Tyler & Brandon replaced our entire system. They were very responsive to anything asked or needed. They made sure we were aware of everything they were doing. I’m so glad we could comfortably make such a big purchase & felt confident on the decision the entire time. Also shout out to our salesman James for being so kind and explaining things so easily to us! 10/10 recommend putting your trust into this company.
Today I had a service appointment and Michael Carter was my technician. He displayed outstanding customer service. He explained everything he did along the way, and I needed a few parts replaced which he had in his truck. He was very knowledgeable, skilled and made sure the heat was running, checked thermostat, and system outside. He respected my home his mask and shoe covers. I even asked him to replaced my filter and he took care of that for me right away. Yes, Michael is now my Technician for all my services. Kudos to Michael. He was outstanding!!!!!
Mike C., Brandon H., Rodney E. were my install team. Bill Brown my sales rep. All of them did a great job. Honest, professional, friendly and answered all my questions. Install took less time because of having 3 guys here. They were finished, cleaned up and leaving in 4 hours, which was amazing. I’ve been with Knochelmann a long time. This is the second have system I’ve purchased from them. Keep up the good work!
Knochelmann HVAC doctor Leonard Ballard came out within 48 hrs of my initial call within the time window scheduled. He quickly isolated and corrected the issue with my whole-house humidifier and took the time to explain why it happened and what he did to fix it. He also installed a new aluminum filter. Leonard is personable and professional; a nice guy. I recommend you ask for him when you call if you are willing to wait in line with his other patients for a painless treatment.
This is a great company who sent the perfect technician to my house to fix my air conditioner. I called Knochelmann Heating, air conditioning & plumbing and less than a hour of talking to a representative a technician (Mike Carter) was at my house. He was very respectful, professional, and explained everything about my air conditioning unit in detail. After getting out his van he approached me introducing his company and who he was. He then went to my air conditioning unit and took it apart, testing it while explaining everything he was doing in the process. He located the issue and proved it was the capacitor by testing it and showing me what it should read. He replaced it and then made sure my air conditioner was working properly before leaving. I would HIGHLY recommend Mike. He is well educated and knows what he is doing. You can tell and he explains what he did and why which a lot of people doesn’t do. My house was cooler in no time and I’m truly grateful and feel lucky that he came out to work on my air conditioner.
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