Steve’s Heating & Cooling
5765 Constitution Dr, Florence, KY 41042, USA
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5765 Constitution Dr, Florence, KY 41042, USA
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Steve’s heating and cooling has been amazing! They installed my system when my house was built and have maintained and serviced my HVAC system. Communication has been amazing and has helped to go a long way to understanding the problems I have encountered so far. Additionally everything has been resolved in a quick and professional manner.
I've had Steve's to our house a couple of times for repairs over the past couple of years and finally had to get a new furnace (it made it 22 years!). They were fantastic through the entire process. There was no pressure sales, only honest assessments of what would be best along with clear explanations of the benefits (or not) and next steps. The two gentlemen that installed our system were fantastic. They arrived on time, were incredibly courteous and it was obvious they take pride in the work they do. Happy to have a new furnace, happy we went with Steve's
On July 5, 2022 at 8:15 pm I left a message on the after hours service line requesting after hours service. The recorded voice said "Your call will be returned promptly." It is now 9:32 pm and the call has not been returned. I have left 2 other calls requesting service on the same line. No response.
The technicians at Steve’s H&C are always on time, friendly, and very knowledgeable. I can always count on them to PM or fix my unit quickly and efficiently. Sherry in the front office is friendly and helpful as well. They installed my AC/Heater when I built my house in 1994 and I’m still a customer to this day. Wouldn’t use anyone else.
Highly recommend Steves Heating & A/C. I have had numerous heating companies over the last 5 years including two recommend directly by the manufacture , as I believe this High Efficient System has never cycled correctly since it was installed I called Steves Heating for service when it would not run at all. From the young lady that answered phone to Matt who came out to look at it everything was very professional. When Matt left I told my wife I believe he really fixed it this time. I truly believe the difference was that Matt asked and then actually listen to me. He quickly found a loose wire nut, and had it working. He then explained to me that while it was working now , he did not do anything that would correct my concerns over how the system was working. He want to continue checking a few things. After about 10 minutes he found a wire the was crossed. He corrected that, and he ran it thru different scenarios. The difference was he listened. He could have left after fixing the loose connection, leaving me again with a High Efficient System that was not working efficiently. Matt, thank you for listening. Thanks, Don & Grace Frisch