Ray St. Clair Roofing
3810 Port Union Rd, Fairfield, OH 45014, USA
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3810 Port Union Rd, Fairfield, OH 45014, USA
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2 Ray St Clair workers assessed my gutter and chimney situation on 8/30/23. They verified my email address and promised to send an estimate. 8 days later I called the company searching for the estimate and was told they would look into it. After several more days of radio silence I finally called RSC again 13 days later on 9/21/23 and was told I would either receive the estimate or a call from the serviceman who had come out back on 8/30/23 (over 3 weeks earlier at this point). Still Nothing. Please don’t waste your time with these people. Save yourself the aggravation - call a company that knows how to conduct business in a professional manner.
Great work and response. I scheduled them to come and inspect a section of my roof and then completely forgot. They showed up and did the inspection anyway and then left a detailed quote for the repair on my front porch. When I realized what I had done, I called and apologized. They were extremely gracious and fair priced.
We had a horrible experience with this company. To name a few issues the work was not done correctly, we asked for pictures a few times of work completed and they failed to give them to us (once they did we found out the work we paid for was not complete), no call before showing up as we requested (we have large dogs that will bite people that come into our yard) and no call back after I called to complain about all of this. Please do not do business with this company. They are terrible and do not care about their customers like the commercial claims. **Update** A few weeks have passed and my husband actually got on the roof to inspect the work. There is already paint chipping and the clog is still "clogged" and it hasnt rained in a week. They are coming back today to see if they can fix it. I am thinking they need to cut back on their TV commercials during Reds/Bengals games and pay more for the right workers to do a good job.
Hired Ray St. Clair to replace some of my soffit boards. Two guys came out to replace what was bad but left one area that was to be replaced. A few months later I was noticing some areas where the new boards were coming down. The nails they used were not the correct nails. So I used the correct nails. After a few more months other pieces were coming down. So last November 2022 I called Ray and told them they needed to fix this. The guy I spoke to agreed and right before Christmas two guys came out. I was told two times they would put the correct nails in all areas that they replaced. Well, they came out and shot a compile of nails and left. They were there for maybe five minutes. I have up on trying to get them back out. They also did some work for my parents last year fixing some areas around their gutters. The boards they replaced came down. One of the boards came down right after the guy stepped off the ladder. Ray St. Clair had a commercial stating that they stand under their work. I wouldn't trust any work that this company performs. No trust in this company at all.
Met with Ray St. Clair Roofing at the Home and Garden Show. Tony showed up to the appointment scheduled and provided great detail of what the issue was, did not try to make up other "issues". Provided a fair price. They were able to complete my small repair work quickly. The price was better than any other quote I received from other roofers. They were on top of the game. Highly recommend.