The service tech was excellent. She quickly got to work. We agreed on a clear plan, then she went to work. She was replacing the main valve to my house. She was done in no time, and did a great job. We went over what she had done. Very professional. Then I paid. Reasonable, expected for such a critical part.
Mike did 3 separate plumbing jobs for me.
It is hard to trust a company that you are not familiar with, especially when it comes to issues you do not understand. The tech was knowledgeable. The price was higher than I wanted or planned, but the tech tried to work with me. Only time will tell if the job was done properly and only the tech really knows if everything was needed that was suggested. I will give them another try as he was polite and friendly. I dont like sales pitches, so that puts a damper on my personal experience, which is why I gave a '4'. No complaints about the work or company for this visit. *UPDATE* had to get a new system. They took the price of the first visit off my system, which was nice. The staff were courteous and polite. Explained my system and set everything up. Cleaned up after themselves and I was very pleased with their work.
They did a great job installing a new Furnace and AC. They also added a duct/vent to the room above the garage to bring it more heat. Also replaced an improperly installed duct from the builder. Workers gave us a 30 minute heads up and were very polite and answered any questions we had. Only reason for a four star was their scheduling team. Workers and us believed they would out the next day to finish work and when they didn’t show I had to call and then found out that they were scheduled to finish a few days later instead.
They were very responsive and pleasant to deal with. I booked online and received a text message from them first thing next morning. Within 30 minutes of that they called to schedule my appointment and promptly arrived as scheduled. My tech was Michael who professional, COVID safe and a pleasure to have in my home. My entire experience was better than expected and I will definitely use them again, and refer my friends and family to them.
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