Where to start!? I needed to replace a 30 year old roof. I'd heard about their service and had seen their great work! I got the color shingles I wanted and needed as part of a duplex. The job was done in a day. They worked to make sure I was pleased with the finished job. They assured me I could count on them to help with questions and any issues should there be any, in the future. I'm happy with Mr. Roof's finished product and my roof is very nice to look at. I feel my house is protected. I would suggest anyone thinking to use this team, to go with them, you will not be disappointed.
Had some chimney repairs done in August and noticed that the tuck pointing I paid for was not completed. I called and told them and they said they would send someone out that weekend. They never showed. Told them they never showed and said they would be there Monday. Never showed again… called again. They said they would be here today. Guess what never showed. I’m in no rush to have this completed but if you’re going to tell someone you will be there then please be there.
So I would not recommend Mr. Roof to anyone ! Buyer Beware!!!!! The Project manager forgot about my initial install of the Gutters and board replacement for the underbody of the Roof which was the main reason for the work. WE SPENT Close 4k for this to be done and now weeks/months later the wood is falling back off my house . Then to be told buy someone who's supposed to be helping out because how short staffed they are that you need more work done which should be done before they installed the gutters which seems like they being money hungry. Just because your short staff does don't make it ok to try and take advantage of you customers . I am still waiting for a project manager to call me back and resolve the current issue of the bowing wood that's actually worse then what is being shown in these pictures.
I hate to leave bad reviews but this experience has been terrible. If I could leave no stars I would. From the start my sales person Kyle would not respond to me even after I called the main office several times. Finally I asked for a new sales person and Victor was able to get my roof scheduled and it was finally completed. Now I have a bill but they never came out to inspect the roof after completion as promised. I've contacted my new sales person and the office and nothing but crickets. I want to pay the bill but the job has not been completed and I've called their main office who then promised a call back and it's been over a week. Do not use this company. The amount of time I've had to wasted just simply due to lack of response has been ridiculous. Mr. Roof, you will get your money when you finish the job. Thank you for your very delayed response. I reached out to the main office and someone came last Tuesday and inspected. They were supposed to follow up with me last Wednesday. Still crickets. It's been two weeks. Still no one has contacted me.
The crew from Mr Roof did my whole house and roof on the center section of my barn/garage in one day. They used Owens Corning shingles and underlayment and did a fantastic job. I couldn't be happier with the quality job that was done for me and took care of coordinating with me insurance company too. Hire Mr. Roof with confidence. You won't be disappointed!!
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