Mr. Roof Cincinnati
520 Commercial Dr, Fairfield, OH 45014, USA
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520 Commercial Dr, Fairfield, OH 45014, USA
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I used Mr Roof from cincinnati! Doug, Ryan and Salvador and his crew have done such a marvelous job on my home! I am very well pleased with their work and would recommend them to anyone who asked! They came in February 14th in the morning left in the evening when it got dark . came back February 15th finished the job which was a difficult one I thought anyway. Steep roof with multiple jut outs. They're clean up afterwards was fantastic! They used magnets to pick up the nails and everything was cleaned up more than what I had had expected. I even had some debris in the yard they cleaned up along with everything else. I give them an a+ and 100%. My name is Mike Marr. They were very careful not to damage the two trellises out front. Or the pond. Thank you gentlemen you did great.
Had some chimney repairs done in August and noticed that the tuck pointing I paid for was not completed. I called and told them and they said they would send someone out that weekend. They never showed. Told them they never showed and said they would be there Monday. Never showed again… called again. They said they would be here today. Guess what never showed. I’m in no rush to have this completed but if you’re going to tell someone you will be there then please be there.
So I would not recommend Mr. Roof to anyone ! Buyer Beware!!!!! The Project manager forgot about my initial install of the Gutters and board replacement for the underbody of the Roof which was the main reason for the work. WE SPENT Close 4k for this to be done and now weeks/months later the wood is falling back off my house . Then to be told buy someone who's supposed to be helping out because how short staffed they are that you need more work done which should be done before they installed the gutters which seems like they being money hungry. Just because your short staff does don't make it ok to try and take advantage of you customers . I am still waiting for a project manager to call me back and resolve the current issue of the bowing wood that's actually worse then what is being shown in these pictures.
Love Mr. Roof! I’ve used them for two things so far and am scheduled to get my house siding done and windows. They did both my roofs and gutter systems. the sales people are so wonderful. The crew is exceptional and made sure they were considerate of my disabilities.
I hate to leave bad reviews but this experience has been terrible. If I could leave no stars I would. From the start my sales person Kyle would not respond to me even after I called the main office several times. Finally I asked for a new sales person and Victor was able to get my roof scheduled and it was finally completed. Now I have a bill but they never came out to inspect the roof after completion as promised. I've contacted my new sales person and the office and nothing but crickets. I want to pay the bill but the job has not been completed and I've called their main office who then promised a call back and it's been over a week. Do not use this company. The amount of time I've had to wasted just simply due to lack of response has been ridiculous. Mr. Roof, you will get your money when you finish the job. Thank you for your very delayed response. I reached out to the main office and someone came last Tuesday and inspected. They were supposed to follow up with me last Wednesday. Still crickets. It's been two weeks. Still no one has contacted me.