We called Thomas and Galbraith to come out to help us with a clogged kitchen sink and have nothing but great things to say about our experience. We were given a time window and told they would call 30 minutes prior to coming. Not only did they call ahead but called earlier and came out sooner than expected. Once they arrived they were very professional, friendly, and considerate. Brandon, Jeff, and their new trainee not only spent the time but corrected a prior plumbers errors and made the quality of piping and draining better and to code. Their experience and expertise was amazing. They went above and beyond and put in new pieces to make sure we didn’t have an issue again and then spent the time to snake the pipes to clear the clog and left with nicely unclogged pipes and a sink that worked better than ever. They cleaned everything up afterward and left squeaky clean. They did all of this for the price of only unclogging the drain , which was more than reasonable to begin with! I will certainly use them from now on for all of my plumbing needs and recommend them to all my friends and family. Thank you all so much! Quality of professionals as well as their work was for sure a 10.
My first experience in Nov '21 was fantastic. Second time I've used them for the same problem. I really appreciate Natalie getting me on the schedule same day and the technician coming out a few hours after the call. That being said, I told the tech the toilet was not draining properly. He proceeded to flush it then walk outside. I just happened to go in the basement and noticed water streaming from the ceiling. The toilet above had over flowed. I had an inch of water on my bathroom floor and rivulets of water running down my parquet floor hallway and into 3 other rooms. Even using every towel in the house wasn't enough to get all the water up. The tech comes back in the house, doesn't say anything about the water running everywhere then says he needs to open the drain in the basement. Needless to say that was a mess too. He fixed the clog but was in such a hurry to leave he left a huge wrench in the yard next to the clean out pipe he never closed. I'm happy the clog is fixed but if someone tells you the toilet isn't draining properly don't flush it then walk away and I'm fairly certain flooding a parquet floor isn't something a plumber should do.
The technician Charlie was fantastic. He called and said he could come early than the original time slot and showed up when promised. The text they send to intro the tech is a great feature. He and his associate were friendly and knowledgeable. The quickly analyzed the system and determined the problem. They offered a couple options to chose from for the fix. Once we decided on that, they were quick and efficient. When they were done, he provided service options but wasn’t pushy, just helpful. Very impressed with him and the company - thank you for the help!
The service tech was excellent. She quickly got to work. We agreed on a clear plan, then she went to work. She was replacing the main valve to my house. She was done in no time, and did a great job. We went over what she had done. Very professional. Then I paid. Reasonable, expected for such a critical part.
Mike did 3 separate plumbing jobs for me.
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