Regarding HOT WATER HEATER replacement. I would rate higher, however; the price I felt was on the high side. The customer service, as everyone seems to have mentioned is easily 6 out of 5 stars. Knowledgeable and very friendly plumber/service man who explained everything to me, including options, in depth. Thanks Cole. Pricing was also upfront and financing options available. The woman who answered the phone was super helpful, friendly, and professional. You can easily see that this company truly does value their customers. They are thorough and I was able to have an emergency replacement within about an hour of first contact. Now THAT is impressive!!! (Before and after pics below).
We just recently went to Jolly Plumbing for our plumbing needs and signed up for the Jolly Home Plan, and we are so glad that we did. My wife and I quickly took advantage of the free plumbing inspection that was offered along with many other benefits. When I called for the inspection, they sent a young man out named Andrew to do the inspection. We must tell you, from the first phone call to Jolly’s scheduling department, to the incredibly professional job that Andrew did was simply amazing…. He took great pride in helping us with any and all problems, of which there was only one. The problem was identified and repaired. Andrew was one of the most pleasant and knowledgeable individuals we have worked with since moving here from Michigan 6 years ago, and his attention to details was incredible. We would not hesitate to recommend Jolly Plumbing to our family and friends. OUTSTANDING JOB, and please continue your amazing attention to details!!!! Daniel & Debby Brogan
The plumber 5/5. The office 1/5. I paid a large premium for a new tankless water heater. Unfortunately there was a faulty o ring in the recirculation pump that caused a leak which resulted in water damage. They came out and started remediation same day. They cut a hole in my ceiling and began drying it out to fix the problem. Unfortunately thats the last time they came out. I've called the office 3 times and gotten multiple excuses. No calls back, no date for repairs. So I've had a hole in my ceiling for a month and they won't even do me the courtesy of calling me back. I could have fixed it myself in the time it's taken them to return a phone call but I shouldn't have to since they caused the damage.
Logan is the best in the business. Timely, extraordinarily professional, and thorough. He replaced our water heater masterfully and went out of his way to make sure all ancillary issues were fully resolved. Couldn’t have been more professional and friendly. Would immediately recommend him to anyone with any plumbing issues at all.
We couldn't be happier with the service we received today. Ryan arrived promptly at 8:30am and walked through the inspection with us. He gave us many options with different price points and after we decided what work we wanted done, told us he could do it same-day! Because he ended up needing assistance (ugh, my old house), Zach arrived in the afternoon. Both were very professional, friendly and dedicated to their craft. They stayed until they knew the job was done perfectly. We will 100% call Jolly again when (and if) we need plumbing services in the future. We will most certainly recommend Jolly every chance we get. P.S. If we could've rated higher, we would have! Many thanks, Debbie Telger West Price Hill, Cincinnati
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