Schneller & Knochelmann Plumbing, Heating & Air Conditioning
615 W 9th St, Covington, KY 41011, USAAbout Schneller & Knochelmann Plumbing, Heating & Air Conditioning
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615 W 9th St, Covington, KY 41011, USA
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This is the most professional sales & service business I have ever used! Every step of the way they were responsive, prompt, communicative, reliable, and above all courteous and friendly. The employees seem to love what they do and feel valued in their company, and that shines through in their concern for the needs of the customer. Once you engage with Schneller Knochelmann, you will receive reminders, updates, and follow-ups during every step of the process via phone, email, or text depending on your preferences. The site visit to evaluate my needs was very thorough, as was the follow-up to present the quotation. I upgraded my AC to a heat pump to reduce my heating oil costs in the winter as the price of oil rises. I was slotted in for installation very quickly, and the installation itself went fast and smooth. The installation techs (David & Tyler U.) were extremely respectful of our home and communicated with me as the homeowner in a respectful and professional manner. The quality of the installation is outstanding. I could not be more pleased with this experience! After installation, I needed help understanding how to configure the new smart thermostat. Schneller Knochelmann sent out Eric M. right away to answer my questions. Not only did he get the thermostat set up the way I wanted it, he also checked my existing air handler and made an adjustment to the blower speed to optimize it for cooling and heating. He also did a follow-up pressure check on the new heat pump and found that it needed a little bit more refrigerant to be perfectly balanced. Another great experience with the pro team at Schneller Knochelmann! Update 9/25/2023: I called Schneller Knochelmann to quote a new HVAC system for my pole building. Dylan was my sales professional and worked with me closely to determine my needs and the requirement of the building. He put together a great package that I accepted and then a large crew lead by Joe & Sean / Shawn came out and did a masterful job on the installation. The outdoor unit is hidden in back and I lost no floor, wall, or ceiling space inside the building. See pics 4, 5, and 6. Very happy repeat customer!
DON'T TRUST THEM. They said the gas valve on my furnace was broken, and it wasn't. They said I had holes in my heat exchanger, which once removed were only rust marks. They tried to get me to buy a whole new furnace. I got a second opinion from a different company that kindly let me know that I still had warranty coverage on the heat exchanger even though I wasn't the original purchaser, so I was able to get it replaced for 1/7 of the cost. Schneller would have charged considerably more to repair it too. It seems like they're more interested in making money off scamming people than doing quality work.
Ian came to my home today as my AC was broken. I was so impressed! He arrived on the dot and was careful to look at so many different possible issues that it could be. He took his time and most of all explained it in layman’s terms so I could understand. He is a seasoned professional, super friendly personality and has the much appreciated energy to go up and down the steps and outside a gazillion times. I’ve had such lazy techs in the past that want to leave before they enter the home. He was a breath of fresh, cold and comfortable air! Also, I was thoroughly impressed that he came 4 hours after my call to the business. On days that are 90-96* and horrid humidity, that’s a game changer for me. The thermostat problem was fixed and he explained the easy programming and was not rushed to leave in a rush. I was just so comfortable with him, especially because I live alone and have been price gauged more than a few times in the past. What a pleasant and extremely knowledgeable service pro and an asset to the Schneller Knochelmann family! I can tell he has been doing this for 20 years. Excellent job Ian! I will definitely request you for my spring and fall tuneups!
We had Cody for our initial visit. Doug and Derrick (I think) took care of installation next day. Communication was great. They answered all our questions and let us know when they were on their way. Did a great job and cleaned everything up afterwards. We appreciate their service.
John Knochelmann came to our house and conducted a very thorough examination of our heating and air conditioning unit for replacement. We love the fact that he was honest and didn't try to talk us into upgrades and unnecessary equipment for our particular needs. He's very personable, knowledgeable and has the experience to know what he's talking about. We saw him on a Friday and our unit was installed the following Monday. On Monday Dave and Richard arrived for the installation of our new heating and A/C units. They were polite, knowledgeable, courteous, friendly and professional. The entire replacement was very involved and took just over 12 hours. They just kept plugging away until the entire job was completed. We are very pleased with the install and we would highly recommend Schneller & Knochelmann Plumbing, Heating & Air Conditioning for your heating and cooling needs.