Rusk Heating And Cooling
666 W 3rd St, Covington, KY 41011, USA
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Rusk did a phenomenal job installing the furnace and AC for my new garage/office. The work was done exactly as expected and their prices were great. The system is so well-designed it heated the entire garage and office space from 55 to 72 degrees in 27 minutes. Above and beyond: While they were installing the furnace and AC for my garage/office, we began to have warmer temps outside and it was time to turn on the AC in the main house. My AC unit was almost 20 years old and finally decided to kick the bucket. Rusk had a tech there the next day to confirm the unit had finally died and would need to be replaced. Given that the furnace in the main house was also 20 years old, Rusk recommended that we replace the entire system. We upgraded to a 96% efficiency furnace and Rusk added new, wider duct work in the basement that significantly increased the airflow throughout the rest of the house. Outside temps decided to turn colder that week to back to below freezing, so Rusk had two techs work 10+ hour days getting the furnace installed so my wife and 5 month-old son would have heat in the home. We would have gone to a hotel, but Rusk - without being asked - delivered 110% to make sure we didn't have to.
Everyone who was here were very respectful, very clean work area, masks and booties were worn. They worked within our schedule and were on time. They clearly explained everything. Any phone conversations went just as smoothly as the team at the house. This is our second house we have had Rusk install equipment and would choose them again and again. We highly recommend this company.
Rusk sets the bar with their excellent customer service and quality of work. They even brought over some electric heaters when replacing our home unit when the temp atypically dipped into the twenties at the beginning of April. Highly recommend!
The Rusk serviceman was professional and courteous. He arrived on time and completed a thorough inspection and servicing of both my furnace and AC unit. I was very happy with all. I highly recommend Rusk.
The owner Steve Morrison, did a detailed inspection to determine what the correct size system was needed to replace old Heat/AC system. The technician that did the installation showed up on time, was very courtious and did a great job installing the system correctly. I highly recommend Rusk Heating & Cooling for all your heating & cooling needs.