This is the most professional sales & service business I have ever used! Every step of the way they were responsive, prompt, communicative, reliable, and above all courteous and friendly. The employees seem to love what they do and feel valued in their company, and that shines through in their concern for the needs of the customer. Once you engage with Schneller Knochelmann, you will receive reminders, updates, and follow-ups during every step of the process via phone, email, or text depending on your preferences. The site visit to evaluate my needs was very thorough, as was the follow-up to present the quotation. I upgraded my AC to a heat pump to reduce my heating oil costs in the winter as the price of oil rises. I was slotted in for installation very quickly, and the installation itself went fast and smooth. The installation techs (David & Tyler U.) were extremely respectful of our home and communicated with me as the homeowner in a respectful and professional manner. The quality of the installation is outstanding. I could not be more pleased with this experience! After installation, I needed help understanding how to configure the new smart thermostat. Schneller Knochelmann sent out Eric M. right away to answer my questions. Not only did he get the thermostat set up the way I wanted it, he also checked my existing air handler and made an adjustment to the blower speed to optimize it for cooling and heating. He also did a follow-up pressure check on the new heat pump and found that it needed a little bit more refrigerant to be perfectly balanced. Another great experience with the pro team at Schneller Knochelmann!
CALEB was helpful in answering questions and advising me that duct work return is too small so strain on blower motor. I will get your company to give an estimate when furnace stops. He was efficient. I would use him again. Thank you. God bless. Joe J.
Taylor was first class. He did an awesome job in a very small area. He worked for many hours and thoroughly showed me every thing he did. In fact he left my place much cleaner! Very impressed. Thank you.
Repaired a plumbing leak quickly and efficiently. Great customer service.
Mr. Harris was very professional and personable giving us advice on things we can do to help maintain and keep our A/C and furnace running for years to come.
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