I had unexpected Sewage coming up from an abandoned downspout hole that someone years ago attempted to repair with a concrete patch. It was a mess I was experiencing so much anxiety. I called Roto Rooter out to get an estimate for my insurance but I couldn't explain the situation well enough so Ben came back out and scoped the line and wrote up an estimate. State Farm my insurance company did not add the line coverage so I ended up working with Ben to resolve my anxiety and he was so professional and so understanding he went above and beyond to take care of everything I had to have another drain unclothed today and he sent out Jonathan, and again above and beyond. This service was initially an emergency and this company was A+ 100% effective the entire time. I'm sure I was a bit annoying to these professionals due the stress and anxiety but these guys stayed professional and courteous. Thanks for working this through to the end. Ben thanks so much! And thank Jonathan for going the extra mile.
Excellent team on both plumbing repairs and water restoration. Jonathan was great in getting the failed septic ejector pump repaired in a quick and efficient manner. Anthony, Jan and Marissa were excellent in getting the affected areas removed and drying/sanitation started. All around a great team of professionals who made the process less stressful and easy. Thanks for the outstanding job to help get my house back to its condition prior to the damage!
EDIT 9/15/22: Matt came out and fixed our sink at no cost! Helped with advice, with the clog, and did everything correctly. Very satisfied with the turn around positive customer service we had from Roto rooter today. Thank you so much! Original: Paid $283 for a service to be done on my sink. The original call I made was for a sink that wouldn't drain and a P Trap pipe needed to be finished being installed. The service tech fixed the pipe and recommended me to go purchase my own parts because it would be hundreds of dollars cheaper. Showed me what to get and installed those and the sink still is leaking and not draining. Not so upset with the tech, he was an enjoyable person. Although he did leave 2 saw blades in my bathroom out in the open. I have 2 dogs and a baby so I'm glad I caught that before they did. Also had a $75 off coupon that the tech was not aware of upon his arrival. He quoted us $270. When he was writing up our invoice, we told him we had a coupon and he stated he already added that into the price. Don't believe that because he didn't even know about it. He also went out to purchase parts and came back stating he got some extra things he needed for his inventory. When he realized he didn't need all the parts he used for our service specifically, he stated he was going to return what he didn't need... YET still charged us $33 for parts on our invoice. Very disappointed though that I spent almost $300 and I'm still not able to use my bathroom sink! Do not recommend.
Service manager came out and ran the camera out the main. I've been having trouble because of the main pipe out to our septic tank has a narrowing that any solid gets clogged up at that narrowing. The manager that came out said we needed descaling the main. He said it would be $5200. I had another company out just 2 weeks ago and they gave me a bid of $750. So I called Schlueter plumbing do the job and they did a great job. They gave me a copy of the camera after they were finished. It looks great. Even though Rotor rooter was here really fast I would not have them ever again. They tried to rip us off.
We smelled gas near our water heater and thought we should have it looked at right away. We called Roto-Rooter at 5 pm and they were able to send someone within 2 hours. Bradley showed up and performed his diagnostic tests and determined I had a very small leak in one of the pipes leading into the gas water heater. He was able to quickly fix the issue at a very reasonable price. Bradley did a great job explaining the problem and the process and was very professional and nice. Thank you Roto-Rooter for coming to the rescue!!
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