As they say, what can happen will happen. So, it's Friday evening, 5:45pm., the work day and the work week is over. Next thing I know the furnace isn't working. I put in a call for an immediate response from a contractor, and Jared of Savings HVAC called me right away. He asked me some questions about the furnace, leading him to explain to me what a temporary solution might be. And it worked. We had heat immediately, and was able to get a permanent fix later into the weekend. Thanks Jared. I know exactly whose help we want if we ever have any issues again with our HVAC. This is a company who really cares. -- Robert L.
Scheduled service thru home warranty and it was scheduled incorrectly. Called office to schedule correctly. Spoke to Dave, he asked what the problem was I explained the duct work. Dave proceeded to tell me that my warranty didn't cover it. Instead of scheduling for the next appointment he proceeded to talk over me about my home warranty and hung up on me. I called back from my husband's cell phone to get Dave's name & explain that he just talked to me. He once again began talking over me saying "I don't talk like that' even while I have my home warranty company on the line listening. Dave then hung up again. Dave gets an "F" for customer service.
This is a good company! They're professional, knowledgeable, and more importantly they are reasonably priced.... I did my due diligence by getting several quotes. Throughout my decision making process, I spoke to Jared several times. After every conversation, my knowledge grew about heating/ AC units. My comfort level with the company grew as well. Jared and his team were prompt, they cleaned up after the installation, and they were friendly. I will use Savings HVAC again, and I would recommend them to a friend.....
After waiting 3 weeks for another company to fix our heat through our home warranty company, they finally let us switch to Savings HVAC who we have used in the past and loved. They were able to fit us in same day, and fixed the issue within 30 minutes. Jared was a great, professional technician and he also fixed our AC in the summer and was great! I highly recommend this company and we will always be using them for any future needs. 5 STARS!
New mini-split ductless unit installed in January. It never worked properly. They came out twice, checked for leaks and re-charged the refrigerant. It would work a couple of days and then go back to blowing cold air in the heat mode. It was a home warranty job; they identified what they think is the problem but will not provide a report back to the home warranty company to get the needed part. I've asked (twice since their last visit) for someone to come out, was told they'd get back to me and never heard from them. Sent a letter outlining the problem and the timeline; never heard back. Responding to the owner's comments. There was nothing wrong with the unit and it had nothing to do with being a home warranty job or getting something for nothing. I hired another company who identified improper installation of the refrigerant line fittings, which caused refrigerant leakage. The fittings weren't properly flared by Savings HVAC when the unit was installed. Once the fittings were flared, the unit worked beautifully.
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