Quality Comfort Home Services

7924 Blue Ash Rd, Cincinnati, OH 45236, USA

About Quality Comfort Home Services

4.9 / 5

from reviews

Is this your business?

    Angela Foster
    -
    May 23, 2022

    -booking was easy for our duct cleaning, although it was a 1 month wait, I figured it would be worth it with 4.9/5 stars on Google. I was told to expect the job to take 6-7 hours for 2400ish sq ft job -customer service reps and technicians were all polite -1 technician arrived on time in an unmarked box truck. -I voiced some concerns about the cleaning process. The technician (first week on his own, apparently) seemed to need pointers on obvious debris. He was unable to complete the dryer vent. -Quality Comfort sent a second technician out the following week to check the work and complete the dryer vent. The second technician was able to clean the dryer vent and did some additional vacuuming in the ducts at the main supply and return, resealed the holes in the HVAC supply and return, sanitized main supply and return. -There was damage to the drywall while removing the vent covers which Quality Comfort reports it happens sometimes when paint is stuck to the cover. In hindsight, I would have removed the covers myself. Pics attached for inquiring minds. -photos of 5 separate vent covers/floor grates attached, these are photos from AFTER both appointments/ cleaning. I haven’t checked all of the vent covers/registers. -Quality comfort did complete the dryer vent for no charge and still allowed us to use a $50 coupon on the ducts. -for my fellow consumers, NADCA is apparently the authority on duct cleaning and has some resources for consumers at NADCA.com Overall disappointing but 2 stars for polite employees and the effort.

    K Ring
    -
    October 04, 2022

    Ignoring the inexperience and lack of detail/attention from the initial quote, our experience with the crew (Ryan) that came out to put in venting for our kitchen range hood was dismal at best. They cut a giant hole in the brick only to realize there was a stud in the way. Instead of being honest with their mistake, they began to leave mid-job where my husband requested an update on their way out. When they updated that they were going to purchase a reducer, my husband clarified that we initially requested for 8 inch venting and reducing it to 5 is unacceptable (6 is the standard industry recommended minimum). They disappeared for hours and eventually showed up with a reducer anyways. Husband clarified again that a reducer is unacceptable and they ended up just leaving. There was a lot of back and forth, lots of lying on the crew's part to upper management but at the end of the day, the 5 inch hole tells the whole story. Michelle refunded our deposit and had multiple contractors come out to fix the hole. Word of advice, send a follow up email after the initial consult/quote to ensure everyone is on the same page. There was a huge breakdown of communication from start to finish before Michelle stepped in. At least you can count on management making it right if something goes wrong.

    Bradley Day
    -
    June 22, 2022

    Ryan came out to the house and couldn’t have been nicer or more professional. He showed me exactly what went wrong with my old system. Gave me some options on what could be done. Didn’t try to sell me on anything I didn’t need. The ladies that answer the phones/dispatch/schedule/etc also couldn’t have been nicer or more professional. Very accommodating. I wasn’t home when the installation crew came out (my wife was) but she was happy with them. They did the job within the estimated time given. Maybe even a little less. I waited a little while to give this review so I could see how well the new AC worked, if they would do a follow up, etc. So now that it’s been installed for almost two weeks I would say job well done by a great company. If you have any HVAC issues I would highly recommend reaching out to Quality Comfort Home Services. Plus, it’s always nice to support local, independent businesses.

    JZ Mayko
    -
    August 22, 2022

    Quality Comfort made getting a new HVAC system super easy and low-stress. Our old system went out unexpectedly in the heat of summer, and they were very quick to send someone out with options for us. The installation was fast and efficient and the installation team was fantastic! Would definitely recommend.

    Chavonne Shanks
    -
    November 11, 2022

    Quality Comfort Home Services was referred to me by a friend. We were in need of someone to install a kitchen sink, faucet and garbage disposal. We had the pleasure of working with Caleb. He was professional, pleasant, thorough and answered any questions we had. Excellent customer service! We truly grateful!

    Quality Comfort Home Services

    Our Address

    7924 Blue Ash Rd, Cincinnati, OH 45236, USA

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