Steve’s Heating & Cooling
5765 Constitution Dr, Florence, KY 41042, USA
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5765 Constitution Dr, Florence, KY 41042, USA
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I've had Steve's to our house a couple of times for repairs over the past couple of years and finally had to get a new furnace (it made it 22 years!). They were fantastic through the entire process. There was no pressure sales, only honest assessments of what would be best along with clear explanations of the benefits (or not) and next steps. The two gentlemen that installed our system were fantastic. They arrived on time, were incredibly courteous and it was obvious they take pride in the work they do. Happy to have a new furnace, happy we went with Steve's
Steve’s heating and cooling has been amazing! They installed my system when my house was built and have maintained and serviced my HVAC system. Communication has been amazing and has helped to go a long way to understanding the problems I have encountered so far. Additionally everything has been resolved in a quick and professional manner.
The technicians at Steve’s H&C are always on time, friendly, and very knowledgeable. I can always count on them to PM or fix my unit quickly and efficiently. Sherry in the front office is friendly and helpful as well. They installed my AC/Heater when I built my house in 1994 and I’m still a customer to this day. Wouldn’t use anyone else.
We had Steve’s come out to our house because our AC/HVAC system went out on a Saturday when it was over 90° out. We were thankful they were able to send a technician out on short notice on a weekend in the late afternoon, but the technician basically said “I don’t know what’s wrong” then took our money for the service call ($145), said to try replacing the battery in the thermostat, and left. I called back because that didn’t fix the issue, was told I’d be contacted to schedule an appointment for a technician to come back out, but no one ever called me. We ended up going with a competitor, the technician there found right away that our cooling system was almost completely out of refrigerant. Not sure how the first guy even missed that. We felt totally duped when the guy from Steve’s took our money after saying he wasn’t sure what the issue was…that’s totally unprofessional. So glad we found another company to go with who quickly fixed the problem.
Our 20 year old air conditioner decided that it was going to stop working on the hottest day of the year which also happened to be a late Friday afternoon. I called Steve’s as I had used their services in the past and was very happy with the work they did. Steve’s was able to get a brand new air conditioner and new furnace completely installed by Tuesday. They followed through quickly on everything we had discussed. Installation was very smooth and there were no surprises. We upgraded to a better system which cost a little more, but the house has never been cooler. Even the upstairs temperature stays constant to what the thermostat is set on. My electric bill has also been lowered because of the high efficiency system we purchased. I highly recommend Steve’s Heating & Cooling for your next heating or cooling project. They are the best!