This was our first time using Watkins & they’ve won us over as new customers! Andy was friendly, knowledgeable and professional. I felt like our humidifier issue was a bit complex, but Andy had all of the parts & was able to fix it in one quick visit! I appreciate that he showed up on time, worked fast and answered any questions I had. The humidifier has been running perfectly!
I've used Watkins for several decades now for service; no one better. I recently found myself in need of two HVAC systems and thus Watkins was first on my list to obtain a quote. Watkins was slightly higher in price than other bidders however due to my years of positive experiences I chose Watkins to install these two new systems (not your typical job either....lots going on). Rafael was the Site Manager and Lead Technician/Installer. He and his team were fantastic! They kept me informed all along this multi day install and their work was spot on and very professional. They say you get what you pay for and I believe that. I am very happy with their work and what's more important I know that I will have great support for many more decades to come. Great job Rafael and Watkins!!
My heater wasn't working (wont stay on). The person who came over to fix it, had no clue. He spent a good 2 hours and made me pay to replace gas valve initially. After finishing, he packed up and was getting ready to explain what happened to it, but it already stopped working. Then he convinced me that this is an issue of limit switch and he replaced that one too. It worked for less than 10 days and again has the exact same behavior today. This also happened to repeat on Sunday and when I called no one answered my phone and asked me to leave a message. I left a message in the morning and no one cared to call back even by end of the day. I am really disappointed by their service.
We love a service tech of any kind that actually interacts with us while they're here. Scott was quick and proficient. He saved our day and got the job done fast! He was also very kind! We are glad to have heat again
The quote Watkins gave me for my furnace installation was in line with others I received, and I chose them for their salespersons obvious knowledge and expertise. I am glad to report it was a good decision, for their installers were just as skilled. Greg and Larry arrived for my installation on time and with a courtesy notice of their exact arrival time. This exemplified the professionalism with which they completed the rest of the job. They encountered and overcame more than one obstacle without complaining or making the problems out to be bigger than they were. They allowed me to check in throughout the process and answer any questions I had, always communicating in a friendly, relaxed manner. They are assets to Watkins and I will likely use this company when my AC eventually needs to be replacdd.
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