Mr. Roof Cincinnati
520 Commercial Dr, Fairfield, OH 45014, USA
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520 Commercial Dr, Fairfield, OH 45014, USA
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Everyone from the salesman to the production manager to the installation crew were very pleasant and professional. We could not have been any happier with the results. The crew did a wonderful clean up job too! We will definitely recommend Mr. Roof to anyone! Thank you so much!
A longer review is on Facebook, but the short version is that the responsibility was put on me, the customer, to note any issues. The first day they came out, they damaged a portion of the rake board on one corner of the house (I was later informed the wood was in poor condition, but that was only after I had reached out to the project manager several times to fix it), and also bent a gutter we had not planned to replace. They did replace the gutter, but the section of rake board was an ongoing battle. Not to mention that I was never notified of damage that happened or issues they noted while they were up on the roof or near the gutters, it was only addressed when I reached out to ask about what they intended to do to correct their damage. When billing called regarding the second half of my payment, I raised these concerns and asked if someone could contact me to discuss. Weeks passed and this never happened. The next time I heard from them was from billing AND our salesman stating I was asking for work outside of the contract and threatening to send me to collections. I explained the situation and provided all photos and details, and suddenly the office called to schedule someone to look at it and do what they could. Not once did I receive any apology, nor did they take ownership of any mistake on their part. I’m glad we are selling this home so that I never have to deal with the company again as I have little faith in their willingness to address anything should a warranty issue occur.
I wouldn’t recommend this company to anyone! Beware! They replaced the roof of my grandmothers house and did not do it correctly. Shortly after had water coming into the furnace and caused a bedroom ceiling to start leaking. After that was fixed.. had someone come out to check out the damage to fix the ceiling and they went to check the roof and noticed the roof was soft in multiple places.. so Mr. Roof had to come AGAIN and replace that part of the roof. But will not pay for the interior damage that was caused from the roof not being done correctly the first time.
Thought this place was a great place to work with have used them on windows roofing and gutters around 7 years ago replaced all the decking on my roof at the time.cost me 10k just to replace all the wood well had some storm damage in September 2023 so had to have my roof fixed we used a different contractor this time and found out they cut some corners and never installed the clips in between the boards which caused them to warp terribly where they couldn’t re shingle over it so had to replace again reach out to Mr Roof about it was told the project manager would come out the next day to look at it. Take really good pictures. That never happened called back next day again without a call sad I thought this company was a honest family company even referred two other people in my neighborhood who decided to use them on there roofs hopefully they done there roofs correctly. ** Well everyone see the response I got they don’t follow code or stand behind there work that was done incorrectly should have nothing to do with warranty or having my roof replaced by someone else as far as my rafters that is definitely a false statement to try to shift blame on something else so make your own decision but just know there just about taking your hard earned money and not standing behind there work no pride. Will definitely be getting in contact with the BBB and an attorney.
After some damage to our siding from a recent storm, we decided to replace all of our siding. We obtained several bids, and Mr. Roof had good reviews, used quality materials, gave a competitive bid and could start within several weeks. Project was scheduled. We were then contacted; project was pushed back “due to weather”, and in all fairness we had had a lot of rain. Project rescheduled. Contacted again to push back project. Contact person confided that they had counted on an additional crew, that did not materialize. So, I took this to mean that too many jobs got booked. Rescheduled for the third time. Finally started 2 months late. Day 1: started at 11:30 AM. Day 2: started at 09:50AM, day 3: 10:35AM and day 4: 10:00AM. Originally told that it would take three days, but now, longer. Most projects we have done have 0800 starts. Now for the bad part. Came home from dinner to find multiple nails through the bedroom wall, that they were working on as we left for dinner. I spoke with project manager Kevin and his manager, Justin and I asked “just to be clear, nails through the walls are acceptable?" and both stated that per the contract, that is acceptable damage that they are not responsible for. They did offer to patch with drywall mud. Buyer beware. I will check with company policy, but workers smoked (on the job, not just on breaks) frequently. Poor cleanup on some days, with nails and cigarette butts on our back patio: yard was supposed to be cleaned daily. Gate to backyard was left open first 2 days, until we had to remind them to close it. We have a dog and we found this a real issue. Just had house painted and lots of dirty smudges on trim. Also, there was no consideration for our landscaping. Scrap thrown over plants and one Japanese maple was destroyed. Silicone caulk on multiple places on patio that required professional cleaning. I understand weather delays. Simple courtesy issues, and cleanup as promised, should not have to be addressed by the customer. In short, I would never use again! Photos enclosed.