I had them come out last week to look at my GE zone air PTAC Heat pump air conditioner. Service person check Something said it had a bad control board and unplugged the unit. Several days later, they told me they could not find a new control board for this unit. And therefore, I would need a new air conditioner. And they do not sell this type so I could not buy a different type due to our cabinet setup. I called a different company who came out today. And service guide looked at it, plugged it in. And guess what it works perfectly. He explained. It just needed to be unplugged for 15 to 30 minutes so that it could reset completely inside. And now I am expected to pay There ninety nine dollar service charge for no service!!!
Recently reached out to get my hot water replaced. They were only company willing to give me a price for what it would cost over the phone. They did not jerk me around and tell me they couldn’t give me one until some came out. We elected to just have our system serviced, and they were able to schedule me out within 24 hours. Would recommend to anyone who asks.
Professionalism. This is the one word that best describes JonLe. I had the pleasure of working with Frank. He came out to my house in freezing temperatures to diagnose my heating issues and provide a reasonable price for my furnace replacement. Within three days, he managed to replace my furnace and talk to the insurance company to make sure the job was completed as quickly as possible. He also let us borrow two small heaters while we waited! He brought an all-star line up with him as well. One man in particular, Gerald or Gerod (I'm bad with names) lead the charge and got my furnace installed within four hours. I would consider him the subject matter expert. Reuben brought a very friendly and customer oriented attitude to the group, and Steve showed the promise of an up and coming rock star within the company. As for the furnace; so far so good. The new furnace uses less energy then the old one and still puts out more heat. My wife and puppies are extremely thankful to be able to rest comfortably now. Finally, he is allowing me some extra time to pay based on my current financial situation. I highly recommend JonLe for your next heating and cooling repair or replacement. I know I will stick with them in the future. God Bless!!
These guys are awesome. They fixed previously failed install and shoody workmanship. The crew was almost invisible and took great care with ever aspect of install. Highly recommend them. They're sales team is awesome. I'll never go somewhere else. They are the pinnacle of professionalism. Thank you, Jonle for a job well done!!!!
The workers who installed our furnace arrived on time. They were very courteous, making many trips to the basement since there is no walkout and they completed the job faster than expected. We have had no issues at all! The office staff is friendly, takes care of any calls promptly, and is all around wonderful to deal with.
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