Jonle came out and replaced the capacitor on my air conditioner. At the time, the tech told me he might need to come back and put more freon in the unit but to run it for a few days and just call back if it didn't work right. A few days later it stopped working. Temps were cooler so I opened the windows, turned off the unit, and called back several days later. Then another tech came out and told me that the compressor was bad and I would need a whole new AC unit. When I asked what could cause that, he told me that running the unit low on freon could make it overheat and go out. When I called the company to figure out what was going on and come to a good solution, the manager Mark was defensive, rude, and quick to say what his techs told me was wrong in an attempt to deflect responsibility. He even went so far as to blame me for not calling the failure in quickly enough (the tech told me that as long as I called back within 30 days there wouldn't be an additional charge for coming out again, and frankly I wasn't looking forward to another AC bill). I understand that no one can say for sure why the compressor went out but it seems very coincidental to me. His proposed solution? $300 off a new unit. No thanks, I'll take my business to a company with competent techs and managers who at least pretend to care. I couldn't be more dissatisfied.
Professionalism. This is the one word that best describes JonLe. I had the pleasure of working with Frank. He came out to my house in freezing temperatures to diagnose my heating issues and provide a reasonable price for my furnace replacement. Within three days, he managed to replace my furnace and talk to the insurance company to make sure the job was completed as quickly as possible. He also let us borrow two small heaters while we waited! He brought an all-star line up with him as well. One man in particular, Gerald or Gerod (I'm bad with names) lead the charge and got my furnace installed within four hours. I would consider him the subject matter expert. Reuben brought a very friendly and customer oriented attitude to the group, and Steve showed the promise of an up and coming rock star within the company. As for the furnace; so far so good. The new furnace uses less energy then the old one and still puts out more heat. My wife and puppies are extremely thankful to be able to rest comfortably now. Finally, he is allowing me some extra time to pay based on my current financial situation. I highly recommend JonLe for your next heating and cooling repair or replacement. I know I will stick with them in the future. God Bless!!
Jonle H&C is one of the best service providers I have encountered. They are professional and accommodating in every way. Their service is top notch and expertise unparalleled. During Covid they have been helpful and safe throughout every encounter. Thanks Jonle!
We received great, prompt and courteous service from Jonle when replacing our furnace. They didn't use high pressure tactics, pleasantly answered all of our questions. The installers were efficient, clean and professional. Our sales person, Jeff Gray followed through until everything was complete and he knew we were satisfied.
Very nice ,considered people work at JonLe Heating&Cooling. Would recomend them to you.
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