Our rep Brad was on time, knowledgeable, and understanding. His experience and skills were perfect for our needs. He helped us navigate real and potential problems in a way we could understand. We are in the process of renovating my 87 year old mother's home, after it sat vacant for years. His advice was solid and very much appreciated. Real and potential problems were either rectified with our service call or identified and solutions planned. Kudos to you Brad, your level of customer service is hard to come by. Thank you.
Brad was amazing! He really went above and beyond. We had a unique situation and he gave us the best options available. He was willing to coordinate with our waterproofer and figure out which solution was best for our basement. Brad is a kind-hearted man, who is professional and willing to go the extra mile for his customers. Thank you for everything Brad!
After trying to repair a bathroom sink faucet leak, tech determined that the faucet needed to be replaced. He arranged to return the next morning to install a new faucet of my choosing. He did an excellent installation job and showed me the new easy to use water supply shutoffs that he was installing. He wore a mask and booties upon my request.
My water heater ruptured late on a Friday night. I called Roto Rooter Saturday morning, and by 1pm, I had a new, fully operational water heater installed. Jon was great! He responded quickly and was very honest and up-front with my options. Jon is hands-down the best plumbing professional I've ever used. Thank you, Jon!
We had our basement toilet and shower start backing up sewage on Friday evening. I had tried calling 2-3 other local businesses but no one could come out until Monday and we had several guests showing up in a few hours for a birthday celebration. We called Roto-Rooter around 4 pm and Jonathan and Zack showed up around 5 pm. They were both extremely professional and friendly. They explained where they believed the clog/back up was happening quickly and gave us our estimate before starting service. They showed us what was going on with their camera and had the pipe unclogged within 10-15 mins plus told us how to avoid future clogs. They absolutely saved our party and our weekend! Roto-rooter will be my go-to servicer from now on thanks to the great service that I had with Jonathan and Zack. Would definitely recommend.
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