Roto-Rooter Plumbing & Water Cleanup
2125 Montana Ave, Cincinnati, OH 45211, USAAbout Roto-Rooter Plumbing & Water Cleanup
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Andy was great. Got it all cleared out and now I can use my kitchen sink. He was very nice, professional and clean. To be honest it costs a little more than I expected it to. But then again I haven't had work done on my plumbing in a very long time so it's probably right in line with everything else
I have several different points that I want to make with this review. Some are compliments while others are complaints. First, my water heater burst and flooded my basement. After we shop vac'd the water the previous night, Jonathan, their technician came in early the next morning and installed a new water heater with a pressure relieving valve. He was very courteous and professional. With the salesman's encouragement, I had decided to file a claim with my insurance company because of water damage, so another great technician named Kyle came in the following day and provided two large dehumidifiers and began the process of drying out my basement. Over the weekend, I had a change of heart and decided to cancel the claim as the damage wasn't that bad and I have a friend who could replace the drywall and baseboards for very little labor costs. So I called Kyle Monday morning to let him know of my decision and he was very courteous and understanding and asked if it was all right if he came the next day to pick up his equipment. To be honest, the machines had been off since Sunday, so basically they were in use for 2 days. So I guess I could have let it run for another day but, either way I didn't mind the wait. I really can't say enough nice things about Kyle and Jonathan. Now a little bit of complaining. The cost. While I did look up prices and Roto-Rooter had the most competitive price for installation of the water heater, I've got to say that the price for the dehumidifiers and asbestos testing for two days seemed very expensive. We're talking over $800. One other thing I don't recall having explained to me is if I have any type of warranty on this water heater. Maybe I need to look through my paperwork. Lastly, the unexpected visit from the salesman regarding the water damage... I think you all should let your customers know to expect that. That was kind of uncomfortable. PS, Kelley on the phone was very nice! Why I gave 3 stars, Professionalism, courtesy, quality of workmanship. Why I didn't give 4 or 5 stars, Price of mitigation/drying following cancellation of claim seemed excessive. Unannounced salesman visit.
Adam Lay was AMAZING. He provided the most excellent, professional and thorough plumbing service, and he was incredibly knowledgeable, experienced, forthcoming and honest. He did everything he could to answer my questions and help me understand the issues in my home plumbing, and he was able to solve problems and reveal plumbing issues that no other plumbers had been able to. He went the extra mile and was so hard working. It was the best experience, and I would absolutely trust him to do any work I need!
Andy was our technician and he did an amazing job. Unfortunately I had another company come first and they were unable to clear our clog. Andy was able to complete it, and was very professional, and everything works fine.
Called at 9pm and he showed up at 8:15am the next morning as promised. He was prompt, courteous, clean, and fast on the morning of Thanksgiving. Seemed very concerned and determined to handle my issue knowing we were hosting for the holiday. Went above and behind and saved our Thanksgiving. 5 stars for him. Thank you Brandon.