-booking was easy for our duct cleaning, although it was a 1 month wait, I figured it would be worth it with 4.9/5 stars on Google. I was told to expect the job to take 6-7 hours for 2400ish sq ft job -customer service reps and technicians were all polite -1 technician arrived on time in an unmarked box truck. -I voiced some concerns about the cleaning process. The technician (first week on his own, apparently) seemed to need pointers on obvious debris. He was unable to complete the dryer vent. -Quality Comfort sent a second technician out the following week to check the work and complete the dryer vent. The second technician was able to clean the dryer vent and did some additional vacuuming in the ducts at the main supply and return, resealed the holes in the HVAC supply and return, sanitized main supply and return. -There was damage to the drywall while removing the vent covers which Quality Comfort reports it happens sometimes when paint is stuck to the cover. In hindsight, I would have removed the covers myself. Pics attached for inquiring minds. -photos of 5 separate vent covers/floor grates attached, these are photos from AFTER both appointments/ cleaning. I haven’t checked all of the vent covers/registers. -Quality comfort did complete the dryer vent for no charge and still allowed us to use a $50 coupon on the ducts. -for my fellow consumers, NADCA is apparently the authority on duct cleaning and has some resources for consumers at NADCA.com Overall disappointing but 2 stars for polite employees and the effort.
Quality Comfort Home Services is a great company that is very responsive and provides amazing customer service communication. The tech that came to my home was very informative, friendly and took precautions to keep my home clean as he performed the service. Their pricing is fair and a great value. I would certainly recommend them as I plan to use them again for future services.
Scheduling was quick and easy. Got my visit setup on the same day and they were right on time. Josh was polite, personable and knowledgeable. He answered all of my questions and walked me through the repair process step by step. Josh also provided estimates before proceeding with services and was honest with his recommendations. Very pleased with my experience and would recommend their services to anyone!
Ryan came out to the house and couldn’t have been nicer or more professional. He showed me exactly what went wrong with my old system. Gave me some options on what could be done. Didn’t try to sell me on anything I didn’t need. The ladies that answer the phones/dispatch/schedule/etc also couldn’t have been nicer or more professional. Very accommodating. I wasn’t home when the installation crew came out (my wife was) but she was happy with them. They did the job within the estimated time given. Maybe even a little less. I waited a little while to give this review so I could see how well the new AC worked, if they would do a follow up, etc. So now that it’s been installed for almost two weeks I would say job well done by a great company. If you have any HVAC issues I would highly recommend reaching out to Quality Comfort Home Services. Plus, it’s always nice to support local, independent businesses.
Joshua Howell came out and helped unclog our kitchen sink. He was excellent! He was professional, very knowledgeable, and gave great tips on how to prevent clogged sinks in the future. I am very, very happy with his work (and Quality Comfort Home Services). Their prices were also very fair and reasonable. I will be using them again (and requesting him) in the future.
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