Mike Hensley Plumbing & Electric, Inc.

Fati Badjo

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January 09, 2025

Scammers…. Run away from this plumbing company. They are the worst in Cincinnati. I had a technician coming over my Airbnb for a water leak. The tenant showed him where the leak was coming and added a clogging bathtub. Technician did the job and took off without calling the tenant to see the job done. Just for me to find out from my tenant that the water stopped running from the sink after 45 mns of job completion. I called the technician to let him know that the water is not running through the sink. He was rude as a hell. Made a call to the company, from the customer service rep to the owner, rude. I was told that if they come back, it will be another charge for the same job that they refused to have the tenant see. Stay away from this people because they can ruin your day without empathy. Horrible customer service.

Amy Kramer

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July 16, 2024

Was told they would be here from 11-3, with a phone call 15 minutes before for a heads up. Non of that happened. Knock on door at 9:45. When you work night shift, that's a problem. On top of that, quoted $100 less on the phone plus charged an extra $20 for an "extra hose" that I have never been charged for before. I have used this company 3 times before and never charged for an extra hose. They lost a repeat customer today.

Q

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January 05, 2022

Worked with this company (Kyle) to connect gas equipment and install a new hand sink in a commercial space, they quoted cheaper than large plumbing competitors like roto, pulling the same permit and performing the work. Once the actual work was done it was even less than original quote. Will contract all of our future plumbing work to Hensley’s

Aaron Smith

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August 01, 2022

Hensley plumbing is my new go-to plumbing company after using another company for years. When I called due to a failed water heater, I had a quote right away for a fair price where another big name company wanted to charge 2x the price. Derek was able to come out the next day whereas the company I used all the time couldn’t get to me for 3 days. I also used Hensley Plumbing for installation of a back up sump pump and toilet repair. Professional, on time, and fair priced every single time.

Michelle Perry

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June 15, 2018

After two years of jumping through hoops to get our septic system replaced (thanks to the county), Mike Hensley Plumbing gave us the most reasonable estimate to have our system replaced, and then came & completed the work in two days. They graded our yard so that it looks even better than it did before, and their employees worked hard all day, and were always polite. I am so glad we found them; they removed a lot of the stress from my life!