The quote was thorough and low sell. We were given a number of options and those were clearly explained. Installation was scheduled quickly, work was done professionally. Workers were socially distanced while working. Install of AC and furnace took two days, but significantly improved our 30 year old system and the non standard install. Very satisfied.
Within a day of getting my quote to replace AC and Heating systems install crews were available for scheduling - on the scheduled day Chad and Connor arrived right on time, we’re very polite and professional while they went straight to work and quickly and efficiently replaced my systems and completed full testing and cleanup exactly at the time they had estimated. Overall an excellent customer experience for me and I’m now enjoying the comfort and advanced features of my new system - highly recommended!
I purchased and had installed a Mitsubishi Single Zone Hyper Heat mini-split AC and heat pump system. I scheduled the appointment for the estimate over the phone and was able to get a convenient appointment that worked with my schedule within a week. Zane was the the sales person and was on-time, courteous and knowledge about the product and explained the system and options. Once I decided to select Logan for the installation and called to confirm I was able to get an installation date within a couple of weeks. I was told the installation could be done in a day. On the day of installation Travis and Chad (the installers) showed up as scheduled and immediately began to work. They were both very friendly, courteous and took care of my house leaving the area in which they were working as clean as when they arrived. I've was very pleased with them and their work, and with the system itself since installation. I would highly recommend and use Logan Services again.
I am very pleased with the service I received. Communication from the company was excellent. I received emails confirming appointments and text messages with pictures of the person who came out to give me a quote and the lead installer so that I could verify who showed up at my house. Steve Jones did an excellent job explaining everything to me when he came out to give me a quote to replace my furnace. He was very knowledgeable and took the time to answer all of my questions. The installers, Clay Nippert and Eli Archer were very courteous and did a very good job removing my old furnace and installing the new one. They made sure to put down drop cloths to protect my floors and left the room where the furnace was installed as clean or cleaner than it was when they arrived. They took the time to explain how the furnace functioned in different its different modes. They made sure that all the settings were correct and that it functioned properly in both heating and cooling modes. Again I am very pleased with the professionalism and promptness of all the people from Logan that I have dealt with. They weren't the cheapest quote I got, they weren't the most expensive either but I think that I chose well when I picked Logan.
My service technician Nick and his 2 man crew did a fantastic job! Our old units were both 21 y/o, so the demo and install were difficult. But they were more than capable of making the needed adjustments for the new unit's. We are very happy with our choice of Logan A/C & Heat Services
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