I liked Mr. Leonard his attitude towards his job. And He knows what he is doing. Besides he is a good teacher. 5-10-21 Mr Andy Burr was friendly to me. He is also knowledgeable what he does to my AC unit. He cares even to mention duct cleaning service so I can get more efficiency out of total system! Good and highly recommendable!
Today I had a service appointment and Michael Carter was my technician. He displayed outstanding customer service. He explained everything he did along the way, and I needed a few parts replaced which he had in his truck. He was very knowledgeable, skilled and made sure the heat was running, checked thermostat, and system outside. He respected my home his mask and shoe covers. I even asked him to replaced my filter and he took care of that for me right away. Yes, Michael is now my Technician for all my services. Kudos to Michael. He was outstanding!!!!!
Knochelmann SE is a fantastic company. They installed my furnace and ac last year and it’s been a great unit. Very professional job. Stanley McKinney came out to my house for a heating and air check today. He is extremely thorough and detail oriented. He is a fantastic technician and not the type to cut corners. Consider yourself blessed if he’s your tech! I’ll ask for him every time. I’m grateful to be a membership customer at this company.
This was a revisit. Technician (Stanley) was able to locate and fix immediate problem. Also did a complete check of entire system and updated me on condition after 5+ years of service. He was prompt and very understanding. And he was able to explain things without talking down to me. Overall I was very pleased with his services.
Update: Dr. Leonard came to go my annual service. I was truly satisfied with his service. This will be my second year having Knochelmann as my HVAC providers. Everyone should have service like this! I haven't had a bad experience yet. Recently Michael Carter came out and got me squared away with filters and a tune up for my unit. He was very professional and thorough. If you get him as your technician, you'll be in good hands.
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