12/2021 update: Had my semi annual HVAC check up. Elijah did a great job of letting me know how things were working in my unit and what components might need some attention in the near future. He arrived right when he said he would and was very thorough. Michael Carter did good work and did the job quickly and cleaned up very well when he was done. He explained what he was doing and took great pride in his work. He then followed up later that evening to make sure that the system was continuing to operate normally.
Today I had a service appointment and Michael Carter was my technician. He displayed outstanding customer service. He explained everything he did along the way, and I needed a few parts replaced which he had in his truck. He was very knowledgeable, skilled and made sure the heat was running, checked thermostat, and system outside. He respected my home his mask and shoe covers. I even asked him to replaced my filter and he took care of that for me right away. Yes, Michael is now my Technician for all my services. Kudos to Michael. He was outstanding!!!!!
Elijah did a wonderful and professional job investigating our heating issue. Quickly identified major issue and offered candid advice. Brent communicated well installation and lifetime maintenance considerations while thoroughly explaining our options. Great experience
Called Knochelmann for same day service. They came that afternoon. Ron did an outstanding job finding a difficult part and placed in on order from next day delivery
I appreciate the service that I received. Joey Zaus paid attention to detail and checked everything I asked.
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