Watkins did an outstanding job. My whole interaction from start (quote) to middle (install) and finish(final inspection) was great. No hard sales tactics, Rob assessed my needs and gave me recommendations. The installers were on time and very professional. They kept me in the loop, cleaned and explained everything. Rob came back and made sure that I was satisfied before my final payment. I highly recommend this company and am glad my friend referred them.
Wow. Once again an excellent experience - exceeding my expectations. (Lot's of 'ex' words in there). I called Watkins late afternoon with a mild A/C emergency and Tim was able to come out and solve the problem within 90 minutes of my call. Incredible. Super professional as always.
Andy was on time, very professional, explained what he did and found my AC/heating unit in good running order. The maintenance program is worth the cost I pay yearly for my peace of mind that things keep running properly. My dogs appreciate it too.
Josh arrived in a timely manner. He worked the issue in our attic unit diagnosing the problem. He checked our basement system as well. Determined that our coils were very dirty and cleaned them even through a sudden down pour. He waited out the heavy rain and finished the outdoor maintenance. We had a clogged drain line for the upstairs unit that he work on for an extended time, reconfigured the drain line for easier cleaning next time. Very satisfied with Josh and everyone we have dealt with at Watkins, highly recommend giving them your business
Brian, our technician, was professional and knowledgeable. He explained our service options and repaired our AC system quickly and efficiently. We will use Watkins Heating & Cooling again for our future service needs.
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