Baby It's cold outside! Woke up at 5 this morning and baby, it was cold inside, about 45°. Thought thermostat had gone bad because of the way the furnace was cycling, but not sure. Called original installer from 25yrs ago and they had trouble scheduling. We decided to try and stay with someone local and called J.J. Smith Heating. Explained the problem to them and they had someone at our home within an hour. It was not my thermostat. They explained and showed me the problem. Now they could have gotten me for the cost and replacement of thermostat, plus fixing the real problem without any argument from me, but they didn't and that people, is honesty ! I truly believed our bill would have been double what it was. A big thank you to Andy for your prompt and honest service. We highly appreciate and recommend J.J. Smith Heating !!!
It was 7 P.M. on a very cold Saturday evening when the 5 year old furnace would only cycle on and off. Couldn't get the room temp over 65 degrees. Our usual HVAC guys said Monday was the earliest for an appointment. JJ Smith had a guy onsite in 30 minutes and the system running in 45 minutes. Fixed enough so replacement parts could be installed in a few days. Prompt, friendly and knowledgeable service at reasonable prices!
My ac broke down during a string of 95 degree days. I stoped by the office and showed pictures of my unit. They gave me several options and prices. I decided on the size and unit I wanted. The salesmen came by my home, confirmed the price quoted was correct. He also dropped off a temporary unit so I could sleep in comfort. The next morning the crew showed up and did a great job. After the job was completed and they were paid in full I had a small problem. They came right out and fixed the issue. Great job JJ and thank you.
A/C went out yesterday, called them in the morning and they were 1/2 hour later. Had to order a fan because it was seized up, not something they stock on a 10+ year old unit. Said if we get lucky could be that evening but most likely the next day. Somehow got the part way quicker than expected and had us up and running less than 5 hours after I called. Great people and great job!
Not very pleased with the level of service from this place. I'll give them two stars if only for a quick response time for sending out an individual to speak with me when we were having issues with our AC...After that everything went downhill. It started with the sales representative forgetting that we had an appointment. I had to call him, and remind him we were supposed to meet. Then once he was at my house, and I showed him my systems he proceeded to tell me that my system that had been running for almost 20 years was a 'Lemon' and that I should get it all replaced. I don't know, maybe he doesn't know what it means to call something a lemon...Anyway, after all that he never even called back or sent an email with a quote for work to be done! Luckily there are several good HVAC outfits in the area. To be sure JJ Smith lost my business or any future business from me due to this experience.
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