I called to get an estimate for installing plumbing for a dishwasher. The person I spoke to on the phone was very helpful and pleasant. They also called back to reschedule when they had some unexpected emergency calls that came up and offered to come later in the evening, but I just needed a quote so I wasn't in any hurry. The plumber came the next day and our interaction was a bit odd in my opinion. He just looked at the space where our sink was and said it would probably be 800 to 1000 for installation, but provided no paper work, etc.. it was basically just a verbal quote. We didn't have the dishwasher in our house yet, but I am not sure how that mattered too much when it would come to an estimate. We've had a lot of work done on our house lately from electrical to hvac, and have had many quotes from other vendors. Every one of them provided us with a physical quote and documentation. I'm planning on reaching out to other plumbers for a comparison. So needless to say, I won't be using this company.
Attempted to use Roto Rooter for a clogged Kitchen sink. Called them Saturday at 12:45 pm, and was told they could come out the same evening between 4-8 pm. Great! Canceled my plans to accommodate the repair. They called me twice during that time to let me know that they had no tech available and would not be able to get someone out that night. I was told they could reschedule for Sunday morning; explained I already canceled plans once and would need to be the first appointment at 8 am in that 8-12 window. If that was not going to work, not to come. No one showed up or sent a text until 10 am, saying someone was available and could be there in 30-45 minutes. They showed up an hour later, told me the repair would be $385 (their flat fee) and could take several hours. Not having several hours to wait on them, they offered to come back a little later in the evening between 4-8 pm. Big surprise...no one was called or showed up. Save yourself some time and money; find someone who will actually show up!
Excellent customer service! Worked on the solution that worked best for my situation.
Maurice was great! Very professional and helpful. He provided a lot of helpful information and made sure to do a thorough job. Our sewer has been clogged and whenever we would use the shower, washing machine, etc, the water would come back up and out from the sewer. That is no longer the case. We know that there’s the need for a camera to be used to figure out the issue with our sewer line, for which he has already put in an order. I asked him to check an additional issue with our plumbing separate from the sewer and he took care of it without a problem. The person I spoke to over the phone was nice and informative, and they were able to schedule us in for same day service. Within an hour of calling, Maurice gave us a courtesy call to let us know it he would be arriving within 45 mins/1 hr. They have a warranty where if within 6 months we are having the same issue, they come back and fix the problem without charge. The price was reasonable for the work performed and we received a discount for the additional work we requested while he was here. So far, they have been great!
This is my first experience with Roto Rooter. They sent a technician, Mr. Maurice Gilbert. He was most definitely certified and knowledgeable about the Service, also very professional. He made sure I understood State regulations of installation via my old water tank. He was very patient with me asking certain questions about my new installation. I was very pleased with the finished service he did. He did a wonderful high quality job!!! Everything looks and works great! He knows the field and did it with great expertise . Thank you for sending Mr. Maurice!
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