Logan Services was fantastic from start to finish (customer service to install) and we would highly recommend them to anyone looking for heating and cooling installation! We first met with Ryan Johnson who came to give us an estimate and walk us through all of our options. Ryan was very personable, professional, knowledgeable and patient while answering all of our questions. In the end, he made us feel fully confident with our unit decision. We had a next day installation with Jared Cloyd and George. They were right on-time and stayed until 7pm to ensure the job was done correctly. With a newborn at home, we couldn’t appreciate this more with the cold weather rolling in! Jared and George went above and beyond to explain each step of the installation process and keep us up to date throughout the day. We greatly appreciate the time and effort all three team members put into this to make it an easy and streamline process for us as the customer.
Overall a great experience from sales to install. Respectful and personable techs that kept us informed as to progress and explained what and why they were doing things. Seems like a good product at a reasonable price. They weren't on time, but they did communicate that in advance and wasn't a big deal.
The quote was thorough and low sell. We were given a number of options and those were clearly explained. Installation was scheduled quickly, work was done professionally. Workers were socially distanced while working. Install of AC and furnace took two days, but significantly improved our 30 year old system and the non standard install. Very satisfied.
I purchased and had installed a Mitsubishi Single Zone Hyper Heat mini-split AC and heat pump system. I scheduled the appointment for the estimate over the phone and was able to get a convenient appointment that worked with my schedule within a week. Zane was the the sales person and was on-time, courteous and knowledge about the product and explained the system and options. Once I decided to select Logan for the installation and called to confirm I was able to get an installation date within a couple of weeks. I was told the installation could be done in a day. On the day of installation Travis and Chad (the installers) showed up as scheduled and immediately began to work. They were both very friendly, courteous and took care of my house leaving the area in which they were working as clean as when they arrived. I've was very pleased with them and their work, and with the system itself since installation. I would highly recommend and use Logan Services again.
My service technician Nick and his 2 man crew did a fantastic job! Our old units were both 21 y/o, so the demo and install were difficult. But they were more than capable of making the needed adjustments for the new unit's. We are very happy with our choice of Logan A/C & Heat Services
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