Replaced our central air unit. Previous unit lasted more than twenty years, and was also installed by Doc Rusk. The sales person was very professional, and had a quote for us before he left the house. The day of installation went smoothly. Installers were on time, and very polite (even asked if they could play their radio while in the basement). Took the day to install, and made sure the unit was working properly prior to leaving. We have used Doc Rusk for many years.
My A/C went out and I called for service on Tuesday and had a service call Wednesday and new A/C and furnace by Friday. The guys were all friendly and professional and very responsive, unlike the first company that I called that told me that I would have to wait for days for anyone to be able to come out. My units were quite old and I knew that one day they would need to be replaced and the new equipment is much quieter and definitely more efficient. Rusk did a great job and I would recommend them.
Rusk did a phenomenal job installing the furnace and AC for my new garage/office. The work was done exactly as expected and their prices were great. The system is so well-designed it heated the entire garage and office space from 55 to 72 degrees in 27 minutes. Above and beyond: While they were installing the furnace and AC for my garage/office, we began to have warmer temps outside and it was time to turn on the AC in the main house. My AC unit was almost 20 years old and finally decided to kick the bucket. Rusk had a tech there the next day to confirm the unit had finally died and would need to be replaced. Given that the furnace in the main house was also 20 years old, Rusk recommended that we replace the entire system. We upgraded to a 96% efficiency furnace and Rusk added new, wider duct work in the basement that significantly increased the airflow throughout the rest of the house. Outside temps decided to turn colder that week to back to below freezing, so Rusk had two techs work 10+ hour days getting the furnace installed so my wife and 5 month-old son would have heat in the home. We would have gone to a hotel, but Rusk - without being asked - delivered 110% to make sure we didn't have to.
Been using Rusk for 23 years. Once or twice our system went down and they were all over it. I can count on them to be responsive if I need them. We have them out twice a year as part of our annual maintenance contract. This has been key to having the system operate efficiently and its longevity.
We've been Rusk customers for many years. The service tech's that come to the house are always pleasant, neat and super thorough. They keep our aging system in good functional order. Highly recommend
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