We have had Watkins servicing our HVAC systems for many years. Today Kyle serviced our systems. His inspection discovered an AC part that was showing extreme wear. We decided to have him replace the part so our AC should make it through the summer without interruption. Kyle was extremely thorough and explained everything quite well. He did a great job and we will request him next time.
The two technicians were thorough in the work they did and the explanation of their services. They spent a great deal of time to get the unit in its best shape before they left. They also presented a maintenance program which we felt made a lot of sense, detailing what the costs and benefits will be. So we signed up.
We recently had Watkins Heating & Cooling replace our 19 year old air conditioner. The entire process was thorough and professional. While other companies may have offered slightly lower prices, I felt that Watkins did the best evaluation of exactly what we needed and didn't try to oversell me on unnecessary extras. They were on time for every single appointment and took their time to make sure the job was done right. The installation was completely professional and high quality. They kept me informed throughout the installation process. Rafael and his time took great care to ensure everything was neat and clean after the job was done. Watkins was also able to offer me the financing that fit my need. I am very pleased with my decision to use Watkins for my HVAC needs.
Our service was handled by Andy Ebert. I don't think we'll ever let anyone else touch our HVAC system. Andy was very knowledgeable and took as much time as we needed to understand the issues. He did not try to rush on the unit outside, even though it was pouring down rain. I scheduled our service through Watkins website. It was the easiest thing to do. I also needed to phone Watkins and the employee speaking with me was very kind and helpful. I recommend calling Watkins Heating and Cooling. Ask for Andy - he's awesome.
Entire experience from initial consultation to install was first class. Install team was professional, knowledgeable and made sure the system was installed properly. Also appreciate they took the time to explain the new system features and answered all my questions. Very happy we chose Watkins for our heating and air conditioning!
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