Phoenix Comfort Systems
10945 Dixie Hwy Suite #2, Walton, KY 41094, USA
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10945 Dixie Hwy Suite #2, Walton, KY 41094, USA
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When they installed my new furnace and air-conditioning 11 years ago.. they took 2 days.. after 6 months ..I noticed they failed to connect a duct pipe.. making the basement recipient of my bedrooms heat.. they failed to get a permit from the county. They failed to fill out the proper paperwork for my 10 year warranty. Which meant I only has a 5 year warranty and about 2 months after the 5 year warranty expired. The collector failed.i called them and had to pay over $ 500.00 to get it replaced. For the last 4 years..I have topped off my condensor..I found out my A coil is leaking ..slow..but every 2 weeks I have to top it off. Ridiculous. I would NEVER EVER use them again. They even called me up and ask me about a warranty program to purchase.
Our ac was not working on the hottest day of the summer and even worse this happened on a Saturday night. We called for help after 8:00pm and got a return call within 10 minutes and was told they would arrive in 20 minutes. Dustin arrived when promised and fixed the problem quickly. The charges were very fair and reasonable and service was beyond incredible! Thank you Dustin. Because of you, Phoenix Comfort Systems will be our preferred service provider for all heating and cooling needs.
Nothing but great things to say after Phoenix and crew dealt with a new re-install on our complete system. Brett was hands down beyond professional and honestly a all around friendly guy. Nancy in the office was communicating up untill the install. If you have residential needs, Phoenix should definitely be on the top of your list, make sure to ask for Brett!!!
Our old boiler wouldn't fire up on the coldest night of the year. We called Phoenix Comfort Systems and they arrived immediately to diagnose the problem. In 20 minutes they figured out the problem and in a couple of hours we could take our coats off to watch TV! The service call price was very reasonable and below the other companies we had called. Even more important was how quick they came over. Thanks Phoenix Comfort Systems!
They made short work of adding a Furnace Mounted Humidifier at our home. Nancy was quick to coordinate schedules and Jeremy & Steve were very professional while performing the work. Will be using them again for future HVAC needs.