From the time I called to the time Michael showed up, I’ve been impressed with this companies customer service. They are very professional and personable. Not only was Michael early, he was very pleasant and well groomed. He made me feel very comfortable and explained what was going on with my HVAC. The best part was there was NO pressure to have any extra bells or whistles. He didn’t try to make me a “club member” or feed me any lies about something needing fixed that wasn’t truly broken. Thank you so much Michael! Two thumbs up!!!
They are quick at responding when u wanna make an appt. That is where I end my Positive part of the review. We paid $79 for a service call then ended up paying a total of 150 just to have him install a wire correctly. Now when I called six days later after they came out and my furnace is not working again was told that I would be charged for them to come out and take a look at it even though we just paid and not even a week later our furnace is not working again. Sorry if it had been months I could understand him to pay again but since it’s not even been a full week I do not agree with having to pay for service.
Serviced old a/c unit until it could no longer work then I purchased a brand new unit from them at a great price, they arrived on time and finished installation earlier than expected. Customer service and technicians are always respectful, courteous and detailed. I never feel like I'm being taken advantage of with JM
The men from JM Mechanical came to install a 3 unit mini split for me. They did an awesome job. They were on time, professional and got the job done correctly. They worked in less than optimal conditions and were very nice to deal with. I would definitely use them again and I highly recommend them.
Robert was my technician, he was very professional and polite. He called and informed me he could come early , he sent his photo and direct phone number, he was on time and completed his task in a time and efficient manner. I would definitely recommend him to my family and friends. Excellent job.
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