULD have been done, so now I have to "settle" for what they gave us. The installer is here right now trying to finish up. It is 9pm, he is a dedicated person, not sure why he is working for this company as he can CLEARLY have is own business!! Also we had to go buy a sink top for the vanity because the company NEVER CALLED to get the measurements of our vanity and the one that was brought would not fit. So not only did I lose pay on Monday with the no show, my husband lost pay on Tuesday due to having to buy a sink top at Lowes. As I stated before, we will never use this company again. But what do they care, they got our money.
Improveit has excellent technicians. Appointments are scheduled easily and the tech arrives on time, is polite and efficient. My home was treated with care and the windows look great. When we need service I will call immediately and know my request will be a priority.
Major mistake when my bay window was replaced with double hung windows, which was NOT what I ordered. Replaced today, no cost to me. Glad to have my bay window back! It looks beautiful! And my cats finally have a place to look out front again...needless to say, they too love it. And the guys that installed it were very nice, stayed on task and did an AWESOME job!
We worked with Joe Pilon and he couldn't have been more friendly, polite, or easy to work with. He made sure we fully understood all aspects of a shower remodel from start to finish in a way that us non-contractors could understand. He was helpful in providing samples of finishes and suggestions when we were stuck. Truly made the entire process painless! Looking forward to seeing the final product -- stay tuned, pictures to come!
Shields and windows &remodeling did a great job installing the windows. They are friendly and enforment on their job. Thanks 😊
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