Nelson Comfort
5909 Stewart Ave, Cincinnati, OH 45227, USAAbout Nelson Comfort
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5909 Stewart Ave, Cincinnati, OH 45227, USA
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We have been Nelson customers for over 25 years and are EXTREMELY happy with them. They are very professional and explain things in a way that the common person can understand. We had the pleasure of meeting Cody Carpenter who quickly diagnosed what the problem was and took care of offering us suggestions on the coolant situation and other helpful hints . We have always had the service agreements with them and they are very worth getting. He also remembered us because he worked on my father-in-law's system. Overall another great job by a very satisfied customer. Thanks Cody
The best head company we have ever dealt with, by far. Always prompt professional and fair priced. Couldn’t be happier with their service!
9/2020 This visit was a testament to why I have Nelson Comfort out on a regular basis to check my system. Larry, great buy, found that the refrigerant was low as well as the compressor was pulling too many amps at startup, which happens about 600 times a season and likely more in my house. So the filter was changed, the refrigerant was topped off, and he inserted a device to drop the cranking amps back within spec. All of these measures extend the life of this unit. Is the free? No. Is it cost effective. Yes. 2/2020 I had them back this winter and they found my humidifier valve was clogged. Fixed it without a problem or extra charge. Thanks team! Initial Review I've now been doing business with Nelson for many years and will continue to do so. We have purchased the summer and fall maintenance contract and it has definitely come in handy. Last summer we had a component on our heat pump break on a Sunday. The service tech was there in a few hours, replaced the part and filed a warranty claim for us. Thanks to the contract there was no extra charge for a Sunday visit and I'm pretty sure there was a small discount on the new part plus the credit for the warranty. I'm also thankful that once a year they are there to clean up the system and replace my high capacity filter.
Ron, Matt, and Tyler did an amazing job installing our new furnace and ac unit. They were extremely professional, showed up on time, and finished in a timely manner. They cleaned up afterwards and answered any and all questions we had. They were the absolute best.
Nelson Comfort is top notch. Their service technicians are always friendly, professional, and get the job done. They also don’t push products in an aggressive manner when a repair is possible. Thank you!