Nick did a great job and answered my constant questions as I like to try to take care of my appliances/equipment etc. I picked this company from a big list and was not disappointed. He was very thorough and knowledgeable and explained all aspects of my system and its status. Having recently moved into a house with many issues, I was glad to find out that the mechanical aspects of my old system is not one of them.
TERRIBLE COMPANY. Doesn’t care about customers needs in the MIDDLE of summer. Told us it was going to take a week to get parts , it’s been 3 weeks. Even gave us a date and that day came and went with no call. Every time I call, I either can’t reach anyone or am told I’ll get called back about my part and never get called back. Called today to find out why they aren’t doing their jobs and the receptionist cops an attitude with me with no empathy for the fact that I have no A/C with an infant in my home and then hangs up when I call her out on her attitude and wants to blame everything on our home warranty company even though they are responsible for communicating with us and have refused to do so. Don’t waste your money on people who don’t care about you as a customer and only cares about making money.
They installed a mini split system incorrectly, then had to return to add a pump on the system which shorted out the circuit board. They ordered the wrong circuit board to replace it. The technician didn’t show up when scheduled. Meanwhile the heat index is 97’ and I didn’t have a/c. It is now 6 weeks into this problem. The communication was unprofessional and they offered no compensation for my inconvenience. I am paying $250/mo on a system that is useless.
Added central air to very complicated home set up. They were very honest and professional. Scott and Barry and owner all went over and beyond to help me as much as possible. My home is much more comfortable because of their great work and honesty!! I will recommend them to any one I know that has HVAC needs!
Showed up on time. Proper ppe gear. Explained work done. Felt that no unnecessary work suggested or done. Definitely will use again.
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