They are a horrible company to deal with and they lie and over charge me. I had a upstairs bathroom pipe leak into my kitchen. I got up in morning was frantic to call a plumber to fix before it got worse. I used them before for a hot water heater over charged me double other plumber but needed it fixed that day so I was stuck. In a jam again and answered right away they so took advantage of the situation a water response team was there. They assured me insurance company was approving everything they were doing. Then I was fighting with insurance company and they told me Roto- Rooter butchered my house. I told Roto- Rooter do not touch my floors they destroyed them. Cut sheet rock and dust was all over my house. Sent me a bill for $9500 with a intention to lien my property in certified mail 2 days after I received check from insurance company. This was the first time I ever received a invoice from Roto-Rooter in the mail.
After waiting 6 hrs for another company I called Roto-Rooter. They were able to send someone within the hour and quoted a price up front. Shawn(? Sp) was friendly and knowledgeable, fixed the issue and didn't leave a mess behind like other companies have. Disappointed about not getting a 6 mo guarantee but still satisfied with the service.
We had a clogged toilet. We tried to handle it ourselves, but had to shut off the water valve and get help. Roto-Rooter was able to get a fantastic plumber out in just a couple hours and took care of everything. Jacob was very efficient, polite and cleaned up everything after. Grateful to have the problem resolved quickly!
Tyler did a great job for us. We had a clogged kitchen sink and requested same day service. He was early to our appointment time, asked to understand what we were dealing with, explained their flat fee service and warranty and was quick, efficient and professional. In our case some in about an hour! Great personality and we are happy with the results
Had a great experience with Roto-Rooter Jetter Brad Shackleford - 2664 coming to our vacant building to investigate a water backup into our basement. He went above and beyond to make sure I made the best and right decision for what services I needed. I highly recommend Roto-Rooter, a nationally know name, for any drain issues!
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