From the time I called to the time Michael showed up, I’ve been impressed with this companies customer service. They are very professional and personable. Not only was Michael early, he was very pleasant and well groomed. He made me feel very comfortable and explained what was going on with my HVAC. The best part was there was NO pressure to have any extra bells or whistles. He didn’t try to make me a “club member” or feed me any lies about something needing fixed that wasn’t truly broken. Thank you so much Michael! Two thumbs up!!!
This company is timely; Their technicians are courteous & knowledgeable in what they do. Today, my tech, Robert Wilder, did an AC spring tube-up & replaced the capacitor on my unit. That was able to be done same visit as he had one in his truck. He took the time to explain the need for the replacement & answered my questions. I appreciate their service in helping me to maintain my AC & furnace (both older units). Cheryl Staples 6-13-22
I've worked with JM Mechanical a few times now (first to install my new HVAC system and now for a maintenance check). Every time I interact with someone of their team it's truly a delight. They are polite, clean, knowledgeable and honest. Jared T. came today and took the time to walk me through how my system worked, what he was doing, and how he was checking for any issues. I felt very confident that I was in good hands. It reinforced that I will be calling JM for my future needs!
JM Mechanical is consistently the best around when it comes to service, value, and customer experience when needing work on my Heating and Air Conditioning. Since I started working with them five years ago, they consistently give me easy-to-understand and trustworthy advice and always take the time to make sure I understand the benefits and risks of any of the approaches they recommend. Hands down, best around.
Serviced old a/c unit until it could no longer work then I purchased a brand new unit from them at a great price, they arrived on time and finished installation earlier than expected. Customer service and technicians are always respectful, courteous and detailed. I never feel like I'm being taken advantage of with JM
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