Ron was amazing! He came to our house and went above and beyond with his service and advice. Ron was helpful, kind and safe. Ron was informative about next steps and tips for how to keep our 1900’s style house cool. We are so appreciative and highly recommend! Thank you!
Ryan was very professional and knowledgeable. He replaced my humidifier. Ryan took his time and explained everything to me in language that I clearly understood. This was especially helpful to me because I am a senior citizen. When it is time to have my furnace replaced, I will definitely choose Nelson Comfort.
We have been Nelson customers for over 25 years and are EXTREMELY happy with them. They are very professional and explain things in a way that the common person can understand. We had the pleasure of meeting Tyler who quickly diagnosed what the problem was and took care of offering us suggestions on proper filter size and other helpful hints in addition to ordering the part we needed. We have always had the service agreements with them and they are very worth getting. Overall another great job by a very satisfied customer. Thanks Tyler
Ron (and all the techs we’ve had over the years) is excellent. Explains issues clearly so we feel comfortable with his advice. Good value. Super responsive. Professional. Would recommend Nelson to anyone.
Took over two weeks to repair heating system. First technician had absolutely no idea what he was doing. Replaced a thermostat that didn't need to be replaced. When that didn't fix the problem, he ordered another part we didn't need. Company sent out a 2nd technician, Larry. (I rate Larry 5 stars). He was kind and knowledgeable and knew exactly what was wrong. He ordered a replacement part but the company ordered the wrong part so the repair was delayed again. I did finally get the repair made and everything has been working again. There were some billing issues and after countless messages left with the company, no one ever bothered to call me back. Poor customer service.
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