Brandon the tech was great and knowledgeable. This was great to have coming from another company who I called prior to do a service had no idea of the problem and charged double for the service fee. Josh was awesome! Worked with me on negotiating a price that worked for the both of us due to the unit unexpectedly stopped working.
I was absolutely blown away by Alex Willwerth, Ben Long, and their new trainee. I didn’t get his name but all three were excellent. They went above and beyond with this specific job. They were originally there to replace A/C parts and quickly realized I had a gas leak. As a father with two small children, this was very alarming. The team quickly worked to fix the leak, reconfigure the piping so this wouldn’t happen again. Alex could still see my unease and offered to walk my wife and I through everything he had fixed. He offered up a carbon monoxide detector and checked all piping to ensure there was no leaks. He also asked us to follow up with Duke Energy so we would be at ease. To me, this was above and beyond the call of duty. All three men were patient, professional and articulate in walking us through problems. Good help is tough to find, I hope these three men continue their good work, and are rewarded for it. I appreciated their help and kindness more than they could know. Thanks for everything!
I have used this company for my four rentals and my personal residence. They are always professional, on time, and give you options if needing repairs. No sales push to automatically get a new system like I received from other companies. Years ago, I had a furnace repair quote from another company that was really high and called JM to also get a quote which ended up being 40% less and the system is still working years later! I have worked with primarily Brandon - he’s the best! Thanks JM Mechanical!
Great price and even got a free upgrade when my system was unavailable. No pressure sales, just information and answers. Installer was amazing (Alex). He went above and beyond what I expected and left my home spotless when he was finished. I would recommend to anyone!!! 100%satisfied!!!
Our experience was great! They offered to help and came when no one else could... helped us in quite a pinch! We appreciate you all! We Highly recommend JM mechanical!
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