I called Jeremy Monday just to see if he could come unclog our drains in the basement and outdoors due to flooding. He said no problem and he could probably come Wednesday. Called again Tuesday because we decided to go with his service. He said it wouldn’t be until Thursday now (today), which was totally fine! He gave us an estimated time between 8am-10am today. My boyfriend took off work (a half day) just for him to come out. I call Jeremy at 9:36 today just to see if he was on his way. He asks me what time he told me again and said, “oh yeah I’m backed up from this current job and I’ll be there right after”. Then he asks if he has my address?! Then says he wrote it down somewhere. No problem, I understand it cannot be timed. I don’t hear back so I call again at 11:39am - no answer. So I leave a voicemail saying I am on a time limit and asked when he thought he would be here. I call again at 12:24 - no answer. I then message their Facebook page asking if they can return my calls. I finally decided to call another company and go with them instead. He just called me back at 12:35 and I was so frustrated I told him I’m just going with another company because he gave me an estimated time of 8a-10a and didn’t answer any of my phone calls. I went off of these reviews and how good they were and I wish I didn’t. I would give zero stars if I could. Unprofessional and horrible communication/time management.
Mikey is great!! Best in the business at clearing a mainline
My main line was clogged with a root and some buildup from years of use. Jeremy fit me into an already full day and took the time to hydrojet my line. Problem solved! The root is gone, my line is now clean, and no more worries about my drain backing up. Jeremy and Mike were respectful, professional, and charged a fair price for their work. If you need hydrojetting done give them a call!
The brothers at True Plumbing are amazing! I bought my house in April and not a month in, my drain in my utilities closet started backing up. Thinking it was a drain clog they came and cleaned it out for me to find out I had a root problem as well. They gave me a quick cleaning for that too that lasted me about 2 months. When it started backing up again they came with their more powerful equipment and cleaned everything for me. It’s been 4 months and no issues since! They are very nice and they even impressed my parents who were at my house for the second time around. Impressing them is hard to do so great job Tru Plumbing Bros! You accomplished the impossible 😂😉 Also my dogs loved them which was also a plus! 😂 I will definitely be using them for all my plumbing needs!
Jeremy answered my call right away. He quickly responded to my home, diagnosed the issues with a loose toilet. The job became bigger than expected and he stayed past normal operating hours to make sure it was repaired right. Jeremy and his crew were polite, professional, knowledgeable and did an awesome job with my elderly mother, two dogs and attack cat. Very honest and trustworthy! I will continue to use and highly recommend True Plumbing & Drain Cleaning!
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