Quality Comfort Home Services
7924 Blue Ash Rd, Cincinnati, OH 45236, USA
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7924 Blue Ash Rd, Cincinnati, OH 45236, USA
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-booking was easy for our duct cleaning, although it was a 1 month wait, I figured it would be worth it with 4.9/5 stars on Google. I was told to expect the job to take 6-7 hours for 2400ish sq ft job -customer service reps and technicians were all polite -1 technician arrived on time in an unmarked box truck. -I voiced some concerns about the cleaning process. The technician (first week on his own, apparently) seemed to need pointers on obvious debris. He was unable to complete the dryer vent. -Quality Comfort sent a second technician out the following week to check the work and complete the dryer vent. The second technician was able to clean the dryer vent and did some additional vacuuming in the ducts at the main supply and return, resealed the holes in the HVAC supply and return, sanitized main supply and return. -There was damage to the drywall while removing the vent covers which Quality Comfort reports it happens sometimes when paint is stuck to the cover. In hindsight, I would have removed the covers myself. Pics attached for inquiring minds. -photos of 5 separate vent covers/floor grates attached, these are photos from AFTER both appointments/ cleaning. I haven’t checked all of the vent covers/registers. -Quality comfort did complete the dryer vent for no charge and still allowed us to use a $50 coupon on the ducts. -for my fellow consumers, NADCA is apparently the authority on duct cleaning and has some resources for consumers at NADCA.com Overall disappointing but 2 stars for polite employees and the effort.
Quality Comfort's team has been outstanding. We've had them here to clean our AC, furnance tune-up, installation of a whole house humidifier, and duct cleaning. They are consistently on time, professional, informative, and trustworthy. We called a few days ago and they fit us in right away. Nate & Ken were outstanding. They are branded like a big name, corporate company, which can sometimes be intimidating. That's not them at all. Their prices are reasonable, quality is great, it's like working with a small family owned business. We're now setup on a yearly maintenance account and will have them out a couple times to make sure our systems are running efficiently and clean! Thanks QC !
Ryan and his team did an outstanding job replacing our water heater. They were professional, clean, timely, responsive, and considerate in navigating the surroundings to get the water heater into our home. They took the time to explain the mechanics of our new unit. Would highly recommend Quality Comfort. Carol W.
Bought replacement furnace and AC system for our home. The consultant actually came to our home and thoroughly examined our needs and explained the options. (The "other guys" did not want to come out in person.) The installation happened just a couple of days after we approved the invoice. Installation was great. The staff are friendly and professional. They even finished a little early!
Nice job Alex and Christian! All went as expected on our duct/vent cleaning. They took their time, did a thorough job and then cleaned up. Very informative and no high pressure sales while explaining their services...free estimates on plumbing sounds great! We will be using your company again in the future. Thank you!