This is my first experience with Roto Rooter. They sent a technician, Mr. Maurice Gilbert. He was most definitely certified and knowledgeable about the Service, also very professional. He made sure I understood State regulations of installation via my old water tank. He was very patient with me asking certain questions about my new installation. I was very pleased with the finished service he did. He did a wonderful high quality job!!! Everything looks and works great! He knows the field and did it with great expertise . Thank you for sending Mr. Maurice!
Maurice was great! Very professional and helpful. He provided a lot of helpful information and made sure to do a thorough job. Our sewer has been clogged and whenever we would use the shower, washing machine, etc, the water would come back up and out from the sewer. That is no longer the case. We know that there’s the need for a camera to be used to figure out the issue with our sewer line, for which he has already put in an order. I asked him to check an additional issue with our plumbing separate from the sewer and he took care of it without a problem. The person I spoke to over the phone was nice and informative, and they were able to schedule us in for same day service. Within an hour of calling, Maurice gave us a courtesy call to let us know it he would be arriving within 45 mins/1 hr. They have a warranty where if within 6 months we are having the same issue, they come back and fix the problem without charge. The price was reasonable for the work performed and we received a discount for the additional work we requested while he was here. So far, they have been great!
Excellent customer service! Worked on the solution that worked best for my situation.
I was initially concerned about the cost to have my clogged pipe cleared, but their customer service and focused attenention on me and my needs was AWESOME. The dispatcher called me an hour after the initial call to follow up with me so I didn't feel forgotten. And then another call shortly after to let me know the plumber was on his way. They showed up an hour earlier than the original estimated time, thankfully. (With a plumbing emergency, time is always of the essence) Michael, the plumber, was super professional and empathetic to my situation. The young man, who was in training with him, was also very professional and gracious. I almost felt bad making them work on a rainy weekend. Thats how great these guys were. They took care of my issue quickly, efficiently and courteously. I would definitely call in them again and won't hesitate to recommend them. Also, I learned a little about their training program. I can see why they are as good as they are, by how extensive and focused their training program is for both technical knowledge and customer service. Overall... Outstanding!
they were fast and very professional and kind the young did an amazing job in record time with no excuses. that speaks volumes in my book...job well done thanks Pete
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