Reputable plumbers are hard to find. Our home was built in the 1860’s around a log cabin. We can only assume over the years plumbing has been changed around quite a bit. We needed repair to a vent stack as well as having our lines cleared from years of build up. One of our sump pump floats had also failed, and we had the unit replaced. Due to the nature of all repairs/service needed, all were completed between Friday and Monday. Though many people would look at price being high, for the quality of work we received and the expert service, it was worth the added expense. Casey, Patrick, and Matt are professional, courteous and were very respectful of our home. We would strongly recommend your company and will be our first call for any needs in the future.
I had a failed sump pump on New Year's day and was desperate to have someone come out since the basement was filling with water. I called Roto-Rooter and was told a technician would be out between 2-6 and they would text 30-40 minutes before they came out. I was able to get a local plumber out to replace the sump pump but still needed water removal service. I let them know that I no longer needed the plumber but still needed the water cleanup. They said they would cancel the plumber but still have a water cleanup tech come out in the same time frame. I had not heard anything from them by 5pm so I called to see and the person who answered said they were running behind but would have someone call me. Well at 7:15pm a dispatcher finally called to let me know they were not going to be able to come out that day. I had turned down other companies because I thought I had an technician coming. The company could have communicated with me a lot better and let me know that they could not handle my service call that day. Instead they kept me thinking that they were going to come out that day. I would not recommend them after this experience.
Matt Jones came out on a Saturday to first give us an estimate he was extremely polite and knowledgeable. With both my wife and I working during the week having someone come out on the weekend was key for us. We were so impressed with Matt and the quote we received that we actually had him come out the next Saturday to complete 4 plumbing needs. Matt was very prompt on day of the job and met with us every step of the way to let us know how he is doing on his time estimate. He was extremely great to work with would definitely recommend him and the company! Every time I reached out to Roto-Rooter to schedule my appointment I spoke with extremely nice and helpful associates as well! If I could give more than 5 stars I would.
Appreciate the work that Josh did on our sewer line today. He went through the pipe multiple times with different sized blades, and explained his process to me while doing it. It's clear he takes pride in his work.
Called for a leaky water heater. Next day service. They tried to repair old one but it was shot. They went and got a new one and installed it same day. It was a tight fit so it wasn't an easy install. Great job by a couple of great plumbers. Very friendly and professional. I wouldn't hesitate to use them again if needed.
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