Rusk Heating And Cooling
666 W 3rd St, Covington, KY 41011, USA
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666 W 3rd St, Covington, KY 41011, USA
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Rusk provides excellent service, their technicians are professional, knowledgeable and get in and out quickly. Over the years we have used them for system repair, replacement and they installed a new system in an addition we added to our house. We were pleasantly surprised that the monthly Gas & Electric bill was less when using both systems. Their prices are reasonable and they are very trustworthy. Highly recommend them for any of your HVAC needs.
My husband and I contacted Rusk Heating and Cooling in the Spring of this year to set up a meeting to have our air handler and heat pump replaced. You hear all the time from companies about how important your business is to them, but many times the actual interaction with them does not result in good service standards. Rusk Heating and Cooling has provided a remarkable experience for us from the initial sales meeting all the way to the final installation. This company stated that they wanted to make sure we were satisfied and would follow up to make sure of that. Any questions that we had, resulted with responses not only from customer service or the sales department, but also higher level management and the company owner. Great Experience. This is why we are a repeat customer!
Everyone at RUSK, from beginning to end, was very professional, knowledgeable and explained the process thoroughly when installing a new HVAC system at our house. At my request they moved the outdoor unit to a new location that looked better from the front and removed the old unit. They also installed a new thermostat in a better location as well and it has been very easy to use and control from an app. I am very happy with everything and would use them again for any other projects we have in the future.
We have used Rusk Heating and Cooling for at least 15 years. Rusk Heating and Cooling has always been very honest when they have found issues with our systems during the semi annual maintenance. We have purchased several new systems from Rusk and have always felt confident that we were purchasing the right unit for the property. The sales representative never tried to “over sell”.
Rusk does an extremely thorough job maintaining my HVAC system. They are punctual and professional. When my heat wasn’t working they came the same day, diagnosed the problem and replaced the malfunctioning part. They are honest and reasonably priced.