The service tech was excellent. She quickly got to work. We agreed on a clear plan, then she went to work. She was replacing the main valve to my house. She was done in no time, and did a great job. We went over what she had done. Very professional. Then I paid. Reasonable, expected for such a critical part.
Mike did 3 separate plumbing jobs for me.
They did a great job installing a new Furnace and AC. They also added a duct/vent to the room above the garage to bring it more heat. Also replaced an improperly installed duct from the builder. Workers gave us a 30 minute heads up and were very polite and answered any questions we had. Only reason for a four star was their scheduling team. Workers and us believed they would out the next day to finish work and when they didn’t show I had to call and then found out that they were scheduled to finish a few days later instead.
They were very responsive and pleasant to deal with. I booked online and received a text message from them first thing next morning. Within 30 minutes of that they called to schedule my appointment and promptly arrived as scheduled. My tech was Michael who professional, COVID safe and a pleasure to have in my home. My entire experience was better than expected and I will definitely use them again, and refer my friends and family to them.
Received an estimate for their 50 gallon water heater. I did sign up for their club membership (maintenance plan). Reason, value added. Factoid, I was a HELP club member in good standing for over 8 years. Part of my water inspection discover the "main pressure" valve needed to be replaced. Blind faith, paid over $900 for that valve and hot water expansion tank. Same inspection, HELP info me my 50 gallon gas, soft water, water heater was getting old. HELP club membership and blind faith to replace was over $2700!!! These experiences made me to "shop around." I found Thomas and Galbraith (T&G). I have a warm feeling that T&G will take care of my home mechanical systems. Fact, I am a honorably retired USAF member. Continue success to Team T&G!!!
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