Knochelmann Service Experts
11935 Tramway Dr STE C, Sharonville, OH 45241, USA
Our Address
11935 Tramway Dr STE C, Sharonville, OH 45241, USA
Ads Title
See Your Business Here!
For more information on our listings, advertising, coupons, and mailers, please contact us today!
I was able to schedule an appointment within several hours on a Friday afternoon when the AC had quite working. Michael Carter arrived and was very professional and courteous. He definitely went above and beyond when it came to accessing the unit on the roof, I am sure other technicians would have walked away from that! We were pleased with the promptness, the daring skill, and restored AC. I also use them to maintain boilers in some of my other buildings.
‘‘Twas the morning before Christmas and all through the house not a creature was stirring. They were all bundled under blankets because the ignitor on the furnace went bad and there was no heat!! I called service experts and spoke with Briana. They were booked. I wasn’t a member, it was Christmas Eve, and we were in the aftermath of a bad winter storm with sub zero temperatures. I did not expect any help. I knew it was the worst situation. Briana was very empathetic to our situation and kept apologizing even though it was not their fault. It was obvious she cared. She dispatched the technician Elijah P. He was one of the best technicians I’ve had the pleasure to work with. Smart. Caring. He didn’t have the part in stock on his truck. I didn’t expect it. Our system is 22 years old. I knew we had a few days to wait since it was also Christmas. He came out and fixed the unit and also brought John C out to show us replacement systems. We are still in the quoting process so I don’t have an end to the story yet. If you are looking for a system, you at least need to give them a chance to compete. This is very much about people as it is about equipment and price. I think you can trust these folks. They are all very nice and caring. Good Luck!
Another dishonest HVAC company. Our heat wasn't working so we called for a repair. We told the tech the unit is 4 years old and has never had a single issue and has not been serviced before. He spent 2 hours trying to figure out the issue, it started running, house got up to 61 degrees, we paid him and he left. 5 minutes out the door and no heat again. Called and requested a callback, waited an hour, called again and they sent him back out. 2 hours of more tinkering he still "thinks he might know the problem" so he video calls the service manager that says "it is a faulty Inducer which is a flaw in our model and even if we pay over $1,000 to replace it, it will break again soon". He then left, leaving us with no heat, with a house at 59 degrees. Next morning, still freezing I call them again and I'm told "someone is on the way". They sent a salesperson to sell us a new furnace and another salesperson called me since "it was supposed to be his sale" and told me what a great deal he wanted to give me on the new furnace!!!!! "It's end of season and we are really just charging our cost plus tax...." I told them "do not send a salesperson! Give me an actual quote to fix my 4 year old furnace" Hours later, still freezing the tech says "about $1500" I told him I need an actual quote over and over and finally he called back with "$1200". I called another company. They came right away, knew within 5 minutes what the problem was, called the manufacturer and found out we have a 10 YEAR WARRANTY FOR FREE PARTS. They installed the parts on the spot and we had heat again in under an hour. They said it was an easy and basic repair and the tech from Knochelmann Service Experts hadn't even put the furnace back together!!!! The pressure switches which were fine, and $400 of the $1200 quote, weren't re-attached. Was he really a tech or just someone they send in ahead of the Salesmen??!! I called the office and requested a call from the service manager, still no call.
I have used Knochelmann's services for the past two years! They are the absolute best!!! I highly recommend them!!!! Mike service rep who did the work, was absolutely the best!!!! I would request him over and over again! No one has ever done a better or more thorough job than he did. He vacuumed the air vent and floor inside where the furnace is. Great attention to details! Very personable and thorough.
Logan and Chase were the MVPs of today. Helped a drainage problem and new sump pump, they got right to work when they arrived. Was very informative on the details of the job and got it done right. Especially helpful on future upkeep. Overall very satisfied with level of service and level of communication from these 2 professionals. Would recommend to anyone who had similar issues