Sycamore Heating & Cooling
5158 Whispering Springs Dr, Mason, OH 45040, USA
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I've been through a number of heating and A/C services, and have had bad results until I found Sycamore Heating & Cooling. They are knowledgeable and reasonably priced. They do not try to push you in to spending more money, and will be honest with you and their recommendations. Highly recommended!
Honest and professional. They provide the guyLast annual service to our home. Aaron was able to extend the life of one of our older units and on price comparison provided us with competitive rates on a new unit in the future.
Amazing customer service! The tech quickly came to assess the problem with our AC unit and we promptly heard back from the owner with a solution. Everything was resolved quickly. Friendly and efficient service. I would recommend to everyone and will definitely be calling them for all of my HVAC needs in the future.
We first chose Sycamore because we are supporters of local, small businesses. What has kept us coming back was not only Aaron’s knowledge of his trade, but his level of professionalism, integrity, and responsiveness. A few years ago, we were considering replacing our furnace ( a huge $ sign opportunity for most) but Aaron inspected and cleaned the unit and said it would last quite a bit longer. Fast forward to current day. Our A/C stopped working, so, it had to be replaced. Of course, I called Aaron and he gave us his estimate. In doing my due diligence I contacted an unarmed competitor (they were offering 0% financing). They came out and the 0% was for “premium lines only.” So we asked them to price the identical unit Sycamore quoted. Their price was staggeringly higher. When I asked why, he stated that we were paying for his overhead...NOT! Additionally, CJ, our tech is the consummate professional. I’m a realtor and have dealt with many HVAC contractors, and in 16 years, NONE can compare! Clearly Aaron “cloned” himself. My only regret, I can only give him five stars. If you’re in need of ANY HVAC service, you need only make one call.
Today I am happy if a company just meets my expectations. I am elated with Sycamore Heating and Cooling because they far exceeded my expectations! They were professional, courteous, clean, dependable and I can't say enough good about them. Last year they saved me another year on a 32 year old system when another company wanted to sell me a new system. When my old system finally bit the dust last weekend, Aaron fit me in his schedule and he and CJ put me in a beautiful new system at almost half the cost the other company wanted to sell me. CJ also discovered my Nest thermostat was faulty and recommended I contact their customer service. It was just out of warranty but because I have a lot of Nest and Google products in my home they said they would make an exception if the technician could provide a written diagnosis of the problem. I sent Aaron a text and he responded immediately and send me an email with the diagnosis before I was finished chatting with CS. I forwarded the email to their CS and they said I would have a replacement in 3-5 business day. Aaron saved me the cost of a new Nest Learning thermostat because he responded immediately and also because CJ had communicated the diagnosis with Aaron before he left my house. They work extremely well together. It feels so good to highly recommend a company that you have so much confidence in. Four occasions now, that I have had the pleasure to work with Sycamore Heating and Cooling. The first time was several years ago when they gave my old unit several more years of life. Each time they have been great so they more than deserve my time to highly recommend them. Unfortunately, you will not find many recommendations on social media from me, but I can tell you with great confidence, if you have a heating or cooling problem do yourself a solid and call Sycamore Heating and Cooling. Thank you Aaron and CJ for a great job! I am a very happy customer in a very comfortable home tonight.