Chad & Cody were extremely professional, explained everything and seemed very knowledgeable. I feel confident in their ability to fully address my issues. Pete was also extremely professional and efficient. He came to do an assessment and explained everything and listened to (& answered) all my questions. Jordan was professional and efficient, listening to all I had to say. He explained all my options and gave me all the information I needed to make a decision. When he returned for the install he also completed the install in one day and left a (still) very happy customer! Joe was the lead for my furnace and A/C install - they were extremely professional, efficient, and patient with all my questions. They completed a complex job in one day and left a very happy customer!
Needing a new water heater pretty quickly, I contacted 5 companies to get some quotes. Mike (I believe) called me back within the hour and scheduled Dillon to come out the next day. I didn’t hear from the other companies at all - big bummer, but hey, I guess I’m buying it from these guys! Anyway, I got a text when Dillon was on his way with a link to a profile for him - it was nice knowing who’d be coming to the house and when to expect him. He arrived on time and with a smile, got straight to work! He happily looked at a few other things I needed work done on, answered all of my questions (I had a lot), explained everything in detail and with patience, and broke the pricing down for me which is always great when dropping an unexpected sum of money. He offered a fair price with a comfortable guarantee and we set the install for the next day. He arrived today ready to go, got to work, didn’t “need” anything from us even though we asked him a million times. Before leaving, he made sure I knew what was what and how to use it if needed. He never seemed to feel rushed even though I know there was another job to do after he finished ours. Dillon is young, experienced, professional, knowledgeable, polite, and did great work for us today! I would absolutely use this company again, in fact, they’ll be back Monday to install a new garbage disposal.
Preventative Maintenance Agreement furnace service was conducted by Adam. Very professional and courteous service person, as all of Schneller-Knochelman staff has always been. Never had a bad experience with any of their employees. Again, Great job Adam!! 6/14/21 Just had the A/C maintenance completed at our house. Ben was punctual, professional and very polite. He's just another fine example of the professional service team. And it's obvious he had a well structured life in his formative years. Good job Ben!!
I am always amazed at how professional, kind, courteous, and efficient Schneller & Knochelman are. They are the nicest people. Extremely professional. Willing to be flexible with their scheduling. Always on time. When they come out to the house I feel absolutely safe and am in capable hands. They explain everything they are going to do and work efficiently to get it done. They answer all questions and are genuinely hard working and good people. I can’t recommend them enough!
2020.11.24 Routine scheduled maintenance on two heating systems including air filters, humidifiers, and air scrubbers. Sadie was our tech today. Sadie was professional, courteous, respectful, thorough, and highly detailed in her work. She explained everything done and checked, was quite knowledgeable, and better - she was able to explain it all to me so I could understand both the tech info and the implications for our systems. I am 100% satisfied and confident in her work. Prior review: We had a problem with the thermostat not kicking in our A/C compressor. Eric was expert at diagnosing and fixing the problem, and had us back up and running in short order. Professional, highly skilled, nice to work with. I am 100% satisfied.
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