Nelson Comfort
5909 Stewart Ave, Cincinnati, OH 45227, USA
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5909 Stewart Ave, Cincinnati, OH 45227, USA
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Had Nelson come out twice for two different heating issues. First time, they were unable to do anything and I paid the service fee. It happens, all good. Second time, I noticed our furnace was intermittently short cycling and wanted to get it checked out before extreme weather hit later in the week. They came out Monday and said everything looked fine and I paid to service the unit. By Friday, the outside temp drops to negative digits and we were sitting in our 50 degree house with space heaters and a no heat. I call them up but never got through to anyone after multiple tries. Never again.
We contacted Nelson Comfort 10/5/22 for a free 2nd opinion to replace our old Trane furnace. Mike came to our home the next day and provided an estimate for a Lennox gas furnace replacement and an Aprilaire humidifier (which was not included on our first estimate from our current HVAC company). Mike's estimate was well over $1000 below our first estimate. Early today (10/10/22), exactly one week after learning our furnace needed to be replaced, Matt arrived to install our new Lennox furnace (and humidifier). Matt and Tyler completed the installation in 5 1/2 hours. They were prompt, courteous, and professional, and they answered all of our questions. We are entirely satisfied with their work and with the price we paid for our new furnace. We strongly recommend you consider Nelson Comfort if you find yourself in need of a new furnace.
Nelson was professional, prompt and efficient. Could not have been more satisfied. His contact info is now in my cell phone list where very "few" contractors exist. Thank you again. Carolanne Helverson
Was able to come out same day to get repair started, returned promptly once needed part came in, always professional and courteous.
I've used Nelson Comfort ever since I moved in 14 years ago. Every single person at this company presents themselves in a professional manner and always leave the job site better than they found it - that's one of the reasons I keep coming back. They'll answer you straight even if it's not in their best interest as a company - and often I find that their advice on next steps or equipment choices ends up being the decision I'd make myself. Besides A/C, in the past they've also installed a thermostat and a furnace for me - all top notch jobs. The most recent gentlemen I've had here (Matt, Mike and Eric) all were great to work with. Love this company and couldn't recommend higher.