I called Roto-Rooter around 8:00 am and Jerry, our plumber, was at our house in an hour. He quickly assessed the issue and took the necessary time to help us understand the issue and next steps. He patiently answered our questions and helped us feel comfortable with what work was needed. Jerry was absolutely the kind of person we needed at such a time of uncertainty and I would highly recommend his services to friends and family.
Jerry was the lead plumber and his crew did a fantastic job. I plan to call again and request them next time I'm in need. Very knowledgeable and skilled, and was willing to go above and beyond to make sure our needs were met.
Roto rooter is the absolute worst company I've ever hired to do a job. That did not get done BTW. They told us they would be to our home between the hours of noon and 4pm. At 4pm they called and said they was running behind. Which was no problem. They then called at 6pm and explained they are still behind and probably couldn't make it today "maybe" sometime tomorrow. Which I could have called around and found someone to get the job done if they would have been honest and up front when I first made an appointment for repairs. Very unprofessional. I would not recommend to my worst enemy.
We experienced a problem created by another contractor. Everyone we worked with at Roto helped us greatly! From tearing out water damaged floor, cabinets, and drywall to accessing the source of the leak and tracing all potential angles to find problems we would not have expected to check. The response time was amazing and we had most all of the work accessed or started within a few hours of calling on a Friday night and Saturday morning. Very pleased!
The plumber was on time, checked the sink and advised the problem was with an old, rusted pipe and would require cutting into the wall. We scheduled a time for the work. It was done quicker and for less than the original estimate. The plumber was very thorough and cleaned up after himself. I'm very pleased with the service.
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