Mr. Roof Cincinnati

520 Commercial Dr, Fairfield, OH 45014, USA

About Mr. Roof Cincinnati

4.3 / 5

from reviews

Is this your business?

    Allen Roy
    -
    January 02, 2024

    Thought this place was a great place to work with have used them on windows roofing and gutters around 7 years ago replaced all the decking on my roof at the time.cost me 10k just to replace all the wood well had some storm damage in September 2023 so had to have my roof fixed we used a different contractor this time and found out they cut some corners and never installed the clips in between the boards which caused them to warp terribly where they couldn’t re shingle over it so had to replace again reach out to Mr Roof about it was told the project manager would come out the next day to look at it. Take really good pictures. That never happened called back next day again without a call sad I thought this company was a honest family company even referred two other people in my neighborhood who decided to use them on there roofs hopefully they done there roofs correctly. ** Well everyone see the response I got they don’t follow code or stand behind there work that was done incorrectly should have nothing to do with warranty or having my roof replaced by someone else as far as my rafters that is definitely a false statement to try to shift blame on something else so make your own decision but just know there just about taking your hard earned money and not standing behind there work no pride. Will definitely be getting in contact with the BBB and an attorney.

    Evan Mathis
    -
    July 11, 2023

    A longer review is on Facebook, but the short version is that the responsibility was put on me, the customer, to note any issues. The first day they came out, they damaged a portion of the rake board on one corner of the house (I was later informed the wood was in poor condition, but that was only after I had reached out to the project manager several times to fix it), and also bent a gutter we had not planned to replace. They did replace the gutter, but the section of rake board was an ongoing battle. Not to mention that I was never notified of damage that happened or issues they noted while they were up on the roof or near the gutters, it was only addressed when I reached out to ask about what they intended to do to correct their damage. When billing called regarding the second half of my payment, I raised these concerns and asked if someone could contact me to discuss. Weeks passed and this never happened. The next time I heard from them was from billing AND our salesman stating I was asking for work outside of the contract and threatening to send me to collections. I explained the situation and provided all photos and details, and suddenly the office called to schedule someone to look at it and do what they could. Not once did I receive any apology, nor did they take ownership of any mistake on their part. I’m glad we are selling this home so that I never have to deal with the company again as I have little faith in their willingness to address anything should a warranty issue occur.

    Tim Rutherford
    -
    September 22, 2023

    The entire process from the time our sales rep came to our home until the time the roof was installed was pretty smooth. The only issue is our sales rep told us we would get critter guards as part of the package and after the roof was installed they were not included. I was told they will be installed so I’m hoping they keep their word. They forgot to install my cricket at the chimney but promptly came back and installed it. The gutters are wonderful and the gutter crew did a great job! So overall we are happy.

    Vita
    -
    February 20, 2023

    Love Mr. Roof! I’ve used them for two things so far and am scheduled to get my house siding done and windows. They did both my roofs and gutter systems. the sales people are so wonderful. The crew is exceptional and made sure they were considerate of my disabilities.

    Anissa McBreen
    -
    September 05, 2023

    We were in negotiations with another company going on 6 months. Needing a new roof, I contacted Mr. Roof and received a response the same day. Ryan came out (did an exceptional job) and within the span of a week and a half, we had a new roof! The team that put on the roof was courteous and respected our landscaping and the area around the parameter. They cleaned up afterwards and even came out the following day to make sure everything looked right. And, most of all the roof looks great! I also appreciate the commitment and communication from the project manager, Cody. He was responsive and understanding with my questions. Overall, I highly recommend Mr. Roof.

    Mr. Roof Cincinnati

    Our Address

    520 Commercial Dr, Fairfield, OH 45014, USA

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