This is my first experience with Roto Rooter. They sent a technician, Mr. Maurice Gilbert. He was most definitely certified and knowledgeable about the Service, also very professional. He made sure I understood State regulations of installation via my old water tank. He was very patient with me asking certain questions about my new installation. I was very pleased with the finished service he did. He did a wonderful high quality job!!! Everything looks and works great! He knows the field and did it with great expertise . Thank you for sending Mr. Maurice!
Maurice was great! Very professional and helpful. He provided a lot of helpful information and made sure to do a thorough job. Our sewer has been clogged and whenever we would use the shower, washing machine, etc, the water would come back up and out from the sewer. That is no longer the case. We know that there’s the need for a camera to be used to figure out the issue with our sewer line, for which he has already put in an order. I asked him to check an additional issue with our plumbing separate from the sewer and he took care of it without a problem. The person I spoke to over the phone was nice and informative, and they were able to schedule us in for same day service. Within an hour of calling, Maurice gave us a courtesy call to let us know it he would be arriving within 45 mins/1 hr. They have a warranty where if within 6 months we are having the same issue, they come back and fix the problem without charge. The price was reasonable for the work performed and we received a discount for the additional work we requested while he was here. So far, they have been great!
Maurice was a complete professional and so efficient! Maurice went above and beyond in showing me how to prevent issues in the future and showed me every step he took. I will definitely hire Roto-Rooter in the future(if needed)
I would highly recommend Matt Jones, the service technician, to any one. His professionalism is over the top. He was willing to answer all my questions and as a matter of fact I learned some things from him. Thank you, Matt.
Maurice did a fine job &explained what needed to be done. He was very professional and very nice. I would definitely recommend his company again. Thanks Maurice!!
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