Great experience Austin and his helper did an amazing job. Did everything he could to save me money but still get the problem fixed right instead of trying to milk more money out of me like I had with a previous estimate. The best plumbing experience I've ever had so far. Price was great and more than fair and offered multiple options, they was both super friendly and knowledgeable and was willing to go the extra yard to make sure all my other plumbing was working as it should Why they were here. All definitely be calling them back for all my heating and plumbing needs id say I'm a lifetime customer now. Also asked me numerous times if I had any more questions or concerns which I thought was wonderful.
Called Jolly for a broken toilet on a Friday at 3pm! Chase showed up around 6. (I’d been told as late as 8p arrival) He was friendly and quickly found the problem. Left for a part and came back with the part and a treat for my dog!! He also took a picture of her for my account so any other technicians would know I had a dog. That’s such a great idea and these kind of details are important to me. Customer service is awesome. The job was completed in minutes and the price was fair! I highly recommend Jolly Plumbing and Chase!
Regarding HOT WATER HEATER replacement. I would rate higher, however; the price I felt was on the high side. The customer service, as everyone seems to have mentioned is easily 6 out of 5 stars. Knowledgeable and very friendly plumber/service man who explained everything to me, including options, in depth. Thanks Cole. Pricing was also upfront and financing options available. The woman who answered the phone was super helpful, friendly, and professional. You can easily see that this company truly does value their customers. They are thorough and I was able to have an emergency replacement within about an hour of first contact. Now THAT is impressive!!! (Before and after pics below).
I was very impressed with both, his knowledge and professionalism. He explained everything he was doing and answered questions with ease and with his self assured knowledge. I was also impressed with the quick response (same day) appointment once I explained the issues I was having. Good job. Hold on to Logan and Isiah. They are GREAT employees for Jolly. They are (in this day and age) most concerned with performing their job right with great service. Kudos to their work ethic.
Ryan did a great job replacing my water heater today. Quick, clean and professional. I made the call at 9am, and he was finished by 3pm.
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