This is the most professional sales & service business I have ever used! Every step of the way they were responsive, prompt, communicative, reliable, and above all courteous and friendly. The employees seem to love what they do and feel valued in their company, and that shines through in their concern for the needs of the customer. Once you engage with Schneller Knochelmann, you will receive reminders, updates, and follow-ups during every step of the process via phone, email, or text depending on your preferences. The site visit to evaluate my needs was very thorough, as was the follow-up to present the quotation. I upgraded my AC to a heat pump to reduce my heating oil costs in the winter as the price of oil rises. I was slotted in for installation very quickly, and the installation itself went fast and smooth. The installation techs (David & Tyler U.) were extremely respectful of our home and communicated with me as the homeowner in a respectful and professional manner. The quality of the installation is outstanding. I could not be more pleased with this experience! After installation, I needed help understanding how to configure the new smart thermostat. Schneller Knochelmann sent out Eric M. right away to answer my questions. Not only did he get the thermostat set up the way I wanted it, he also checked my existing air handler and made an adjustment to the blower speed to optimize it for cooling and heating. He also did a follow-up pressure check on the new heat pump and found that it needed a little bit more refrigerant to be perfectly balanced. Another great experience with the pro team at Schneller Knochelmann!
My parents referred this company! Joe came out for a quote yesterday and was great! Super friendly and knowledgeable! He explained all of our options and even discussed payment plans! He asked when we would like Install and said ASAP being the unit in our house we just bought was 26 years old and way past it’s life expectancy and a half ton too small. We were amazed he got us scheduled for the install for today, just a day after the initial quote! The installers were great as well! Overall we had a great experience and highly recommend their services!
Andrew* was our tech and he was really great! Paid the $99 fee for the diagnostic fee and coming out to the location, and then charged $50 for the repair (which was using a wrench to tighten a loose pipe). It was a gas line, so it was something that I didn't feel comfortable messing with as a homeowner, but I feel the $50 surcharge on top of the diagnostic fee was a bit much, given that he was here for only 20 minutes. Most companies I've worked with in the past would've allowed the tech to waive the fee for a simple fix like that. I'm glad the issue was fixed, but I most likely won't be using their services again.
John Knochelmann came to our house and conducted a very thorough examination of our heating and air conditioning unit for replacement. We love the fact that he was honest and didn't try to talk us into upgrades and unnecessary equipment for our particular needs. He's very personable, knowledgeable and has the experience to know what he's talking about. We saw him on a Friday and our unit was installed the following Monday. On Monday Dave and Richard arrived for the installation of our new heating and A/C units. They were polite, knowledgeable, courteous, friendly and professional. The entire replacement was very involved and took just over 12 hours. They just kept plugging away until the entire job was completed. We are very pleased with the install and we would highly recommend Schneller & Knochelmann Plumbing, Heating & Air Conditioning for your heating and cooling needs.
Recently had a plumber come out from Schneller and Knochelmann due to a leaking garbage disposal. The tech charged me $324 to replace the flange (a $25 part at most) which took him approximately 30 min all said and done. After reaching out to get an explanation of this predatory price I was credited $99 for the service charge. If my math is correct this comes out to about $400 per hour of labor... Pick someone else unless you want to get fleeced.
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