9/2020 This visit was a testament to why I have Nelson Comfort out on a regular basis to check my system. Larry, great buy, found that the refrigerant was low as well as the compressor was pulling too many amps at startup, which happens about 600 times a season and likely more in my house. So the filter was changed, the refrigerant was topped off, and he inserted a device to drop the cranking amps back within spec. All of these measures extend the life of this unit. Is the free? No. Is it cost effective. Yes. 2/2020 I had them back this winter and they found my humidifier valve was clogged. Fixed it without a problem or extra charge. Thanks team! Initial Review I've now been doing business with Nelson for many years and will continue to do so. We have purchased the summer and fall maintenance contract and it has definitely come in handy. Last summer we had a component on our heat pump break on a Sunday. The service tech was there in a few hours, replaced the part and filed a warranty claim for us. Thanks to the contract there was no extra charge for a Sunday visit and I'm pretty sure there was a small discount on the new part plus the credit for the warranty. I'm also thankful that once a year they are there to clean up the system and replace my high capacity filter.
All i can say is WOW!!! This guy Zach the technician really knew his stuff! Will definitely be coming back and requesting him for sure with any further problems. Man the guy was a real life saver. Damn near asked him to move he was such a nice young man. Thank you Nelson crew
Cody has performed several scheduled services for us, and has always been punctual, proficient and thoroughly professional. He goes above and beyond in performing his duties and is a pleasure to deal with. I would recommend him to anyone.
The gentleman installing my new furnace and air conditioner were wonderful. I was updated as the installation progress throughout the day. They took extra care when explaining the new digital thermostat. I highly recommend Nelson Comfort.
The best head company we have ever dealt with, by far. Always prompt professional and fair priced. Couldn’t be happier with their service!
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