Today I had a service appointment and Michael Carter was my technician. He displayed outstanding customer service. He explained everything he did along the way, and I needed a few parts replaced which he had in his truck. He was very knowledgeable, skilled and made sure the heat was running, checked thermostat, and system outside. He respected my home his mask and shoe covers. I even asked him to replaced my filter and he took care of that for me right away. Yes, Michael is now my Technician for all my services. Kudos to Michael. He was outstanding!!!!!
I have had a system installed by them for a little over a year and I have nothing but issues I bought a whole new system everything. It Has just been horrible. I constantly have to check my app to make sure it’s trying to cool the house down. I have to switch off the breaker on the system at least 6 times a week and if I’m at work I can’t do that tell i come home. So I come home to a house that’s 80 degrees or hotter. The Last guy to come out didn’t even fix anything and said it was just a loose wire. Well it’s been having problems constantly since I have had it installed and I have had them come out at least 7 times. It’s still having issues cooling the house won’t cool the house down to the temp that I want witch is 72. That’s not asking much. I got a unit that was supposed to be way more than enough to cool my size of house. In addition to this review I have a few notes to add. If it wasn’t for great technicians like Patrick. A service company isn’t worth anything. Patrick has spent a lot of time going through the whole system to find an error that is causing my system to act up. He finally nailed it and figured out the problem and solved it. It’s a five star review for Patric. But the reason I had the issues to begin with was from the installers not doing it properly. They did not set it up and program my system right. Which could’ve been avoided. Then I have had a few technicians that come out and say there’s absolutely nothing wrong when I knew there was.
Dustin and Jeffrey B came to repair my AC. They arrived before the time scheduled and replaced a part and thoroughly cleaned my AC unit. They also looked at my furnace and advised me of any concerns. These guys were very knowledgeable and very nice. Thanks for the great service.
Called Knochelmann for same day service. They came that afternoon. Ron did an outstanding job finding a difficult part and placed in on order from next day delivery
I appreciate the service that I received. Joey Zaus paid attention to detail and checked everything I asked.
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