Steve’s Heating & Cooling
5765 Constitution Dr, Florence, KY 41042, USA
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I've had Steve's to our house a couple of times for repairs over the past couple of years and finally had to get a new furnace (it made it 22 years!). They were fantastic through the entire process. There was no pressure sales, only honest assessments of what would be best along with clear explanations of the benefits (or not) and next steps. The two gentlemen that installed our system were fantastic. They arrived on time, were incredibly courteous and it was obvious they take pride in the work they do. Happy to have a new furnace, happy we went with Steve's
I only allow Steve's Heating and Cooling to my house. I love their work and the prices are very reasonable. They work with your schedule to suit you. Great Job. 👍👍
Steve's heating and cooling is the Best! HAD humidifier that would bang like someone hitting the floor...I no longer have that..Heating and cooling company that installed, came 3 times and said they would not return anymore, that it was my house settling...So Steve's heating and cooling has a returning customer...thank u and sleeping at night is great!
Updated 2: We were issued a refund by Steve's Heating and Cooling for one of the services in the past - turned out it was covered by the service agreement. Also the steel burner, that continuously caused issues, was replaced with a stainless steel burner, with no charge. And now we are covered till the end of the year by a reinstated service agreement. I appreciate all the effort to make it right, definitely a good impression. Hopefully if the future issues can be resolved in a timely manner with the technicians answering customers questions, explaining the problem and elevating it up when needed. Updated: I'm leaving the initial review for the readers to see the full picture, but definitely adjusting the rating up. After my review I got a call from Steve's Heating and Cooling and was approached with a suggestion to make things right. I appreciate the timely reply and adequate reaction to the problem. Will be updated further. Initial review: We bought a new house from Arlinghaus builders, and the very first heating season we started getting issues. The heating wouldn't work. The Steve's heating and cooling was marked as the servicing company, so we called them. The issue was fixed, some extra tube for condensation placed (why not install it in the first place for the new house?). Then the cooling season brought problems, had to fix it again. And the next heating season - same issue as the last year. So, having a brand new house with the brand new HVAC we got into serious spending with Steve's to service and make it work. Feels like we trapped, they didn't offer a permanent solution, just waiting for the new season to start and drop more money.
We had Steve’s come out to our house to do a full inspection of our furnace. They were very thorough, professional, and knowledgeable. I have 100% confidence in their work.