Mr. Roof Cincinnati
520 Commercial Dr, Fairfield, OH 45014, USA
Our Address
520 Commercial Dr, Fairfield, OH 45014, USA
Ads Title
See Your Business Here!
For more information on our listings, advertising, coupons, and mailers, please contact us today!
A longer review is on Facebook, but the short version is that the responsibility was put on me, the customer, to note any issues. The first day they came out, they damaged a portion of the rake board on one corner of the house (I was later informed the wood was in poor condition, but that was only after I had reached out to the project manager several times to fix it), and also bent a gutter we had not planned to replace. They did replace the gutter, but the section of rake board was an ongoing battle. Not to mention that I was never notified of damage that happened or issues they noted while they were up on the roof or near the gutters, it was only addressed when I reached out to ask about what they intended to do to correct their damage. When billing called regarding the second half of my payment, I raised these concerns and asked if someone could contact me to discuss. Weeks passed and this never happened. The next time I heard from them was from billing AND our salesman stating I was asking for work outside of the contract and threatening to send me to collections. I explained the situation and provided all photos and details, and suddenly the office called to schedule someone to look at it and do what they could. Not once did I receive any apology, nor did they take ownership of any mistake on their part. I’m glad we are selling this home so that I never have to deal with the company again as I have little faith in their willingness to address anything should a warranty issue occur.
The entire process from the time our sales rep came to our home until the time the roof was installed was pretty smooth. The only issue is our sales rep told us we would get critter guards as part of the package and after the roof was installed they were not included. I was told they will be installed so I’m hoping they keep their word. They forgot to install my cricket at the chimney but promptly came back and installed it. The gutters are wonderful and the gutter crew did a great job! So overall we are happy.
We were in negotiations with another company going on 6 months. Needing a new roof, I contacted Mr. Roof and received a response the same day. Ryan came out (did an exceptional job) and within the span of a week and a half, we had a new roof! The team that put on the roof was courteous and respected our landscaping and the area around the parameter. They cleaned up afterwards and even came out the following day to make sure everything looked right. And, most of all the roof looks great! I also appreciate the commitment and communication from the project manager, Cody. He was responsive and understanding with my questions. Overall, I highly recommend Mr. Roof.
This was really a solid experience all around. My first interaction was with Victor on the sales and estimate part of the process. He did an excellent job reviewing the company details of Mr. Roof, the specs they follow when replacing a roof, the Mr. Roof warranty, and the material that would be used on the roof. Victor was professional, knew his information and was exceptional in getting back to me. I had an order for a shingle replacement, that turned into removing the gutters that turned into doing the gutters and Victor never missed a beat! The roof was scheduled very timely and it was a fairly large roof. Kevin called me the morning of the roof work and explained in detail what would occur and asked for questions and answered any questions I had. The crew did an excellent job replacing the roof and it was remarkable how well they did it in two days and left the job site in great shape. The crew leader asked if he could pull the trailer that would take all the shingles and material off the job site before doing it. The crew was respectful of the property and friendly. If I had a question and called Kevin, he picked up. Kevin was nothing short of amazing with his attentiveness! He always got back to me quickly and when having trouble getting a hold of Mr. Roof team to schedule the gutters, Kevin scheduled them for me! Kevin inspected the roof, attended to anything that may have been needed and answered all my questions and reiterated the Mr. Roof warranty. Kevin was super personable and a great asset to the process and very much appreciated! It was a great experience overall, with the Mr. Roof warranty and experience I would recommend you check them out for your next roofing/gutter needs!
Love Mr. Roof! I’ve used them for two things so far and am scheduled to get my house siding done and windows. They did both my roofs and gutter systems. the sales people are so wonderful. The crew is exceptional and made sure they were considerate of my disabilities.