Mr. Roof Cincinnati
520 Commercial Dr, Fairfield, OH 45014, USA
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520 Commercial Dr, Fairfield, OH 45014, USA
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So I would not recommend Mr. Roof to anyone ! Buyer Beware!!!!! The Project manager forgot about my initial install of the Gutters and board replacement for the underbody of the Roof which was the main reason for the work. WE SPENT Close 4k for this to be done and now weeks/months later the wood is falling back off my house . Then to be told buy someone who's supposed to be helping out because how short staffed they are that you need more work done which should be done before they installed the gutters which seems like they being money hungry. Just because your short staff does don't make it ok to try and take advantage of you customers . I am still waiting for a project manager to call me back and resolve the current issue of the bowing wood that's actually worse then what is being shown in these pictures.
I had a salesman come out for a free estimate. The 4 installers were installing new gutters and tear down old gutters first. In my opinion they did a Great job installing new gutters. Very professional. They were here for about 2 hour's and cleaned up after themselves...Great job from beginning until the end. House looks much better now...
After some damage to our siding from a recent storm, we decided to replace all of our siding. We obtained several bids, and Mr. Roof had good reviews, used quality materials, gave a competitive bid and could start within several weeks. Project was scheduled. We were then contacted; project was pushed back “due to weather”, and in all fairness we had had a lot of rain. Project rescheduled. Contacted again to push back project. Contact person confided that they had counted on an additional crew, that did not materialize. So, I took this to mean that too many jobs got booked. Rescheduled for the third time. Finally started 2 months late. Day 1: started at 11:30 AM. Day 2: started at 09:50AM, day 3: 10:35AM and day 4: 10:00AM. Originally told that it would take three days, but now, longer. Most projects we have done have 0800 starts. Now for the bad part. Came home from dinner to find multiple nails through the bedroom wall, that they were working on as we left for dinner. I spoke with project manager Kevin and his manager, Justin and I asked “just to be clear, nails through the walls are acceptable?" and both stated that per the contract, that is acceptable damage that they are not responsible for. They did offer to patch with drywall mud. Buyer beware. I will check with company policy, but workers smoked (on the job, not just on breaks) frequently. Poor cleanup on some days, with nails and cigarette butts on our back patio: yard was supposed to be cleaned daily. Gate to backyard was left open first 2 days, until we had to remind them to close it. We have a dog and we found this a real issue. Just had house painted and lots of dirty smudges on trim. Also, there was no consideration for our landscaping. Scrap thrown over plants and one Japanese maple was destroyed. Silicone caulk on multiple places on patio that required professional cleaning. I understand weather delays. Simple courtesy issues, and cleanup as promised, should not have to be addressed by the customer. In short, I would never use again! Photos enclosed.
I was charged $2,000 an hour for labor. I was quoted for a roof tune-up. Had I know in advance that the work would only take a 1/2 hour and that my billing rate was $2,000 or a total of $995. I would not have agreed to the work. Tried to work with the salesmen and home office, but was told that the rate of $2000 an hour was not unusual. I have contracted the state of Ohio attorney general......
tl;dr - Mr. Roof will abandon you as a customer, do poor work, not honor any credit you might receive for damage, and threaten you with collections, even if you pay. Overall, terrible follow up, and worse customer service. Update: Office Manager contacted me to resolve all outstanding issues. Wishing I dealt with her weeks ago... Full review: The gutter installers were mostly fine, but they did damage my property, and they had to rehang a section of gutter due to poor pitch. Decent guys, but not good work. The real problems with Mr. Roof are in the office. I will never do business with this company again. Due to the damage the installers caused, the project manager, Doug agreed to a $50 credit on my invoice. The credit was not issued, and Mr. Roof started threatening to place a lien on my property and send my account to collection - despite that they did not honor the credit, and did not invoice for the agreed upon amount. How is a customer supposed to pay if the amount Mr. Roof is invoicing for is not correct? Here's a timeline of the events on my account: 06/12/2020 Pre sales consultation, and 50% down payment. 2-3 weeks promised. 07/06/2020 I contact Cincinnati office to try and schedule the work, call back is promised 07/13/2020 I contact Cincinnati office again trying to schedule the job, again a call back is promised 07/14/2020 Mr Roof contacts me, and schedules the gutters to be installed on 07/22/2020. 07/22/2020 Gutters installed, my property is damaged 07/23/2020 Moderate rain, I've lived in Cincinnati all my life, and this is a normal summer rain (video included below). But the gutters are overflowing! They're one day old, how is this even possible? Well, the gutters were installed with no, and in some places, negative pitch, so they weren't draining toward the downspout. In one area, the fascia was pulled away from the roof. So I took video of the failing gutters, and my damaged property. 07/24/2020 @ 13:00 Project Manager visits the property, reviews, and agrees a portion of the gutters need to be rehung, and a damaged light fixture credited. Agrees to rework and $50 invoice credit. 07/24/2020 @ 13:23 I sent via iMessage photos and video of the damage to my property (a broken light fixture and LED flood lights) and rework (poor pitch, causing flooding and fascia damage) to PM. 07/24/2020 @14:15 I was emailed an invoice that did not reflect the $50 credit. Amount invoiced was $724.05. Project Consultant was copied. I did not reply, nor remit payment at this time due to incorrect invoice. 07/30/2020 The same installers visit again, and rehang the gutters, refasten the fascia. I replace the light fixture and LED lamps out of my pocket. NO CONTACT FOR MONTHS - no emails, no letters, no phone calls, no texts, nothing until: 09/28/2020 Final demand letter is received by postal mail - STILL for the incorrect amount of $724.05 09/29/2020 @ 08:41 I call into Mr. Roof Cincinnati Office and ask to speak to Office Manager, regarding the demand letter. I can't remember who I did speak to, it may have been a CSR -- I asked her to speak with PM and verify the $50 credit had been submitted. 09/29/2020 @ 08:51 I text PM and asked him to verify the same 09/29/2020 @ 08:55 I call into the Cincinnati office again to verify the conversation between PM and CSR had taken place, that my account was not being forwarded to collections, no lien was being placed on my property, and that an invoice for the correct amount was indeed being forwarded to me. I ask for a confirmation email after the call for my records. I get very positive feedback to that end - I'm going to get this invoice in a few minutes, I'm going to pay it, and we'll be done with this whole thing. Only I don't get an invoice for the correct amount - I don't get any invoice, I get no communication at all until: 10/06/2020 @ 17:32 Corporate office emails threatening to send my account to collections - but at least I finally have an invoice that shows the credit was applied.