So we had a 30 year old Trane HVAC system which finally decided it was ready to retire. We were hoping for a Trane system to replace our old one, however we were concerned about the cost of the unit vs others on the market today. Doing our due diligence, we obtained multiple quotes for similar systems (top end - variable speed, 4 ton, 100,000 BTU, Air cleaner, UV light, humidifier, etc), the works! Logan came out first, Zane was great to work with on the sales side, provided a solid quote and we gathered competitors presenting Carrier and Rheem products. We expected Logan to be on the high end of cost due to Trane and reputation of being expensive, not even close! The other quotes were $5000 more than ours from Logan...easy decision! Install was smooth as it could have gone, Travis and Christian and their team did an amazing job. Our project was a beast so it took two days to complete due to the scope and they didn't rush the job, explained every step along the way, even swept and vacuumed the stairway on the way out the door...bonus! Can't say enough good things about the experience, if you are considering a company do not hesitate to go with Logan. We will be using them for many years to come for any of our heat and air needs.
The service we received from Logan was top notch and may be the best we have ever received. The initial contact was with Paula in the Dayton office. She was very pleasant, patient, and understanding. She arranged to have a technician at our home within two hours of my initial call. My experience has been that this never happens. Craig arrived at our home and was very professional and patient. He took the time to ask many questions before even looking at the furnace and ac. He encouraged me to observe as he looked over the unit to determine what was wrong. When it was determined that we would need a new system, he carefully explained all of the options and demonstrated a great knowledge of the products and made it easy to understand. Originally, our install date was set for a week away, but Craig arranged to move our install up to next day because we were without heat. The day of install could not have gone any smoother. Tyler and Alex arrived promptly and Tyler carefully explained everything that would be happening that day. They were both very professional and took great care of us and were very attentive to protecting our home to ensure no damage was done. Tyler and Alex were both willing to stay as long as necessary to our satisfaction by answering our questions and going over the new system. Both of these men were kind and polite and it is clear that Logan Services hires people who genuinely care about their customers and have been trained very well. Thank you Logan Services, this experience and especially these individuals have made us lifetime customers.
I would like to thank the Logan team, from the sales person, Tyler and the two installers, Travis and Andrew for a job well done. They showed up on time, and went through their safety protocol. Tyler did an amazing job with his sales presentation explaining all aspects of the equipment that was available and what was best suited for our application. He went the extra mile to see we were satisfied. I was equally impressed with Travis and Andrew for their knowledge of the equipment and the speed of the install. Logan has earned a customer for life. Thanks, Wayne From Blanchester
I am so glad I called Logan services. when I met Tyler who gave me the estimate I believed him when he said I would get A good job. He knew I was ill and did every thing he could do to get my system installed. what a credit to your company. He is a honest and kind person. Then Jared and Andrew showed up to install my heating and air system and I thought, how does a company get all these great people. Then it hit me that the owners and management must be good people also. thank you all for a great job and great experience.
My experience with Logan Heating & Air was great from the start. The salesman was very thorough in explaining my options and answering all of my questions. Brendan H. and Darren S. were my installers and were here first thing in the morning and didn't leave that day until everything was complete. From the installation outside which included building a small retaining wall for the AC unit to sit on to the inside AC and furnace everything was clean and professionally installed.
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