I had a situation where I was in need of equipment to replace one that had completely failed. I had called several companies to discuss possible rental units that were advertised on their website. Out of 5 different companies, United was the only one where I was not sent to a voicemail. I was forwarded to the proper department within minutes. They asked thorough questions in regards to my needs. Everything from application, current machine specifications and the priority of the need. When the conversation was completed, I had a account representative call me directly and offer several options that United could provide. Response time was exceedingly quick. Customer service was excellent and the project was started within hours of the initial phone call. Installation was quick as well. The technicians were knowledgeable and worked hand in hand with our associates here. They stayed after hours to assure that the unit was functional and trialed. I was thoroughly impressed with the response and service that was provided.
Called and asked for 15k desiccants and Jake Campbell and Trevor Haselberger got it ordered, walked the site, and had them set up in no time. Had a bearing go out on a generator and it was fixed in hours. They handled fuel and checked back on progress every few days. Their techs are extremely responsive. We had to shut one down for a few hours and they walked us through getting them off and back on. Awesome experience.
Customer service was outstanding and delivery time met my expectations. Service was professional and very knowledgeable about the equipment and how to determine my needs. They took the time to explain to me in detail and teach me so I understood.
The best place for all of your commercial power and hvac needs! And if you need service after the rental, they are very quick to have the issue resolved to prevent downtime. Very customer orientated.
Seemed like really good people even though they put my load on another truck several hours before.... No hard feelings,I will go back if the need arises
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