Nelson Comfort
5909 Stewart Ave, Cincinnati, OH 45227, USA
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5909 Stewart Ave, Cincinnati, OH 45227, USA
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Very honest and respectable company. Had an issue with billing that included unapproved work from a technician. The company was fair about the work and removed it from the bill. All the office staff members were super respectful and prompt about addressing issues. After the system was fixed, there was a new issue that occurred. They sent out their tech promptly to address the issue. Overall, we will be using this company again should we need further work due to their phenomenal customer service.
Steven was great! We moved in to a new home that has geothermal heating & cooling. We had no knowledge of how the system worked. Steven took the time to explain everything and taught us how everything works. Very happy to have their service and will use them again in the future!
I've used Nelson Comfort ever since I moved in 14 years ago. Every single person at this company presents themselves in a professional manner and always leave the job site better than they found it - that's one of the reasons I keep coming back. They'll answer you straight even if it's not in their best interest as a company - and often I find that their advice on next steps or equipment choices ends up being the decision I'd make myself. Besides A/C, in the past they've also installed a thermostat and a furnace for me - all top notch jobs. The most recent gentlemen I've had here (Matt, Mike and Eric) all were great to work with. Love this company and couldn't recommend higher.
We had a mini split unit installed in our upstairs bedroom, which is a finished attic. The difference in the quality of our sleep has been significant. Our technician Matt was timely, professional, and efficient. We will definitely use them again for any heating/cooling needs!
From the maintenance tech who had to inform me it was time for a new A/C system (it had been pending for several years) to the Installation of the new system, all were A-one, 5-star, Blue Ribbon! Nelson Comfort has not disappointed me in all the years I've been with them.