2020.11.24 Routine scheduled maintenance on two heating systems including air filters, humidifiers, and air scrubbers. Sadie was our tech today. Sadie was professional, courteous, respectful, thorough, and highly detailed in her work. She explained everything done and checked, was quite knowledgeable, and better - she was able to explain it all to me so I could understand both the tech info and the implications for our systems. I am 100% satisfied and confident in her work. Prior review: We had a problem with the thermostat not kicking in our A/C compressor. Eric was expert at diagnosing and fixing the problem, and had us back up and running in short order. Professional, highly skilled, nice to work with. I am 100% satisfied.
Very competitive price on new heat pump and air handler ($1,548 less than their competition for identical equipment). Very detailed inspection and assessment before recommending the new equipment we wound up buying. Installation was done by two pros who completed the job faster than I thought they could, including a clean up so thorough you wouldn't know they had been there except for the shiny new equipment! Schneller & Knochelmann had been servicing our old equipment, so they were already known and trusted before it came time to replace our old system. Highly recommended!
I wanted to support a locally owned business AND get great service: I definitely got BOTH with Schneller Knochelmann! The techs were VERY tidy, professional and provided outstanding guidance regarding our situation/needs. Also, the online scheduling system was a life saver when one’s furnace goes out 36 hours before a holiday. Finally, I have experience with many trades from big local companies - none of them can hold a candle to the professionalism demonstrated by Kevin (our tech). Seriously, choose Schneller & Knochelmann - support a locally owned business, get outstanding service, and meet professionals who truly know their stuff.
We have used Knochelmann for many years and we always request the services of Rick Hubbard. He is THE BEST! He is the ultimate professional. He is incredibly knowledgeable, efficient and kind. We couldn't ask for better expertise. Rick quickly diagnosed a part that needed replacing and ordered it today; he plans to receive and install the part tomorrow. In the meantime, he did all of the annual maintenance work on our steam heat/boiler system. We are completely satisfied customers. Thank you!
I have the (very reasonably priced) service agreement. The techs were friendly, professional & kept me fully apprised. They even alerted me to a service I did not know I was entitled to (plumbing inspection). Great company who my family's been using for decades. Wonderful folks from the office, dispatchers field technicians & sales folks!
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