National Heating and Air Conditioning

4300 Creek Rd, Blue Ash, OH 45241, USA

About National Heating and Air Conditioning

4 / 5

from reviews

Is this your business?

    marissa smith
    -
    February 23, 2024

    I had a mini split (Daikin) installed by them a less than a year ago. In January, it stopped working. I called and they sent a tech out. He didn't really know what was wrong, so he ordered parts and planned to come back early in the day once they arrived. Maybe a week or so goes by without any word from them. I call and the receptionist says she will find out what's going on and get back to me. She never does. I call every week, hear the same from her and never a call back Finally I have a man call on my behalf and they suddenly have the parts and an appointment to fix the unit. It's working now, but the customer service is terrible. I bought the unit, own my house, pay for everything because of my own hard work. it shouldn't take man's voice on the phone to get a decent response from this (or any) company. Look elsewhere, especially if you're a woman. edited to reply to owner's response: yes, the tech did tell me when they expected the parts, but there was no verification of this. and his original assessment of the problem was correct, and fixed with the awaited parts. that was good. but when i called, the receptionist told me every time that she would call back with more information, and she never did. this is the problem, not the length of time it takes to get parts. when the man called on my behalf, his complaint was attended to. my concerns were not. this is a customer service problem of which i speak. and if you promise a call back, then call back.

    Donna McNabb
    -
    April 09, 2024

    Chad did a wonderful job servicing our 2 systems today. He went above and beyond to clean our outdoor units in an especially tricky location on a steep hill (in the mud)! I will ask for him next time!

    Stephanie Gould
    -
    February 21, 2024

    I am sure they are not allowed to go into overtime to help a complex for heating and hot water for 10 days. Lowest bidder gets the lowest service. I would like to edit this review. Our complex was not informed of the extensive repair work this complex required. We were only told " they could not complete it in one day as thought" . Very misleading on the complex response to residents. Thank you for your hard work. I have to come to understand it was a difficult task that the complex did not relay to residents. I apologize for my poor review before.

    Sue Greene
    -
    February 09, 2024

    I appreciate everyone at National. From the helpful scheduling people to the tech who came to the house and did a great job and was friendly and courteous. Explained everything at the end of the visit so that we know how to keep our system in good repair.

    Alaine olesko
    -
    April 09, 2024

    Andrew is always on time and so pleasant. Explains what it is I needed to keep things up to par. Very happy with this company and tech

    National Heating and Air Conditioning

    Our Address

    4300 Creek Rd, Blue Ash, OH 45241, USA

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